Wickes - Brentwood Reviews 

198
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TrustScore 4.5 out of 5

4.7

Brook Street, Brentwood Essex, CM14 5LX, GB

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Rated 5 out of 5 stars

Went to Brentwood wicks this morning needed advice on various suitable products and had Bailey advise me he couldn’t have been more helpful if he tried what a lovely helpful guy, I do not usually post... See more

Company replied

Rated 5 out of 5 stars

I needed a new toilet seat for a suite I purchased 3 yrs ago from Wicks. It appeared to have been discontinued. So I attended the brentwood store and spoke to Pushpa who understood the issue. Push... See more

Company replied

Rated 5 out of 5 stars

I ordered Paint on line, very prompt service for collection. Although unable to collect until Bank Holiday Monday. It appeared Dulux does not stock or sell 5 litres in Daffodil White. Despite being... See more

Company replied

Rated 1 out of 5 stars

Our overall experience with Wickes has been so disappointing. We had a new kitchen fitted in March 2026. In August 2026, the brand new freezer broke down, the strip between the ovens started to co... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Brentwood

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Brook Street, Brentwood, Essex, CM14 5LX, United Kingdom

  • +441277233899

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.7

All reviews

(198)

14,688 reviews in the last 12 months

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Rated 5 out of 5 stars

Help to carry paint...

I needed someone to carry a large tin of paint for me from the shop and put it in to my car, and Anthony in the Brentwood store yesterday (saturday) was great, nothing was too much trouble! First class service!!

March 29, 2025
Unprompted review
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Reply from Wickes - Brentwood

We're so glad to hear that you had a positive experience with our team. Anthony's willingness to go the extra mile is truly appreciated. We strive to provide excellent customer service, and it's wonderful to know that we met your expectations. - AF

Rated 5 out of 5 stars

We received excellent advice and great…

We received excellent advice and great help from a delightful young man called Anthony at the store in Brentwood. He also helped us to our car with all our purchases. A good shopping experience. Thank you.

March 29, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Frankie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff.
Anthony was bright and cheerful at the till check out making the experience a positive one.

March 22, 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind words! We're so glad to hear you had a positive experience. We appreciate you recognizing Anthony's excellent customer service. - SW

Rated 5 out of 5 stars

At 7.30 in the morning Parneet was…

At 7.30 in the morning Parneet was bright, shiny, happy helpful and great customer service. Excellent person

March 22, 2025
Unprompted review
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Reply from Wickes - Brentwood

We're so glad to hear you had a positive experience. It's wonderful to know that you were greeted with such a warm welcome and helpful service. We appreciate your kind words and will share your feedback with the team. - SW

Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and friendly. On 3 separate occasions I had to get paint etc .
Especially Pavneet on the till

February 23, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Ian, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Brentwood branch

Jon at Brentwood was very helpful. Also another guy whose name I can’t remember went above and beyond to help me with large aqua boards. I’ll only go to this branch now.

March 20, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jon in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Service with a smile

Anthony served us on the checkout he was friendly, engaging and gave great customer service.

March 20, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Monique, thanks for your five-star review, and I'm glad Anthony was able to help you out in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Anthony served us

Anthony served us. Very helpful and friendly. Great service. He’s a legend

March 20, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Carole, thanks for your five-star review, and I'm glad you enjoyed the service from Anthony in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Anthony at Brentwood was very helpful…

Anthony at Brentwood was very helpful and friendly will visit again

March 20, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Alex, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Very Friendly service

Very Friendly service , quick service Jon and Anthony

March 20, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Dogan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Brilliant store

Brilliant store. Especially Anthony is and Mindy are helpful
A very convenient store
Thank you

March 17, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Mahinda, thanks for your five-star review, and I'm glad Anthony and Mindy were able to help you out in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Really happy with the service received…

Really happy with the service received by Anthony today. Friendly and did not mind that I went to ask him things on 3 occasions.

March 17, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey Shani, thank you for your five-star review, and I'm glad Anthony was able to help you out in our Brentwood store! - Dylan

Rated 5 out of 5 stars

Needed advice on a some items and…

Needed advice on a some items and Anthony was so helpful and witty while being professional as was Akash.

March 14, 2025
Unprompted review
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Reply from Wickes - Brentwood

We're so glad to hear you had a positive experience with our team. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service, and we're thrilled to hear that Anthony and Akash were able to assist you. - SW

Rated 5 out of 5 stars

Went into buy shower head and hose and…

Went into buy shower head and hose and left with having experienced great customer service from Anthony who was knowledgable and funny.

March 15, 2025
Unprompted review
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Reply from Wickes - Brentwood

We're delighted to hear about your positive experience! It's wonderful to know that Anthony provided you with such excellent service. We strive to ensure our customers receive knowledgeable and friendly assistance, and we're thrilled that Anthony exceeded your expectations. - SW

Rated 5 out of 5 stars

Nav is a very good kitchen and bathroom designer

Nav is very patient, knowledgeable, very good kitchen and bathroom designer. He gave us lots of ideas and options. Generally a good positive guy! Thanks for your help.

March 15, 2025
Unprompted review
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Reply from Wickes - Brentwood

Thank you for your kind words! We're thrilled to hear about your positive experience with our designer. We appreciate you taking the time to share your feedback and are glad you found the design process helpful. - SW

Rated 5 out of 5 stars

Anthony and Mai were both legends

Anthony and Mai were both legends, really helpful and quick

March 15, 2025
Unprompted review
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Reply from Wickes - Brentwood

We're so glad to hear you had a positive experience. We appreciate your kind words about Anthony and Mai. Their dedication to providing excellent customer service is something we strive for in all our interactions. - SW

Rated 5 out of 5 stars

Anthony and Sara - top service!!!

Was helped today by Sara and Anthony. Great customer service - really helpful in helping us find what we needed. Top work - thanks!!!!

March 14, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi Claire, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Anthony from Wickes …

Anthony from Wickes was extremely helpful to me today in choosing the right timber for my project!

March 13, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hey John, thanks for your five-star feedback, and I'm glad Anthony was able to help you out with your timber queries! - Dylan

Rated 5 out of 5 stars

Anthony

Anthony, was very helpful, and very polite quick and deserves this review.

Thank you.

March 11, 2025
Unprompted review
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Reply from Wickes - Brentwood

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anthony in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Tunay was great and patient

Tunay was great, professional and patient and we had positive interactions before agreeing on the final design. Taking measurements at home free of charge and without obligation to buy, is valuable.

March 11, 2025
Unprompted review
Wickes - Brentwood logo

Reply from Wickes - Brentwood

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tunay in our store and that they provided you with useful advice. -AH

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