Hi popped down to my local wickes for some paint ended up come out with more then expected to a big massive thank you yo sue and corrina that help me with everything
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always served with a smile. Very professional. Suzanne is setting the standard in the Bister store.
Company replied
I would like to thank Guido at wickes Bicester for his amazing service,his attentiveness and attention to detail on helping us choose a kitchen. He has put in so much work and effort and been incredib... See more
Company replied
Made a small ONLINE order for two sleepers and paid and chose a delivery date which was confirmed. Then 2 days before the delivery date the Bicester store left a garbled voicemail message... See more
Company replied
Company details
About Wickes - Bicester
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Launton Road, Bicester, Oxfordshire, OX26 6PZ, United Kingdom
- +441869356200
4.3
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi there I would like to thank Wickes…
Hi there I would like to thank Wickes in Bicester for the wonderful service received by Leo at the store on the 10th of April , we’re myself and my wife was very impressed with his politeness and customer service helping us with our doubts and issues regarding a few different items on the date . The all team at Bicester Wickes are definitely great pleope and very professional, especially Leo please send our feedback to Him ! Oseas Nunes
April 10, 2025
Unprompted review
Reply from Wickes - Bicester
Hey there, thank you for your positive feedback, and I'm glad that Leo was able to help you and your wife throughout your visit! - Dylan
A great design collaboration
The design phase for our new kitchen and bathroom has been made easy and enjoyable by the skill and attention to detail of the Wickes designer Guido Raffaelli. He contributed excellent ideas that built on ours; it felt like a great collaboration.
March 31, 2025
Unprompted review
Reply from Wickes - Bicester
Hey Rachel, thank you for your positive feedback, and I'm delighted you enjoyed the service from Guido throughout your kitchen and bathroom projects, enjoy your new space! - Dylan
Extremely bad returns policy This is a nice store but I have had…
This is a nice store but I have had difficulty twice in returning items. I bought a paint roller which did not fit the sleeve in spite of being marked as the correct size. The supervisor would only give me a 50% discount as a small label had been removed. It was returned within a few hours in perfect condition. The supervisor was rude to me. I would not ever shop there again if there was a similar DIY store in the town where I live.
March 24, 2025
Unprompted review
Reply from Wickes - Bicester
Hey Ruth, thanks for your valuable feedback, and I'm sincerely sorry to hear about your situation. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan
The bathroom designer Jenny put some…
The bathroom designer Jenny put some lovely deisgns together fir us at Wiches and did a site visit to measure up.
March 7, 2025
Unprompted review
Reply from Wickes - Bicester
Hi Matt, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jenny in our store and that they provided you with useful advice. -AH
Very pleased with the work done in the…
Very pleased with the work done in the bathroom.
December 17, 2024
Unprompted review
Reply from Wickes - Bicester
Hi There, thanks for taking the time to share this feedback. RD
Kitchen makeover
Wickes made the experience of having a complete kitchen refitting stress free the works carried out by professional fitter to high quality, everything delivered on time.
Found the design phase easy to assess what was possible, generally very pleased with the outcome
September 24, 2024
Unprompted review
Reply from Wickes - Bicester
Hi there, thank you for leaving your wonderful review, we are happy you enjoyed your stress-free Kitchen makeover - SW
I would like to thank Guido Rafaelli at wickes Bicester
I would like to thank Guido at wickes Bicester for his amazing service,his attentiveness and attention to detail on helping us choose a kitchen. He has put in so much work and effort and been incredible helpful through the whole kitchen design. Totally reccomend him snd his knowledge amd ability to make dreams come true been a pleasure to deal with him.
December 7, 2024
Unprompted review
Reply from Wickes - Bicester
Hi, S Nayler. Thank you for taking the time to share your review with us. I'm delighted to learn that your design consultant, Guido at our Wickes store in Bicester, was amazing, attentive and helpful during your design process. Thank you again for your kind feedback. - Scott H
Jennifer the kitchen designer was…
Jennifer the kitchen designer was amazing with her service. She came into work on her day off just so that she could give us an appointment on a suitable time for us. Just ordered our new kitchen and can’t wait to see it. Highly recommend.
