Wickes - Caerphilly Reviews 

I was served a a very helpful lady thanks very much Selina.

Booked an appointment with Wickes for a new kitchen. James our kitchen designer listened to what we wanted. Advised us on the types of worktops they sold. We had already measured the width, height of the room. Drawing a plan of kitchen showing where the doors, windows and our appliances are in the room. My husband included the dimensions of each item which made it easier for James to play around with the virtual plan of the kitchen. James realised that if we spent more on the kitchen we would get a better deal price wise. The staff that we spoke to were very friendly and helpful.

Wow. I’ve been to quite a few Wickes stores across Wales over the past year. They have all been relatively good, but today I visited the Caerphilly branch. They were absolutely amazing, nothing was too much trouble and Selena went over and above to find what I was looking for. Thank you Wickes but especially thank you to Selena. 🙌🙌🙌🙌🙌🙌🙌

I recently had two consultations with Ian Baker at the Caerphilly store and was so pleased to order my new kitchen! He was so helpful and very knowledgeable of all the kitchens and appliances. I was surprised at the high quality of Wickes kitchens. Would recommend you check them out if you are thinking about investing in a new kitchen.

Exceptional service and attention to detail

Jacqui was so efficient and helpful

My visit to Wickes was made easier as everything was laid out very clearly. I had a number of items to buy and was helped by a member of staff called Selena. I was able to discuss what I wanted and she gave recommendations in a very helpful and professional way, even helping to carry the items. It was like having a personal shopper and I'll certainly shop there again.

From the start.....
We had our kitchen measured on 28th November knowing its going to be a challenge as our house doesn't have dtrsight walls or ceilings...we call it quirky. James however worked with us to get the design we wanted and we are so looking forward to putting it all together. The design and material are absolutely amazing. We are so grateful to be working with James on this crazy project. We are really chuffed with what he came up with on the design and how it will all fit together.

What can i say! Absolutely brilliant. Jaqui and sion at wickes caerphilly gave us impeccable customer service and was so helpful on helping us set up a trades account, to which we are really thankful to jaqui for informing us about, as that contributed to great savings. Perfect for those in business! We were impressed on the punctuality of delivery and how confident, competent and professional the staff were in helping us. It was one of the best in store services we have received. They honestly couldnt do enough, and were so lovely. Like an absolute breath of fresh air! Thankyou to you both so much. The service has given us so much confidence with customer stock and supply that it diminishes any worry, and considering the busy time of year. The staff at wickes know how to run a show! Well done all! See you next time

Turned up on Sunday and found the store people so helpful and friendly, first visit to this store but will not be the last.
Parted with £5 cash for charity but the efforts of Jacqui, Meg & Sian it should have been worth a lot more.
Thanks again
Keep it going.
Jeff

Liz helped my dad and was very very helpful. He made sure to tell me how helpful she was and asked me to leave a review for her ❤️

Dale Tyler- Ordered a kitchen very easily with great advice. Ian Baker was our design consultant and he couldn't do enough for us. Kitchen arrived on set day it was arranged for with great delivery service. We wanted to add more cupboards to our kitchen and Ian was on the other end of the phone getting it all sorted for us with no mistakes. Can't thank him enough for the amazing service he provided. Thank you Ian *****

Ian and Jackie halped me amazing staff so helpful kind .

Popped in to pick up some insulation board to be used for a school project, turns out my car isn't as big as I thought it was! Anyway, Selena who had served us went out of her way to help and we managed to cut it down in the middle of the car park! Definitely recommend, products great and customer experience even better 👍🏼

Really please with our experience today and the price was fantastic too. James the designer was really helpful with the planning and design and also helped bounce ideas with us . James was also very helpful in trying to get our order to us at the earliest date

Fantastic experience, first time buying a kitchen and Ian was knowledgeable, reassuring and thorough and nothing was too much trouble nor did we feel pressured into anything. Thank you

Clear,no hard sell approach.Practical and honest advice from James.We will be placing our kitchen order shortly.We have cancelled all other scheduled appointments with several kitchen suppliers! A worthwile expreience throughout and top quality bepspke materials.

Excellent, thanks to Rachel in the Caerphilly store!
We thought you could use Clearpay in store but turns out this was online only. Rachel had lots of patience with us, put the order through on my phone for me so we could compete the order. What a woman, total asset to the store. Thank you so much for helping us (I’d only saw a TikTok less than an hour before on how to build a stud wall & had somehow managed to talk my husband into it! So you saved us a lot of stress & still got me my wall!😆) Thank you Rachel!

I visited the store today. The service from Jacqui, in particular and the other staff was first class. I would definitely recommend them for any advice or help with DIY matters.

Fantastic customer service - looking for paint and a member of staff named Morgan went above and beyond to help - even going out the back to look for a tin of paint that was just delivered.