Wickes - Borehamwood Reviews 

101
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TrustScore 4.5 out of 5

4.4

Elstree Way, Unit 1, Elstree Trade Park, Borehamwood Hertfordshire, WD6 1GJ, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Just been to wicks in Borehamwood and a gentleman called Jason was so helpful. His customer service skills were outstanding. He saw I was struggling with the click and collect so helped me with the pr... See more

Company replied

Rated 4 out of 5 stars

My kitchen man was great he just came in got on with the job was polite and thoughtful couldn't have asked for better. The Wicks representative who dealt with everything from their end was great and... See more

Company replied

Rated 4 out of 5 stars

The staff in Wickes Borehamwood are always friendly helpful and knowledgeable and will advise what you need for your project they will point you to the correct items Jason is very helpful and always... See more

Company replied

Rated 4 out of 5 stars

I visited 3 different suppliers in last week and found Wickes designer is best. They are the ones who provided their professional advice in planning whereas others just showed what they got and left f... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Borehamwood

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Elstree Way, Unit 1, Elstree Trade Park, Borehamwood, Hertfordshire, WD6 1GJ, United Kingdom

  • +442089532500

4.4

Excellent

TrustScore 4.5 out of 5

101 reviews

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4.4

All reviews

(101)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go-to DIY store.

My click and collect goods were waiting for me.
I need other stuff and Ownet and Dulcy were very helpful.
The store is well laid out, very tidy and well stocked.

November 29, 2025
Unprompted review
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Reply from Wickes - Borehamwood

We're happy to hear that your click and collect order was ready and that our team members were helpful. We appreciate your positive feedback regarding our store's layout and stock.
- PP

Rated 5 out of 5 stars

Came into the store looking for a…

Came into the store looking for a paint. I couldn't find it so I ask the staff member called Kam if they could help. He asked what one it was and then took me to shelf it was on. Couldn't be happier with the service

November 21, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi, Liam. Thank you for taking the time to share your review with us. We are really happy to see that, Kam, was able to help you find the paint you were looking for. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Wicks was amazing ,

Wicks was amazing ,
Dealt with a lovely man called suhail ,
What can I say he went beyond my expectations of customer service, he needs to teach company’s , what a people’s person is , I had a 💯 percent service ,
And want to thank him for delivering ,
If anyone is reading this review ask for suhail ,
For your kitchen or bathroom ,
You will not be disappointed on service ,
Want to thank him so much,

November 8, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hey Diane, thank you for your five star review and I'm delighted that Suhail in our Borehamwood store was first class throughout your visit, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great service by staff member

Hi, been coming to borehamwood Wickes regularly as I’m a plumber and live local. Been served by a guy called Suhail who’s been AMAZING. Approachable and very very helpful.Very polite and respectful and willing to go extra mile to get what you need.

November 7, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi Consumer, We're happy to hear that you had such a positive experience in our Borehamwood store. It's great to know that Suhail was so helpful and approachable. We appreciate your feedback! -LC

Rated 5 out of 5 stars

Go Find Dulcy she is all you need in Wicks …

We were helped by a lady called Dulcy she was incredibly helpful especially as my 83 year old mother was dreading going to purchase paint and items needed. Dulcy answered questions wood painting, mixed paint colours advised cleaning products this lady is such an asset to you..
Go in and find her she is delightful

October 21, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi Susan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Dulcy in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I had a brilliant experience with Jason…

I had a brilliant experience with Jason at Wickes in Borehamwood. He was extremely knowledgeable, very helpful, and incredibly patient. He was quick to assist me and took the time to make sure I fully understood everything—nothing was rushed or overlooked. It really made a difference to feel so well supported. Thank you, Jason!

September 23, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi, Christina. Thank you for taking the time to share your review with us. We are delighted to see that, Jason, at our Wickes store in Borehamwood, was knowledgeable, helpful and patient. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Replacing my Toilet seat

I wanted to replace the damaged toilet seat that came with the bathroom I had bought from Wickes a couple years back the manager went all out , checked my bathroom order from back then to get exact specifications, placed the order tracked it and informed me of the delivery date, customer service per excellence , thank you to the manager and his team

October 11, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi Busola, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great customer service

Needed to change some grouting sand to a different colour. Unfortunately the purchase date was beyond the 30 day period. The manage Dulcy was very helpful in tracing the order and helping with the exchange! Borehamwood store.

