Had to tick one box before I could even write a review. Had a terrible experience with Wickes and their delivery service City Sprint. I ordered a fence panel on the 31st October, all good,delivery 2... See more
Company replied
Location
Switch locationMargate Road, Unit 1 Broadstairs Retail Park, Broadstairs Kent, CT10 2QW, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We first met Farhan when we went to Wickes (Broadstairs) to discuss our Bathroom refurbisment. He was extremely polite and listened to our ideas and showed us all the products that met our needs.... See more
Company replied
Great experience from start to finish. Our second kitchen from wickes and specifically with Mike Wood. Extremely helpful and knowledgable, without being pushy. We had a couple of issues but nothing th... See more
Company replied
Farhan was superb throughout the entire process; knowledgeable, courteous, warm and personable. In our home, he listened attentively and was able to provide us with guidance based on his experience... See more
Company replied
Company details
About Wickes - Broadstairs
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Margate Road, Unit 1 Broadstairs Retail Park, Broadstairs, Kent, CT10 2QW, United Kingdom
- +441843866512
4.4
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid !
Do not buy a bathroom fitting from this company ! If I could give it minus one I would ! This has been the worst experience ever . Terrible customer service ( non existent!!) terrible in every sense , use another company or you will be washing in a bucket for months waiting for your bathroom to be rectified .
April 9, 2024
Unprompted review
Reply from Wickes - Broadstairs
Hi Tanya, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Bad experience with delivery of order
I bought some items in the store for delivery in a months time and the first mistake that I noticed on my email was the delivery date which they had put down wrong . I called and this was rectified. But to my horror on the day of delivery not only did they not deliver but had changed dates at the last minute without informing me. I had to find out for myself by checking the order as no message had come about a time allocation. I had to take a day off to cover this delivery and all they could say was it’s the policy! When I tried to sort something out about it over the phone they were unhelpful so I had to go into the store. I had been advised to cancel the order which I did but when I got to the store that hadn’t been done either. All in all a very bad experience. And when I submitted a complaint, they didn’t respond in time as stated on their auto reply so had to chase them again.26/7/24 I was promised a email for refund of delivery costs nothing has come and I also asked for the new revised bill showing bags of cement and not the jumbo bag this hasn’t been sent either. Will shop elsewhere now. Never again!
I am still waiting to hear from Scott below from Wickes. 31/7-I have been finally advised that I have to go back to the shop to get the refund to my account but was initially told I had been sent a link for this refund of delivery costs . I’m still waiting on the revised bill showing the single sand bags and not the jumbo bag…
July 3, 2024
Unprompted review
Reply from Wickes - Broadstairs
Hi, Judith. Thank you for taking the time to share your review. I'm really sorry to learn you have had a negative experience with us regarding the service and delivery of your order. I have sent you a request for more information, so I can check this out for you. Thank you again for your valuable feedback. - Scott H
Poor customer service
I called the shop to check if they had a product in stock before travelling 30minutes to collect it. I was informed the product was available in stock but when I got there they couldn’t find it. Useless staff, extremely poor customer service and a waste of my time!
July 22, 2024
Unprompted review
Reply from Wickes - Broadstairs
Hey there, thanks for sharing your valuable feedback, and I'm really sorry to hear about the lack of stock in our store and the service provided. This is not the kind of experience we want our customers to have and if you can please reply back to the private message I've sent you on trustpilot we can then look into this further for you. - Dylan
Broken tiles
Bought a box of tiles after carefully checking that the packaging had no signs of damage. However when unpacking I found that 11 of the 20 tiles had broken corners. It is not practical to inspect every tile in-store so make sure that you get a receipt and you visually inspect every tile at the earliest opportunity.
May 7, 2024
Unprompted review
Reply from Wickes - Broadstairs
Hey DJ, thanks for your valuable order feedback and I'm deeply sorry that your tiles arrived damaged. This should not happen and if you can please reply back to the private message I've sent you on trustpilot we can investigate this further. - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.