Wickes - Braintree Reviews 

I spent over £35,000 on a Wickes kitchen, installed in March 2024. Within the 2-year Workmanship Guarantee period, I reported multiple installation defects: malfunctioning drawer mechanisms, loose kickboards, an unsecured dishwasher, and failing oven door seals.

Wickes requested photographs, which I provided. They then rejected every element of my claim without ever sending anyone to inspect the property. Their reasons included a "3-month snagging window" that does not appear anywhere in their own guarantee terms, and deflecting responsibility to appliance manufacturers despite the issues being installation faults.

On 26 March 2026 they issued their "final position" refusing all remedial work. I have now escalated to the Furniture & Home Improvement Ombudsman, submitted a Section 75 claim to the finance provider, and reported the matter to Trading Standards.

Wickes were excellent at the point of sale. The aftercare and warranty service has been the complete opposite. If you are considering a Wickes kitchen, be aware that getting defects resolved under their guarantee may prove extremely difficult.

Spent time going through our requirements to update our kitchen in store. Rang three or four times to ask for house visit to firm up quote also emailed. Received no call back so going somewhere else. Bad customer service at braintree branch.

We set up a click and collect. We parked at the appropriate spot and confirmed we were there confirming the details. We waited and waited until we received a message at about 11.45AM that they couldn't bring it out and we needed to go into the store. We explained it to the dark haired woman on the till who asked a man man called Mark if he was busy. Mark said he was but then couldn't explain what he was doing. The woman on the till didn't apologize to our complaint we'd been waiting but advised one of her colleagues was to blame. Mark had found the package by now and rather than ask for the pin shouted our surname across the store. He then wheeled it out the side door put it handle first halfway through the outside door and walked off. My husband was forced to crame himself through the remaining gap in the door to try to catch the trolley before it cateered into a van outside. Thus Wicks was able to display today a perfect example of a total lack of customer service.

Wickes of Braintree are of total and utter incompetence! My friend used my car to pick some items up but they were the incorrect items. She then raised a complaint and requested to speak to the manager but they were apparently ''all in a meeting and couldn't be reached'' which delayed her. Then to top it all off I get a parking fine from their car parking enforcement cowboys as apparently the car was parked there too long thanks to the stores incompetence. She currently has an ongoing complaint but this review is in relation to the fact that the store kept her waiting and their parking enforcement cowboys sent me a parking fine!!! Thanks a lot guys...

Luca was great. Very helpful, speedy, knowledgeable and overall made it a good experience.

5* plus service from Wickes! After several visits to the Braintree Wickes Kitchen showroom we booked a visit for a planner to measure. I had a very long wish list and I have to say Roger who planned the kitchen took my ideas and added some brilliant ones that I hadn’t even thought of, he is very creative and was extremely patient with my thousand and one questions. The Result is, some weeks later I have my dream kitchen and I am loving it. It looks fantastic and everything has been designed in such a way that it makes my life easier. I would also like to thank Alexa and Luca who were also involved at times and so helpful. I would not hesitate to recommend Wickes kitchens, their planning service through to delivery and customer service all score 10/10.

We had already spoken to two other Kitchen Companies before calling into Wickes, Braintree, and meeting Roger Waldren, Design Consultant. We arranged a home visit to start the process of designing our dream kitchen.

Having spent time with us at home, Roger then produced the initial design. We sat down with him three/four times after that to change the layout, agree on the colour of units, matt or gloss finish and sourcing the right white goods.

Throughout the whole process, Roger was professional, friendly and a font of knowledge.

He cooks so was able to share the pros and cons of various appliances.

He has installed kitchens so was able to share his experiences with us when finalising all the details. Nothing was too much trouble.

We must mention Alexa, Showroom Manager and Lucas who were both very helpful when Roger was otherwise engaged.

We used our own contractors to install the kitchen which was part of a larger project but when an issue arose, Roger was there with help and advice.

We really cannot thank Roger enough for helping us from inception to completion of our dream kitchen. He is a super design consultant who should be valued by Wickes. What a lovely guy.

We would and have recommended him to family and friends.

Luca was extremely helpful and had a good knowledge of the products.

Excellent service from Braintree Wickes. Very friendly and helpful. Special thanks to Donna who was super helpful.

I was dealt with by Luca Perotti (Braintree Branch) who came out and measured and then designed the kitchen. I then went through the design and went back after several weeks and amended the design to suit my needs. Luca spent a considerable amount of time of getting and adjusting to get what I was looking for. There was no pressure to buy or to go with his design he was relaxed and laid back and put the customer first rather than commission. He then arranged for the kitchen to be stored for 5 months until I needed it at no extra cost (there will store for 6 months). The key is to look at the design and alter to suit your needs rather than take what a designer has done and Luca was more than happy to adapt and help as he is there to hopefully give what you are looking for. I would highly recommend using Luca for any future designs.

We have just moved to the area and was helped in store by a lovely lady called Donna who helped us with everything we needed .

Visited here Wednesday night to purchase some laminate flooring, had some lovely help from Donna behind the till , very helpful, professional , and happy which makes the whole experience a pleasure A*****

Horrendous customer service at Braintree branch 12/09/2025 at 09:25.

After waiting 12 weeks for my shower rm installation to begin, the fitter called the day before start date and cancelled because I wouldn't pay him extra to install unnecessary additional pipework. I complained to the customer experience team and the design team but a further 2 weeks went past with no progress so I cancelled the work and asked for a refund. 7 weeks on and I still have shower panels cluttering the dining rm and no sign of them being collected or a refund being given. In the 9 weeks since the job should have started I have had no contact, let alone an explanation or apology from the Wickes installation management team which I think is a disgrace. I certainly won't be using Wickes again.

I have had both my bathroom and kitchen installed by Wickes installers in the past few months.I purchased both from the Braintree store with great assistance from design consultant Julian Albert.Both designs were exactly what i needed.
The bathroom was installed by D Watts and the kitchen by TL Propery solutions.

Visited yesterday first class assistant from Donna material being delivered bank holiday Monday.

We had an appt booked for a kitchen design but no one emailed to cancel it,as the guy,taking the appt was off sick, so last minute Amber said she would take the info and pass it on for the design team to draw something up, very professional service given, confident and very customer focussed, i was very impressed with the service given by Amber.

Julian Albert ( Braintree branch Wickes kitchen designer) visited our home as our kitchen has some odd wall angles. His design enabled us to have more storage and more space at a great price.

The service and customer care has been great throughout. Thoroughly recommend Wickes and the installers Garlick Building and Renovation.

We recently had our bathroom done through Wickes and it was 100% a great choice from start to finish. Julian, at the Braintree store, was incredibly helpful and explained the whole process clearly. He was always available for any query and made sure that we had good workmen and that we were happy with everything. We now have a beautiful bathroom and for a great price.

Used Braintree Wickes for our kitchen and bathroom. We had Julian as our consultant who was brilliant. Would highly recommend.