October 15, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi Ajit, thank you for taking the time to leave a review. We are happy to hear that despite the order being outwith the returns period the manager was still able to help you. -LG

Rated 5 out of 5 stars

Proposed bathroom

Yesterday, we had a home visit from Suchita to discuss and make some proposal with the replacement of our existing bathroom. The meeting was a good eye opener and that was no pressure put on us to use Wickes. We look forward for our follow up meeting to review the proposed design and the proposed cost. Thank you Suchita.

October 14, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi Eshan, we appreciate you taking the time to share your feedback. We're happy to hear that the home visit was a good eye-opener, and we look forward to the follow-up meeting. -LG

Rated 1 out of 5 stars

Questionable staff

This store used to be good but the employee Reece is very abrupt and immature when I tried to talk to him. He looked blank. Not helpful at all.

October 3, 2025
Unprompted review
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Reply from Wickes - Borehamwood

We appreciate your feedback and are sorry you had a negative experience. We will address this employee's behavior to ensure better service. -AK

Rated 5 out of 5 stars

Received great customer service from…

Received great customer service from Leo, very polite and friendly service.

October 10, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi Raj Panesar, We appreciate you sharing your experience with us. We're happy to hear that you found Leo friendly and helpful in store. -LC

Rated 5 out of 5 stars

Customer service

Great shopping experience in Borehamwood today, Kam is a great asset to your company.

October 10, 2025
Unprompted review
Wickes - Borehamwood logo

Reply from Wickes - Borehamwood

Hi Deep Radia, We're glad you enjoyed your shopping experience. It's great to hear that Kam at Wickes Borehamwood made a positive impact. Thank you for your feedback.-LC

Rated 5 out of 5 stars

Staff member Kam was helpful from the…

Staff member Kam was helpful from the start. He guided me as to exactly what I required for the job, helped lift and carry the heavy items and helped load onto my trailer. A most helpful and knowledgeable chap that made shopping here a pleasant experience.

October 10, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi Paul,

We appreciate you sharing your experience. We're happy to hear that Kam was helpful and knowledgeable, making your shopping experience pleasant. Thank you for your comments.

-Ellysse

Rated 5 out of 5 stars

kam was great at helping us with…

kam was great at helping us with getting the best supplies to paint my room

September 30, 2025
Unprompted review
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Reply from Wickes - Borehamwood

We're glad you had a great experience and that Kam helped you find the perfect painting supplies for your room! -AK

Rated 5 out of 5 stars

Suhail

I have been to wickes borehamwood many times. I have spoken to Suhail, he is very knowledgeable about kitchens and bathrooms. He helped me put together both for a full refurbishment. I am so happy. Could not recommend Suhail more.

September 25, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi, Gemma. Thank you for taking the time to share your review with us. We're happy to see that, Suhail, is very knowledgeable and provided great customer service, helping you with your kitchen and bathroom refurbishment. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Brilliant customer service

Wanted an item from the store but had no idea where to look for it. Jason came to my rescue and led me to the right aisle and selected the exact item I needed. Talk about service with a smile. What service and what a smile!

September 24, 2025
Unprompted review
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Reply from Wickes - Borehamwood

We are so happy to hear that you had such a positive experience! It's wonderful that Jason was able to provide excellent service and help you find exactly what you needed. We appreciate your feedback. -AK

Rated 5 out of 5 stars

Very well organised store

Very well organised store
Anytime I am in store Jason goes out of his way to help
Very friendly and helpful man

September 17, 2025
Unprompted review
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Reply from Wickes - Borehamwood

We're happy to hear that you find our store well-organised. We appreciate your kind words about the helpfulness you experienced during your visit from Jason. -AK

Rated 5 out of 5 stars

Such a helpful young man jayson helped…

Such a helpful young man jayson helped me with all my shopping he was polite and cheerful.

September 22, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hey Alison, thanks for your five-star review, and I'm glad you enjoyed the service from Jayson in our Borehamwood store! - Dylan

Rated 5 out of 5 stars

Highly recommend Leonie

I had an amazing experience with Leonie during my home measure. My in store design appointment was outstanding, she was incredibly knowledgeable, helpful, and made the entire process enjoyable. I would highly recommend Leonie to anyone considering a kitchen project.

September 2, 2025
Unprompted review
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Reply from Wickes - Borehamwood

Hi Eva, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Leonie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service by Jason

September 12, 2025
Unprompted review
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Reply from Wickes - Borehamwood

We appreciate your positive feedback. We're happy to hear that you were pleased with the service you received from Jason. -AK

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