Great service from Marie in store. Very helpful in organising stock down from overhead pallet via forklift truck ! David at Winchester
Company replied
Location
Switch locationChurchill Way West, Millenium Court, Basingstoke Berkshire, RG21 6AA, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the initial visit by Sarah, to the follow up design meetings through to finished kitchen, service was excellent. The installation team of Terry, Ruby and Simon were recommended and again service... See more
Company replied
Fantastic staff member Mark G gave us expert advice, was friendly and showed us exactly what we needed for the project we were shopping for. Pity he is retired, and now working so keenly with Wickes,... See more
Company replied
Just been into Basingstoke store 2/10/26 needed nail gun fuel cells said online they had 2 in stock. Asked on arrival as could not find them eventually found one pack of 2 cells paid £23 after opening... See more
Company replied
Company details
About Wickes - Basingstoke
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Churchill Way West, Millenium Court, Basingstoke, Berkshire, RG21 6AA, United Kingdom
- +441256726300
4.3
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Marie in store
Great service from Marie in store. Very helpful in organising stock down from overhead pallet via forklift truck ! David at Winchester
October 31, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hi David. We are glad you enjoyed your experience with Marie in-store. We appreciate the feedback about our team assisting you with the overhead stock. - Andrew
Very helpful store assistant Maria G…
Very helpful store assistant Maria G went above and beyond, thanks so much!
October 28, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hi Simon. Thanks for taking the time to leave your 5-star review. We are so glad that Maria was able to provide such wonderful support. - Andrew
Billal offered great customer service
Billal offered great customer service. Will always recommend.
October 20, 2026
Unprompted review
Reply from Wickes - Basingstoke
Thank you for your wonderful five-star review, Christopher! We are so pleased to hear that you experienced great customer service and appreciate your kind recommendation. - Andrew
Superb experience
From the initial visit by Sarah, to the follow up design meetings through to finished kitchen, service was excellent. The installation team of Terry, Ruby and Simon were recommended and again service was outstanding. Terry and Simon have years of experience which meant we could trust their advice when tweaks were needed. Ruby's dismantling skills were swift and efficient, and kept the guys topped up with tea and coffee! They all worked hard. Not watching the clock and stay until they finished the days job. Super friendly, keeping the kitchen area sealed to try and keep the impact to a minimum. Would highly recommend this team for your kitchen installation.
September 22, 2026
Unprompted review
Reply from Wickes - Basingstoke
We are absolutely thrilled to hear about your fantastic experience from start to finish. It is wonderful that the design process by Sarah went so smoothly and that the installation team provided such friendly, hard-working, and outstanding service. We truly appreciate you taking the time to share your recommendation and kind feedback with us! We hope you enjoy your new kitchen for many years to come! -AK
Maria G
Maria G
Excellent service , a star
Really helped me out with my paint selection
Will be back
October 17, 2026
Unprompted review
Reply from Wickes - Basingstoke
Thank you so much for the wonderful feedback. We are thrilled that Maria G could assist you in choosing the perfect colours for your project, and we look forward to welcoming you back again soon. -AK
Helpful and friendly
We asked for some paint to be mixed and were assisted in the shop by Maria G. She was very helpful and friendly. She also had a good knowledge of the various paint brands.
October 15, 2026
Unprompted review
Reply from Wickes - Basingstoke
We are so pleased to hear about your fantastic experience! It is wonderful to know that Maria G provided such helpful, friendly, and knowledgeable assistance with your paint mixing. We truly appreciate you taking the time to share your kind feedback with us. -AK
Order Number 703818619
Order Number 703818619
I was sent the wrong tiles for my project and also received a damaged tub of grout.
I contacted Wickes to arrange a refund and pick up. It’s coming up to 4 weeks now and they still haven’t picked it up, despite arranging it 3 times for me. Customer service just fog me off every time I call.
Absolutely shocking service. I’m giving them until next week before i go to trading standards.
September 23, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hi Damian. We are truly sorry to hear about the ongoing issues with your order, including receiving damaged and incorrect items, as well as the delays and poor communication regarding the collection and refund. We have sent a request for more information, so we can investigate this for you. - Andrew
Well looked after by Maria G and her…
Well looked after by Maria G and her colleagues this afternoon tracking down some products in the Wickes Basingstoke store. Thanks Maria, great job!
