Wickes - Derby Reviews 

Well what a great experience. I nipped into Wickes Derby on Monday 29th December, having searched the internet for bathroom suppliers. I hadn't realised Wickes did bathrooms, but thought id have a look as the store isn't too far from home. I was greated by friendly staff who passed me onto Dmitri, one of the kitchen designers, he was super nice and knowledgeable. We designed the bathroom together, and it was so handy being able to look at the items I wanted within the store. I left with a quote and design, and was not pushed into ordering. I went back again this morning to check a few things and make a few adjustments. Nothing was too much trouble, all the staff were friendly and helpful. Ive ordered my bathroom and cant wait for it to arrive. I loved the fact i can pay interest free over 3 years, including the cost if the install. I also choose to order my floor tiles and towel rail separately as tge ones in store were not to my taste. Can highly recommend Wickes derby... keep up the good work.

I went to the Derby branch looking for a pretty obscure article. They were very patient with me and ensured I got the correct thing. I came away feeling really happy at the whole experience.

Called in to the Wickes Derby store last week, I had a query about bathroom fittings, and the staff member who assisted me was super helpful, and patient with all my questions!

Massive thanks to Steve and the team at Wickes Derby for helping me with my recent purchase of solar panels !
Great service , would 100% recommend!

Better off doing it yourself

I was worried about the upheaval of having a new kitchen fitted, but everything went smoothly. Thanks to Reece(kitchen designer) and especially to Sean( Parker kitchen and joinery specialists Ltd) who did a great job.

Awful awful awful
Bathroom installation process was great up until the point I paid- after that it has been dreadful. Quite possibly the worst customer experience i have ever had.

Always great customer service from Kam at the wickes store. She’s always more than helpful with all things from big to small and always happy to help :)

We received outstanding customer service today from Emily, Design Consultant, at Wickes in Derby.
It’s great to see excellent customer service.

Kam in your Derby store was friendly and approachable. Yours was the 3rd shop I had been to that morning to sort some beading for our hall. Kam gave me time, was knowledgeable, supportive and gave me her honest advice. In my opinion she went above and beyond. She is an absolute diamond. Thank you again Kam you made my day!!

Purchased a radiator in store which was supplier delivery. Ended up have the worst experience I've ever had with a purchase. Zero communication and always chasing for updates. Ended needing to take 4 days holiday to receive 1 undamaged radiator. On purchase I was advised the supplier would be in contact to arrange delivery, nope just notification from Parcelforce. Poor packaging and given the weight of the radiator it was damaged in transit. First offer was a replacement grill and touch up paint which I only found out about because I chased Wickes. Obviously response was no, advised collection and delivery on the same day several days later. Received Parcelforce notification for the replacement which wasn't the day advised. Called Wickes and was advised delivery date had changed but collection would be as originally advised. So that's now 3 days off work. Surprise surprise the radiator was packaged the same as the original and Parcelforce managed to do and even better job with the damage. Called Wickes yet again, zero ownership, zero interest in the total inconvenience caused and cost to me. Told I would have to wait 3 days for a response from the supplier, as asked how I lodge a formal complaint and was advised they would do that for me and I would receive a response within 48 hrs. Next thing I get an email from the supplier saying they are delivering the radiator the following day no option, I replied stating that may not be possible and was totally unacceptable. No response and nothing from Wickes with regards to my complaint. In the end I've taken 4 days off work which means I can no longer have time off at Christmas with my family. Wickes refused to acknowledge that as my contract was with them they were responsible. Shocking experience and significantly impacted by horrendous customer service

We went to the Wickes store in Derby to look at kitchens, a great range of units on display. We decided to book an appointment for a design consultant to come out and measure up for our new kitchen. Dmitri Mamajev came out measure up and explained the process. Polite, well presented and professional. We arranged a second meeting at the Derby store, Dmitry went through the design he had prepared in advance. Delighted with what he had designed and after choosing sink , work surfaces, taps ect we went ahead and purchased our new kitchen. We would highly recommend a Wickes kitchen and a specially Dmitri for all his knowledge and advice.

We were recommended by a friend who had her kitchen from Wickes.
We made our appointment with Reece, he was excellent from the get go, giving us amazing advice and planning our new kitchen !
He was patient, calm and helpful, nothing was to much trouble…… his advice and experience was immeasurable!
So, we placed our order including appliances!

Reece
Was very helpful professional and was always on hand if needed
I would recommend wickes for a bathroom refit and the building company they recommend were very professional too

Poor communication re delivery of my kitchen. What made it great was Cory and Ben (the fitters) and Reece (Wickes planner) they were great guys. They certainly went over and beyond my expectations

After ordering 5 interior doors and having only 4 delivered. What i would describe as a very easy job made very hard by wickes customer service department I contacted Wickes Derby and spoke to Linda. She was amazing sorted it all out for me got the missing door delivered within 3 hours .. Then after waiting 2 weeks for a refund I rang customer services to find they had not put my request through to refund dept.. again I spoke to Linda and she sorted the refund promptly.. my 5 stars are for Linda and the Derby team. Thankyou for your help.

A very positive and extremely helpful experience by Reece in the Derby Wickes, lots of great suggestions we'd not thought of and very knowledgeable of fitting kitchens, the fitter Shaun, was also superb, so very pleased with our purchase, many thanks Reece.

Always good service from Marlon and his co workers at Derby.
Cheerful and happy to help - that's why I always come back

Well done Wickes!!

Had a really good experience with Steve at Wickes in Derby, nothing was to much trouble from the home design through to installation he was there to help at every step and we are thrilled with the end result

After receiving several recommendations, we decided to contact Wickes to discuss our new home renovation and kitchen installation. So far, the experience has been overwhelmingly positive.
Reece, our main point of contact and designer, has been an absolute professional throughout the process. He has gone above and beyond to help design our dream home, taking the time to understand our vision and translate it into a practical, beautiful space.
We’re truly impressed with the level of service and attention to detail, and we’re very much looking forward to seeing the final results.