Wickes - Broadstairs Reviews 

I'd like to thank the Store Manager and staff of Broadstairs Wickes in Thanet, Kent, who were so helpful when I went in to purchase bath taps and a sack of floor leveler.
I went into store 15 mins before it closed on a Saturday evening, and the manager and staff were polite and happy to help.
Even though the store was due to close for the evening, they did not rush me and helped me find the products I needed. The manager ensured the bath taps were the right size I needed, and even took our purchased items to car as the sack of floor leveler was very heavy.
Thank you for your help, it was much appreciated.

I have visited the Westwood Cross branch several times. On each occasion I have found staff unhelpful - talking to each other whilst I was waiting at the till to pay, uninterested and seemingly lacking in knowledge when responding to any questions - and very vague instructions on where to find anything.

It’s hard to know where to begin. This has been an utter nightmare from the failed design with no measurements, incompetent installer ( taken all the money ) who had to have all his work ripped out by the 2nd installer who has lied to us and still not finished the bathroom due to complete in February. Still no working bathroom. And the final straw , installers have stolen the new radiators ..luckily we have ring doorbell footage to share. Utterly awful. Stay away! No apologies from Wickes, no compensation.

The people at this location were incredibly helpful and approachable with our asks and the communication was stellar. Their donation was greatly appreciated and it's helping the museum continue with some of our most valuable projects, which is help that we are incredibly grateful for.

Had a small order arranged for today. They used citysprint as the courier.
Tracking info showed that they picked the order up from the store but then showed i had cancelled the order (which i never did) when I phoned wickes they said that the driver tried to deliver it but I wasn't in.
I've waited in all afternoon for the delivery and my ring door bell proves that they never attempted delivery!!!

Wickes solution was to offer me a delivery slot in 3 days time. Simply not good enough.

We had our dream kitchen designed by Mike and although we knew what we wanted Mike made the process really easy and gave us some ideas that we hadn't thought of. The experience so far has been exceptional and we are looking forward to our delivery in a few days time

Visited the Broadstairs store today to buy some flooring and had a lovely experience. A very kind member of staff called James helped me with my flooring and took it to the car and loaded it in for me. He was very polite and helpful Thank you James a credit to Wickes.

My experience having used Wickes to design my kitchen has been amazing.
I wasn't looking forward to the process but Mike made it an enjoyable venture, even during the planning when I changed my mind about some of my choices
Communication was brilliant and I was put at ease immediately

Smooth, easy process. The communication with Mike was amazing, went above and beyond.

My awful experience vs what Wickes advertises

1/ Wickes promises a “Bathroom Installation Service you can trust” – full design to completion with vetted installers.

Here’s what actually happened 👇

2/ CLAIM: “We take care of everything… you’ve got the right person for the job”

REALITY:
• Installer delivered substandard work
• Entire job now needs ripping out and restarting
• No contingency when installer disappeared

3/ CLAIM: “Service you can trust” (90% satisfaction, ServiceMark accredited)

REALITY:
• Calls not returned
• Weeks without resolution
• Left with an unusable bathroom

Trust? Completely broken.

4/ CLAIM: “Trusted installation”

REALITY:
• Independent builder described work as poor & poorly planned
• Does not represent value for money
• Basic installation standards not met

5/ CLAIM: “Free design service”

REALITY:
• Bathroom design didn’t even fit the room
• Key structural issue (chimney stack) ignored
• Entire project compromised from day one

6/ CLAIM: “Quality to be proud of”

REALITY:
• Shower tray & tiles need replacing
• Water containment issues
• Full remedial works required

This is not “quality” – it’s failure.

7/ CLAIM: “From design to installation… everything you need”

REALITY:
• No coordination between teams
• I’ve had to chase everything myself
• Paid £4,693 for work that now needs redoing

8/ The result:

• Weeks of disruption
• Financial loss
• Significant stress for my family
• A bathroom that cannot be used

9/ This isn’t just poor service – it’s a complete breakdown across:
Design ❌
Installation ❌
Project management ❌
Customer service ❌

10/ If you’re considering Wickes for a bathroom installation – ask hard questions.

Because the experience I’ve had is nowhere near what’s advertised.

#CustomerExperience #HomeRenovation #UKConsumers #Wickes

I brought a kitchen from Broadstairs Wickes they help design and advised the best options for my kitchen. There advise and customer service has been fantastic and the quality of the kitchen and appliances are excellent thanks F

Really friendly and helpful. Thank you very much!

Little Acorns Herne Pre-school would like to thank Wickes - Breadstairs for their generosity in providing us with all the building materials for a Buggie/scooter park for the parents to leave their pushchairs & scooters during the day. This will encourage children to walk/scoot to nursery rather than by car - helping the environment

Thank you to the Wick's Community Project and the Wick's manager, Claire, for supporting Deal Rowing Club with much-needed new doors.

It’s an amazing project, and everyone involved has been incredibly helpful and supportive throughout. Small donations really do go a long way for local community clubs like ours.

We’re extremely grateful for the support and can’t thank you enough.

Had to bring back some laminate boards that were not running true. Even though the pack was opened and not full the lovely lady Jo understood the problem and refunded me for the whole pack. Great service .

Wickes has to be the friendliest, most helpful and knowledgable company I’ve dealt with.
Nothing was too much trouble and staff went above and beyond.

We have visited Wicke’s in Broadstairs. We were served by Farnham. He was amazing designing our new kitchen. He was so knowledgeable and professional.
Amazing service

What a great guy, friendly, honest and very knowledgeable, made the whole experience very easy for me. Thank you

Mike was a joy to deal with, from the initial consultation where Mike seemed genuinely interested in designing something that woukld work for us, through to dealing quickly with requests for extra bits we required to be delivered, I would recommend Wickes to anywaone. Really happy with the finish in the kitchen too.