October 13, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hi AGA, We are so pleased to hear that you were so well looked after during your recent visit. It is wonderful to know that Maria was able to assist you in tracking down all the products you needed. Thank you very much for taking the time to share your great feedback with us. - Sean
Impressed to meet helpful checkout staff
Impressed to meet helpful checkout staff who offered a wipe to help after I struggled with a bag of multicrete. Well done Olu.
October 8, 2026
Unprompted review
Reply from Wickes - Basingstoke
We are so pleased to hear that Olu went out of their way to offer assistance when you needed a hand at the checkout. It is wonderful to know their quick thinking made your visit much easier and left such a great impression. Thank you very much for taking the time to share your positive experience with us. -AK
Great prompt service
October 11, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hello Chris, Thank you for your review. We're pleased to hear you received prompt service and look forward to seeing you again soon. -JG
Billal was extremely helpful and very…
Billal was extremely helpful and very efficient I wish all staff were like this
October 11, 2026
Unprompted review
Reply from Wickes - Basingstoke
We are so pleased to hear that you had such a wonderful experience with Billal. It is fantastic to know that you received such quick and supportive service during your visit. We truly appreciate your glowing five-star review and kind feedback. -JG
I've always had wonderful customer…
I've always had wonderful customer service at Basingstoke today was so good ( as I was a bit stressed out) a lovely lady called OLU was really helpful with sorting out what size sanding discs I needed she was a very happy and helpful and knowledgeable thanks for your help OLU your a star
October 8, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hi Heidi, Thank you for your kind review about our store colleague Olu at our Basingstoke store. We are glad that Olu was able to help you with the products you required. Thank you for your business. DG
fantastic customer service from the…
fantastic customer service from the team at Wickes Basingstoke
October 7, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hi Shayo, Thank you for your five-star review concerning our team at our Basingstoke store. We appreciate your review and your business.
Reply from Wickes - Basingstoke
Hello Kim, we are glad you enjoyed your experience with us. Thank you for taking the time to leave your positive feedback! -JG
Fantastic staff member Mark G gave us…
Fantastic staff member Mark G gave us expert advice, was friendly and showed us exactly what we needed for the project we were shopping for. Pity he is retired, and now working so keenly with Wickes, otherwise we would have hired him! Many thanks Mark
October 3, 2026
Unprompted review
Reply from Wickes - Basingstoke
We are so pleased to hear about your fantastic experience! It is wonderful to know that Mark G provided expert advice, was so friendly, and helped you find the ideal items for your project. We truly appreciate your kind feedback and compliment. -AK
Just been into Basingstoke store…
Just been into Basingstoke store 2/10/26 needed nail gun fuel cells said online they had 2 in stock. Asked on arrival as could not find them eventually found one pack of 2 cells paid £23 after opening them at home realised they were out of date August 2026. They are working but shouldn't be on sale at full price as the gas degrades.
October 2, 2026
Unprompted review
Reply from Wickes - Basingstoke
We sincerely apologise for your recent experience at our store. We understand your frustration regarding the stock accuracy and receiving items past their best-before date, especially at full price. Your feedback is very important to us, and we are looking into this with the store team to ensure our stock checks and product freshness are managed much better in the future. -AK
Kindly donated some paint for us to…
Kindly donated some paint for us to spruce our wellbeing Centre.
Great customer service.
-Andover Mind
September 30, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hello Andover, We are so pleased to hear that our paint donation was helpful for sprucing up your wellbeing centre. Thank you for your kind words about our customer service; we truly appreciate your positive feedback. - FC
Great local store
As someone always doing stuff around the house I always use Wickes, close and has all I need. And thanks now for the donation to our local repair cafe. Will help us greatly
September 30, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hello Jamie, We're so pleased to hear that our store is your go-to for all your household needs. We're also delighted to have supported your local repair cafe; it's wonderful to know it will be a great help.-JG
Really helpful staff and a friendly…
Really helpful staff and a friendly store who donated to my school art project.
September 29, 2026
Unprompted review
Reply from Wickes - Basingstoke
Thank you for your wonderful review! We are so pleased to hear that our staff were helpful and that you found our store friendly. It's great to know we could contribute to your school art project. -AK
Erdogan was very helpful
September 29, 2026
Unprompted review
Reply from Wickes - Basingstoke
Hi, Sylvia. Thank you for taking the time to share your review with us. We're delighted to see that, Erdogan was very helpful during your visit. Thank you again for your kind feedback. - Scott H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.