October 24, 2024
Unprompted review
Reply from Wickes - Bicester
Hi Anar, thanks for taking the time to share this feedback, we are pleased to hear that Jennifer provided you with an amazing service, we appreciate you taking the time to let us know. RD
Purchasing some loft insulation
Purchasing some insulation to complete a DIY project and operations manager Vicky kindly saved me over £60 by advising me of some damaged stock that was being sold at a discounted £5 per item.
Excellent customer service which must be commended.
Saved me money! A great start to the weekend. Thanks Vicky!
September 28, 2024
Unprompted review
Reply from Wickes - Bicester
Hey Caroline, thanks for your five-star review, and I'm delighted that Vicky was super helpful in our Bicester store! - Dylan
Great store in Bicester.
Speedy service, friendly staff, very knowledgeable about products and location of things in store.
September 18, 2024
Unprompted review
Reply from Wickes - Bicester
Hi There, thanks for taking the time to share this feedback. RD
Visited Bicester Wickes store on…
Visited Bicester Wickes store on Tuesday this week and was helped by Nikki to find what I needed. She went above and beyond. Thank you and will definitely come back.
September 17, 2024
Unprompted review
Reply from Wickes - Bicester
Hi Elaine, thanks for taking the time to share this feedback, we are pleased to hear that Nikki went above and beyond for you, we appreciate you taking the time to let us know. RD
Great customer service
Been in multiple times over the last two weeks regarding materials for a series of projects. Some involved orders for delivery and both kev and Julie were fantastic in dealing with the orders whilst somehow remaining attentive to other customers. Thanks Wickes team - will be returning
September 10, 2024
Unprompted review
Reply from Wickes - Bicester
Hi Chris, Thanks for taking the time to give us your feedback on this order, I'm glad to learn Kev and Julie were fantastic at dealing with not only you but other customers in the store, we look forward to your next visit! - SF
Fantastic very helpful team of people
Fantastic very helpful team of people. Today I have been served by Suzie wonderful woman always friendly and with beautiful smile.
September 9, 2024
Unprompted review
Reply from Wickes - Bicester
Hello Artur, thank you for your wonderful store review, I'm glad Suzie in our Bicester store was very friendly and helpful! - Dylan
Due to the nature of my business
Due to the nature of my business, I shop at Wickes very regular and every time I come into the store, Suzie goes above and beyond whether it’s Purchasing at the tills or click and collect it’s always service with a smile
September 3, 2024
Unprompted review
Reply from Wickes - Bicester
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Suzie has been going above and beyond for you, we appreciate you taking the time to let us know. RD
Very helpful and welcoming staff
Very helpful and welcoming staff, especially the tall blonde member of staff with glasses (didn’t get a chance to grab his name….) answered every question I had, went above and beyond to ensure I got what I needed :)
September 3, 2024
Unprompted review
Reply from Wickes - Bicester
Hi Fern, thanks for taking the time to share this feedback, we are pleased to hear that the team where on hand to answer your questions, we appreciate you taking the time to let us know. RD
Helpful friendly staff
Always go to Wickes for my building supplies, staff is always helpful and susie is friendly and up for a chat.
September 4, 2024
Unprompted review
Reply from Wickes - Bicester
Hi, JT. Thank you for taking the time to share your review with us. I'm glad to see that you find us good for building supplies and that you also find our staff to be helpful. Thank you again for your valuable feedback. - Scott H
Reply from Wickes - Bicester
Hey Hannah, thanks for your five-star review, and I'm delighted you're happy with the service you've received from our wonderful and helpful staff! - Dylan
wonderful store!!
very helpful and friendly staff and all over very pleasant experience!! will be sure to pop back soon :)
September 2, 2024
Unprompted review
Reply from Wickes - Bicester
Hi Keeley, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with the service provided by the staff. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
I travelled 12 miles to store
I travelled 12 miles to store.
Guttering item i required was out of stock.
Checkout assistant very polite but, stock was showing as 14 in stock on computer although 0 in stock.
He was unable to discover when stock will be replenished.
August 29, 2024
Unprompted review
Reply from Wickes - Bicester
Hey Duncan, thanks for your valuable feedback, and I'm deeply sorry to hear about your experience travelling to a store for stock. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further for you. - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.