Wickes - Ealing Reviews 

84
•
TrustScore 4.5 out of 5

4.4

89 South Ealing Road, Ealing London, W5 4QS, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wickes designed my bathroom and did a fantastic job. Simon Gilbert in the Ealing branch did a fantastic job and was a pleasure to deal with from start to finish. Deliveries all went smoothly and any i... See more

Company replied

Rated 5 out of 5 stars

I went into Wickes South Ealing W5 to order a Kerala close coupled toilet. Even though they were very busy, Julie went out of her way to find someone who could place the order. A gentleman called Vee... See more

Company replied

Rated 1 out of 5 stars

We had a kitchen and bathroom design appointment at Wickes South Ealing. We brought all the measurements from our architects, but the designer was very unhelpful. Although we had the measurements, the... See more

Company replied

Rated 5 out of 5 stars

I was generously supported when it came to selecting my kitchen! Tosh came to my flat and measured the space, followed by an in-office design session. He patiently showed me the various options and... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Ealing

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 89 South Ealing Road, Ealing, London, W5 4QS, United Kingdom

  • +442088400669

4.4

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(84)

14,656 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wickes Bathroom

Wickes designed my bathroom and did a fantastic job. Simon Gilbert in the Ealing branch did a fantastic job and was a pleasure to deal with from start to finish. Deliveries all went smoothly and any issues (however minor) were dealt with very effectively - would high recommend

November 1, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi Cameron. We are so pleased to hear about your fantastic experience with your bathroom project, designed by Simon. It is wonderful to know that you received excellent service from start to finish, and that any minor delivery issues were resolved quickly and effectively. Thank you so much for sharing your high recommendation and kind feedback. - Andrew

Rated 5 out of 5 stars

I walked in to buy a door lock

I walked in to buy a door lock. Julie was really helpful! She has great knowledge. The door lock I purchased ended up being the perfect one! So thanks Julie 👍

October 26, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hello, Thank you so much for sharing your fantastic feedback. We are delighted to hear that you received such knowledgeable and helpful assistance during your visit, and that you walked away with the perfect item for your home project. It is wonderful to know you had such a positive experience with us. - FC

Rated 5 out of 5 stars

The member of staff ( JULIE ) who was…

The member of staff ( JULIE ) who was busy at the time = stopped what she was doing = without hesitation + got down on the floor + reached to the back of the bottom shelf to find what we wanted ( clear gloss lacquer ) that I'd already looked for but missed = as i didn't lay flat on the floor + go through multiple cans although Julie did ( saved the day for me ) outstanding customer service, above + beyond, should be running the place , thanks a million.

October 17, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

We are absolutely delighted to hear about your fantastic experience. It is wonderful to know that Julie went above and beyond, to find the exact item you needed. We truly appreciate you taking the time to share such positive feedback about our dedicated service. -AK

Rated 5 out of 5 stars

Wickes Return with George and Julie…

George over the phone and Julie instore, both were very very helpful and communication very good. I didn’t waste my time explaining why I was in the store and reason for the visit. George had already informed Julie and she knew exactly why I had came into the store for. A very good service, thank you both.

October 16, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi PKS. We are thrilled to hear about your seamless experience! It is wonderful to know that our team communicated so effectively ahead of time to save you trouble and ensure you received swift, attentive service during your visit. Thank you so much for taking the time to share your kind feedback. - Andrew

Rated 5 out of 5 stars

Generously supported

I was generously supported when it came to selecting my kitchen! Tosh came to my flat and measured the space, followed by an in-office design session. He patiently showed me the various options and redesigned the kitchen until I was satisfied.

the quality of care shown was impeccable!

September 22, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi Dawn, Thank you for telling us about your experience of working with our design consultant Tosh from our Ealing store. We are pleased to learn that you were happy with the impeccable service that was offered. Thank you for your review and for choosing Wickes for this important project. DG

Rated 5 out of 5 stars

Wickes South Ealing W5

I went into Wickes South Ealing W5 to order a Kerala close coupled toilet. Even though they were very busy, Julie went out of her way to find someone who could place the order. A gentleman called Vee was also very polite, took his time to explain the delivery process & how I would be contacted re date/time slot etc & processed my order. Will definitely be going back.

October 9, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Thank you for taking the time to share your feedback. We are thrilled to hear that the team went above and beyond during a busy period to ensure your order was placed smoothly. It is wonderful that the delivery process was explained so clearly to you, and we truly appreciate your kind words. We look forward to welcoming you back again soon. -AK

Rated 5 out of 5 stars

Julie and Ver both had a professional…

Julie and Ver both had a professional and non-patronising approach that made me feel I could ask all of my dumb questions! Thanks so much - I'll be back!!

