Wickes - Christchurch Reviews 

Thoroughly looked after by Lou at the Christchurch store. We were budget conscious but also picky and Lou worked with us to help us achieve our kitchen goals which is now suiting our ever growing family down to a T.

Thanks :)

Shambles! We had a new kitchen installed and the installer has made so many errors to the kitchen. Over six weeks of calls to customer services we are no closer to resolving anything! Broken promises are all we had. No promised call backs, no nothing! Absolute hopeless company to deal with. We are now in the process of escalating everything.

The bathroom fixtures & installation look amazing/outstanding. Ziggy the fitter was brilliant, very professional, diligent & very clean.

Would recommend to my family & friends.

Really helpful, polite team. Provides a swift and efficient service. Have used frequently over the years and always consistently good. Thank you.

Louise @ Christchurch - Excellent service from a very friendly and knowledgeable designer. We like the common sense, customer first ethos that Wickes have, coupled with a very good product. Louise was soooooo patient with us whilst we asked a million questions and designed our dream kitchen. Always on your side giving you really good advice, no hard sell just really good at what she does.

Simon at the Christchurch branch went out of his way to be helpful, regarding wood that we purchased.

The service we received was excellent, we have been dealing with Katrina for over 10 years and always it is a nice experience.

held to ransom by wickes tradesman price changed shocking treatment by Lou ripped off

We had a kitchen designed by Laura Martin who was brilliant.
She listened to our needs and within a couple of hours had the perfect solution.
First class service

A third addition about wickes support. There isn't any!
The only sort of help I've recieved is the planner, conscientious to a point, plus always responded to my emails.
Doesn't seem to end there as asking my loan company to step in, they were sending me complaints form. But, big issue here, there's no way of opening them up! Everytime you log on, it's says that the password is not recognised. Tried this several times, but each time the same. So where does that leave me? No where, if you want support from the circle of companies associated with a big firm like wickes, your in for a shock! No one cares after they have your money!
Update of the customer satisfaction quoting 'this is not how we done things', its all gone quiet now, I'm out of the frame regarding any help from them but I still email the shop, which makes them do a reply with more BS. So on your head beit if you sadly chose this firm for your fitment.

We use wicks alot for our business and kelly is always very helpful and friendly.

Kelly at the Christchurch branch is always very helpful, knowledgeable and very friendly. Our trade pro discount comes in very useful when buying materials.

Wanted to write this review for Laura Martin in the kitchen design team, despite us not going with Wickes for the final product due to other financial reasons, as she was excellent, helpful and efficient throughout the process from measurement to design, through to follow up and gracious acceptance of our decision. I would definitely go back to Laura with another kitchen project, thank you!

Great service. Very pleased with the kitchen design by Katrina. She has lots of creative ideas and super professional.

I have worked with Katrina Pearson on numerous installations and am more than happy to recommend her to new clients. Katrina is always friendly, approachable and always full of great advice. She is always polite, professional and extremely knowledgeable which gives me and my clients every confidence in seeing a project through to its conclusion. Clients always comment on how Katrina made the installation a calm and efficient process. I look forward to working with Katrina on the next project. Simon. The House and Garden Doctor.

Our in store design consultant Laura Martin took us through the process of our new kitchen selection from start to finish. She was extremely understanding and gave us some valuable tips and ideas to consider when making our purchase. She was able to answer most of our questions with ease taking her time to explain the purchase mechanism to home installation.

Rich, was super helpful, helping us find our many requests, making it swift and easy to get all the bits we needed for our house move! Friendly and cheerful and nothing too much trouble! Thanks Rich’

We went to buy a kitchen which we were fitting ourselves. Lou @Christchurch Wickes was exceptional! She was not pushy but very knowledgeable about the products and experienced in her work. She came up with ideas that we had not considered. She showed us around the showroom so we could look at choices and layouts. She went over and above to help us for which we are so grateful.

I absolutely love my kitchen from Wickes. Katrina was brilliant, so helpful, she provided the best customer service I ever had. Thank you so much

The knowledgeable, friendly and helpful advisor Lou, where nothing was too much trouble. Even when we changed our order.