Wickes - Basingstoke Reviews 116

5 star customer service as always from the staff ın Basıngstoke. Billal went above and beyond to grip me.

Great team in Basingstoke store, very helpful especially Billal

What a great visit ,the staff are knowledgeable and so helpful. I’m regularly called on for DIY help with family so I visit often and have always found the store easy to navigate and staff always helpful and never have a problem. I wouldn’t go anywhere else.

Staff were very helpful, they took the time to help me find what I’m looking for and get it to the till. As a disabled visitor I struggle sometimes to get around stores but this was easy and the staff were great . Thank you

Not being a regular DIY'er, I had no idea where to find the items I was looking for on a recent project. Staff were patient and helpful in finding all the items I needed.

Olu was extremely helpful and kind, and patient with me as obviously I didn’t know what exactly I needed- she asked me about it and helped me find the correct product which worked perfectly

Shes a very nice person

Sarah was so accommodating and nothing was to much when we visited the Basingstoke store yesterday. Thanks to Sarah she helped us see how our tiny bathroom could look and we can't wait for our new bathroom in the coming months!

Olu from the basingstoke store was extremely helpful and was able to direct me to my product and also shared some of her knowledge re this product to , excellent sales person

I experienced very good customer service while visiting Wickes Basingstoke. Billal went above and beyond to help me get everything I needed to complete my project.

Billal couldn’t have been more helpful and signed me up for trade

Good customer service many thanks to Bilall.

Have never experienced such POOR customer service,,waited nearly half hour at the click and collect,,watching as others just abandoned trollies full of materials and left in disgust. The ONLY member of staff that seemed interested, was a young lad stocking shelves who apologised for the long queues,,,,for god sake make that lad a manager, as the so called ones in charge had NO, idea what they were doing .!!!. Needless to say,gave up and took the business elsewhere. Just avoid the place and shop elsewhere would be my advice.

This is more about the home delivery service than the store. Being disabled i require more time to answer the door. Although I made wickes aware of this. It has become obvious that they haven't informed the delivery service as the delivery drivers just dump the goods on the garden and go. Leaving me to have to arrange for someone to move it within reach for me(by door).

We visited Wickes Basingstoke for a kitchen design consultation, which took over 30 minutes with one of their kitchen designers.

To our shock, we later received a £100 parking charge notice. It’s unbelievable that genuine customers are treated this way while spending time planning a purchase in-store.

This has left a very negative impression, and honestly makes us not want to return again. Very disappointing customer experience.

I went to Wickes Basingstoke for a bathroom, they charged me £100 for the car park!!! They give you a meeting and then you get an automatic parking charge!!! very unhappy that this was not explained by Wickes, if this is how they treat thier customers I will go elswhere.

I like wickes and use it quite a bit along with my local B&Q.
Went in to my local Basingstoke store today to get a couple of lengths of timber. No loose timber on display but plenty of packs which staff are usually happy to open. Today, a busy Saturday, I walked round the store for a good few minutes and not a single staff member on the floor to be found so I decided to leave. Admittedly you had 2 checkouts staffed today which is not usual for this store but I counted 10 people queueing to pay. Other than the checkout staff I didn't see any other staff available. Very poor show for a busy Saturday but usual during the week as well.
I went to B&Q which was also extremely busy. In and out in 5 minutes. Plenty of queues yes but all moving and I counted 8 staff persons on the checkouts.
Wickes, you need to be doing better. You are losing customers and sales due to very poor customer support.

One member of staff Liam Easton went above & beyond to help me in the Basingstoke branch today. I had a problem with the trolley situation in store due to a lack of flat bed trolleys, so reluctantly I had to use a normal store trolley for my purchase of slate & edging materials. Not ideal.
Then when I went ro return the trolley, they were all snarled up and I was unable to return it to get my trolley token back.
This was now a matter of principle as every time I use the store, there are never enough trolleys, so I complained to Liam Easton.
Throughout he was professional, courteous, calm and incredibly helpful, despite him being very busy and constantly being radioed.
We sorted the problem & I have to say, Liam did a superb job with his customer service.
I've coached customer service for over 40 years & his professional attitude was great & restored my faith in using the store again.
Thank you Liam - I hope your bosses get to see this review..

Upon arrival I asked for some assistance with products. I met Billal who sorted everything. First class service, very knowledgeable, courteous and carried my purchases to the car. Great experience, thank you.