Wickes - Chippenham Reviews 59

Wayne was friendly and explained everything on the home consultation. No pressure from him and all options given.

Great servic, great management and staff are excellent!! Top stores.

Spoke to Nathan regarding my kitchen needs and was extremely helpful and knowledgeable and helped with all my queries and questions

Kerri was very helpful with the design and planning of our kitchen. She visited our home to see what she had to plan for and then spent time with us at the Chippenham site to ensure we had everything we wanted for our new kitchen.

I went to Wickes as they have a great offer on top soil at the moment.
The store was clean and tidy. Top soil was easy to find and a member of staff was more than happy to help me to the car.

I went into store with a question surrounding paints, the store manager Nathan was very hands on and helpful and was able to assist me with my question in addition I met another colleague called Daniel who was very efficient on the forklift as I needed patio slabs

Popped in again & as always great service & had exactly what I wanted.

Great service all round. Would use again, no issues A++++

Went to wickes in Chippenham to start my garden project. Found some great products and had some great customer service. Will be shopping here again

Kerry at the Chippenham store provided a great design for our kitchen.
Andy the fitter was very professional, even though there were a couple of issues early on. The issues were due to the delay in delivering some of the kitchen items. Overall we are very happy with the final result.

Edited to add: After receiving the comment below from asking for details, yet again they have not actually responded which mirrors the install experience.

We recently had a bathroom renovation project carried out through Wickes, complete disaster from start to finish mainly due to design errors and poor coordination and incomplete deliveries. The project was supposed to be complete within two weeks, but took over two months - with the collection of installation waste only being organised after having to serve notice under the Consumer Rights Act after being run around in circles for over three weeks, far outside of the quoted three to five days.
Overall quality is nothing special, sharp edges were present on the newly installed radiator and this was water under the bridge to the call centre.
Every step of the way Wickes did not offer any sense of apology or accountability for errors caused by themselves, instead the call centre was consistently rude and defensive.
After escalating complaints through their processes, they offer a meagre compensation deal which does not reflect the content of the complaint.

Again, this store always provides! Went in to grab a few DIY bits, the store was so neat and tidy easy to find!!

Spot on A+++ great service helpful with all my needs

Went to B&Q and couldn’t get out there quick enough… AGAIN. Staff are there to work for minimum wage and very miserable. Go to Wickes and it’s clear that everyone wants to not just work but to go that extra mile especially Hayley. Looked like she had a lot on her plate but that didn’t matter as her customer first mindset kicked in and helped me with a lot that I needed. Branch manager should be very proud. First class Wickes

Seriously poor customer service and a forthright sales assistant (Jan) pretending to be the Duty Manager because she has worked there for 18 years.
I requested a product and was informed that it was in stock before I made a special trip to collect the product (the sales assistant was advised of this). Unfortunately the sales assistant did not check the product correctly and when I arrived there we discovered that major parts of the product were missing. All they could do was provide a very insincere apology qualified by "what do you expect...." as if they had done nothing wrong.....!

Needed quite a lot of materials yesterday and Hayley and the staff were so helpful, nothing too much trouble and very polite

Fantastic service from Kerry Noyes in the Chippenham Kitchen Design team. She gave us a great experience, knew what we were looking in for in terms of design and layout and was very helpful in her approach and advice.

Well managed

Very friendly staff, with Nathan and Harry
Particularly helpful, thank you for your help