Wickes - Barnstaple Reviews 

52
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TrustScore 4.5 out of 5

4.4

Rose Lane, Barnstaple Devon, EX32 8PG, GB

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Rated 5 out of 5 stars

I rarely venture into physical stores, preferring to shop online, but needed several bags of sand and gravel. I explained to Alex that my back was “not fit for purpose”, and he was incredibly helpful... See more

Company replied

Rated 5 out of 5 stars

We had a kitchen and utility room designed by Andy at Barnstaple. He had great ideas and planned it well. It was delivered on time by 2 helpful men. Andy ordered everything we required with no silly e... See more

Company replied

Rated 5 out of 5 stars

Becci is the queen of Wickes, always greets me with a smile. She is always happy to get stuff down from the racks for me and I can ask in advance if I know I need something for the next day she will m... See more

Company replied

Rated 1 out of 5 stars

Once again a kitchen fitted two years ago and nothing but problems and Wickes will not rectify under the zten year warranty. 1. Damaged worktop 2. New wooden flooring sliding out of place. 3.... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Barnstaple

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Rose Lane, Barnstaple, Devon, EX32 8PG, United Kingdom

  • +441271321303

4.4

Excellent

TrustScore 4.5 out of 5

52 reviews

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4.4

All reviews

(52)

14,473 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom was very helpful with what we went…

Tom was very helpful with what we went into store for, unfortunately it wasn’t I stock but made sure it was home delivered by the end of the week!!!

February 1, 2025
Unprompted review
Wickes - Barnstaple logo

Reply from Wickes - Barnstaple

Hey Katya, thanks for your five star review and I'm glad that you enjoyed the service in our Barnstaple store! - Dylan

Rated 5 out of 5 stars

Wickes Barnstaple

I needed some DIY products so I visited my local wickes store in Barnstaple. The store was tidy and well laid out, I needed some timber and the selection was vast and in pretty good condition. I got exactly what I needed for my project.
The staff seemed busy but were very helpful when I needed some advice.
The guy on the till was really friendly and efficient. Would recommend for all DiY needs.

January 17, 2025
Unprompted review
Wickes - Barnstaple logo

Reply from Wickes - Barnstaple

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Absolutely fantastic

from the moment I walked in the store I was greated with a warm and welcoming good morning from a very friendly older chap at the till, the staff went above and beyond to find and carry the items i purchased for me to my car i can't praise the service i received enough I'd definitely give more than 5 star's if I could.

January 11, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hey Julie, thanks for your five-star review regarding your experience in our Barnstaple store. It makes us proud that you had friendly and positive time! - Dylan

Rated 1 out of 5 stars

I have been waiting over a week for a…

I have been waiting over a week for a delivery of heat logs notwithstanding escalating the issue on numerous occasions with your customer services team. I am led to believe the issue cannot be resolved until there has been a store discussion with City Sprint which is not my concern. Very poor service, I would urge caution in the use of the delivery service at the moment.

October 7, 2024
Unprompted review
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Reply from Wickes - Barnstaple

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

Rated 5 out of 5 stars

Andy Burgess, Kitchen Designer

Andy Burgess, the kitchen designer was absolutely brilliant with us and helped us redesign our kitchen to ensure we got the best out of the space. He was friendly and professional and went the extra mile to ensure we had a great experience in store. Highly recommended kitchen designer service in store.

September 13, 2024
Unprompted review
Wickes - Barnstaple logo

Reply from Wickes - Barnstaple

Hey Cat, thanks for your amazing five-star feedback, and I'm delighted that Andy was brilliant throughout your kitchen design. It makes us proud you would recommnend Wickes, and enjoy your new space! - Dylan

Rated 5 out of 5 stars

I was in your Barnstaple store recently…

I was in your Barnstaple store recently and purchased some wood for a DIY project. I would like thank your colleagues Connie and Darren they went above and beyond, Darren held my wood whilst I paid for said items. They were both engaging and entertaining and added a human touch to the experience of shopping with yourselves the banter was also greatly appreciated. Please do thank them for their great service and being part of making day a good one whilst spending money.

September 21, 2024
Unprompted review
Wickes - Barnstaple logo

Reply from Wickes - Barnstaple

Hey Nat, thanks for your amazing feedback, and I'm glad that Connie and Darren were first class throughout your visit to our Barnstaple store! - Dylan

Rated 3 out of 5 stars

Wickes Barnstaple P'king Chg £100

Visited Wickes in Barnstaple to decide on decor and flooring as well as plumbing requirements and spent over £200 in store.
Today I have a parking excess notice from their parking company informing me I outstayed my welcome by an hour whilst in store.
However on calling Wickes Customer Services the parking fine was rescinded.
Well done TR, very much appreciated.

So 1 star for Parking issue and 5 stars for TR and Wickes overall willingness to resolve issue.

August 24, 2024
Unprompted review
Wickes - Barnstaple logo

Reply from Wickes - Barnstaple

Hi Simon,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about your experience regarding being issued a parking fine, we understand your frustration and would like to look into this further. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

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