Wickes - Christchurch Reviews 

Our Design Consultant Charmaine was excellent. She took on board our design ideas and made helpful suggestions on how we could improve and maximise the space. She was both patient and proactive in dealing with our purchase and when the kitchen was delivered everything was as expected. The units have some excellent design features which aided assembly.

I have used Wickes in Christchurch now on several occasions for my reception area and shower room. Can't thank them enough especially Katrina, her attention to detail was 5 stars. Be back soon for my kitchen, nothing but 1st class service.

Our kitchen was installed by David Saunders. We couldn't be happier. Our kitchen is exactly how we wanted it. He has done an amazing job and made sure everything has gone smoothly. He is very polite and nothing is too much trouble. All the other people involved were excellent too.

Your staff member of staff (Bonnie) went beyond helpful. She very quickly understood my need, displayed a high degree of common sense and offered solutions. She's an absolute credit to your organisation.

Shocking lack of service. Waited for earliest available delivery slot (3 days). Stayed home all day and in checking order, the status says delivered. Delivery signature is not mine. Delivery is not with neighbours. After 40 Isles minutes on the phone I'm now told I have to wait for 'investigations' to conclude with no idea when that will be. So in the meantime I'm out of pocket. Leaves me no choice but to initiate credit card chargeback. Total disinterest on the phone. Avoid.

Update... after another call to Wickes' customer service I received a call from the Christchurch store. The store manager told me she'd discussed with the delivery driver who had proof he delivered to my home! How can I interpret that in any other way than being viewed by her as a complete liar? Eventually, with no interest and no apology she initiated a refund. What a totally unprofessional delivery and follow up response. No customer service whatsoever. Never again.

Ordered 16 bags of compost that was meant to be delivered on Saturday. Stayed in all day waiting for it and got a phone call about 6pm to say the van had broken down. The guy on the phone assured me that it will be delivered in the morning on Sunday.
After mid day Sunday I got a call to say they couldn't find a driver this time so can't deliver to us.
I have waisted my entire weekend waiting for this delivery only to be fobbed off with a different excuse each time.
The guy on the phone hung up after our conversation in which I was annoyed but didn't swear. I now have no idea if I'm getting my £100 back or the compost will be delivered on a later date.
This has been handled really badly and I won't use them again

We returned to the Christchurch store as we required another kitchen and what a pleasant experience it was
We were impressed with your new showroom, but its our kitchen designer Louise who stole the show. From the start she was accommodating to our needs, but also offered invulnerable advice, providing alternatives and solutions with a smile.

Thoroughly looked after by Lou at the Christchurch store. We were budget conscious but also picky and Lou worked with us to help us achieve our kitchen goals which is now suiting our ever growing family down to a T.

Thanks :)

Shambles! We had a new kitchen installed and the installer has made so many errors to the kitchen. Over six weeks of calls to customer services we are no closer to resolving anything! Broken promises are all we had. No promised call backs, no nothing! Absolute hopeless company to deal with. We are now in the process of escalating everything.

The bathroom fixtures & installation look amazing/outstanding. Ziggy the fitter was brilliant, very professional, diligent & very clean.

Would recommend to my family & friends.

Really helpful, polite team. Provides a swift and efficient service. Have used frequently over the years and always consistently good. Thank you.

Louise @ Christchurch - Excellent service from a very friendly and knowledgeable designer. We like the common sense, customer first ethos that Wickes have, coupled with a very good product. Louise was soooooo patient with us whilst we asked a million questions and designed our dream kitchen. Always on your side giving you really good advice, no hard sell just really good at what she does.

Simon at the Christchurch branch went out of his way to be helpful, regarding wood that we purchased.

The service we received was excellent, we have been dealing with Katrina for over 10 years and always it is a nice experience.

held to ransom by wickes tradesman price changed shocking treatment by Lou ripped off

We had a kitchen designed by Laura Martin who was brilliant.
She listened to our needs and within a couple of hours had the perfect solution.
First class service

A third addition about wickes support. There isn't any!
The only sort of help I've recieved is the planner, conscientious to a point, plus always responded to my emails.
Doesn't seem to end there as asking my loan company to step in, they were sending me complaints form. But, big issue here, there's no way of opening them up! Everytime you log on, it's says that the password is not recognised. Tried this several times, but each time the same. So where does that leave me? No where, if you want support from the circle of companies associated with a big firm like wickes, your in for a shock! No one cares after they have your money!
Update of the customer satisfaction quoting 'this is not how we done things', its all gone quiet now, I'm out of the frame regarding any help from them but I still email the shop, which makes them do a reply with more BS. So on your head beit if you sadly chose this firm for your fitment.

We use wicks alot for our business and kelly is always very helpful and friendly.

Kelly at the Christchurch branch is always very helpful, knowledgeable and very friendly. Our trade pro discount comes in very useful when buying materials.

Wanted to write this review for Laura Martin in the kitchen design team, despite us not going with Wickes for the final product due to other financial reasons, as she was excellent, helpful and efficient throughout the process from measurement to design, through to follow up and gracious acceptance of our decision. I would definitely go back to Laura with another kitchen project, thank you!