October 10, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

We are so glad you felt comfortable asking every question during your visit. Thank you for your review, and we look forward to welcoming you back soon! -JG

Rated 5 out of 5 stars

Very good asssistant & very helpfull…

Very good asssistant & very helpfull julie i would give her 100% would reckmen her to any customers very good asssistant

October 10, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Thank you for taking the time to share such wonderful feedback. We are thrilled to hear that you received top-quality assistance during your visit and that Julie made such a positive impression on you. We truly appreciate your high recommendation and look forward to welcoming you back again soon. -JG

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, showed me exactly what I needed with a smile and laugh. I left the shop happy with my purchase

October 10, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

We are so delighted to hear that you had such a wonderful shopping experience with us. It is fantastic to know our team member provided excellent, cheerful service and helped you find precisely what you were looking for. Thank you so much for taking the time to share your warm feedback. -JG

Rated 5 out of 5 stars

Julie was super helpful in getting me…

Julie was super helpful in getting me set up with a trade account as I have my own business. She pointed me to a nice gentleman who took my details.

October 10, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

We are delighted to hear that you had such a wonderful experience getting your business trade account set up. It is fantastic to know that our team provided such helpful and polite assistance to ensure the process went smoothly for you. Thank you for taking the time to share your kind feedback with us. -JG

Rated 5 out of 5 stars

Simon Gilbert from South Ealing branch…

Simon Gilbert from South Ealing branch is a professional and prepared design consultant. He helped us in our bathroom renew project, giving us great ideas and recommendations. His support and help made our overall experience smooth and without any issues. Products and Materials arrived as per schedule.

October 1, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi, Mario. Thank you for taking the time to share your review with us. We're delighted to hear that Simon at our South Ealing store provided professional support, great design ideas, and recommendations throughout your bathroom renovation. It's wonderful to know everything ran smoothly and that your products arrived as scheduled. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Belinda was exceptional

Belinda was exceptional; friendly, knowledgable and super helpful
I used to own a retail business - I’d have her running the place

September 29, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi James, We're so pleased to hear about your positive experience and that Belinda was so friendly, knowledgeable, and helpful. It's wonderful to know they made such a great impression. - Sean

Rated 5 out of 5 stars

Fantastic service

Simon has been fantastic, from the very first design meeting. He has taking into consideration my budget to create a beautiful yet affordable kitchen. Going above and beyond to make the journey as smooth as possible for me. Communication has been amazing, he is always available and quick to respond to any queries. Which has been so helpful for the fitter and kept things moving. Thank you Simon! 😊

September 16, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi Jadie, We are so pleased to hear about your fantastic experience! It's wonderful that Simon took your budget into consideration to create a beautiful yet affordable kitchen, going above and beyond to make the journey smooth. We are delighted that the communication was amazing and always available. - Sean

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and polite staff
I was served by Belinda, she was really professional and friendly.

September 10, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi Mazin, Thank you for taking the time to share your review with us. We're really pleased to hear that Belinda provided professional and friendly service during your visit. - FC

Rated 5 out of 5 stars

Great experience getting a bathroom consultation…

Great experience getting a consultation and quote for a bathroom thanks to Simon at Wickes in Ealing branch. Friendly, and really helpful advice and kept costs to a minimum.

September 9, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

We're so pleased to hear about your positive experience and that Simon provided such helpful assistance with your bathroom consultation and quote. It's wonderful that they kept costs to a minimum! -JG

Rated 5 out of 5 stars

Such helpful staff

Several times recently I've been into Wickes in South Ealing and need to ask for help or advice. The staff have been great. Really helpful. It's a pleasure to go there.

September 3, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

We're so pleased to hear about your positive experiences and that our team has been helpful and a pleasure to interact with. Thank you for sharing your kind feedback. -AK

Rated 5 out of 5 stars

Started using Wickes a few years ago…

Started using Wickes a few years ago after stopping buying from B&Q, and I can honestly say Wickes are so much better.
The prices are much more reasonable, and most of the staff here are always really friendly and helpful. The customer service, especially from Belinda and the guys at the counter, is consistently excellent. They’re always polite, respectful and happy to help.
Really pleased I made the switch to Wickes and would definitely recommend them.

September 4, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi, DB. Thank you for your fantastic feedback and for choosing Wickes over the years. We're delighted to hear you've found our prices competitive and our team consistently friendly and helpful. Belinda and the counter team will be especially pleased to receive your kind comments. We truly appreciate your recommendation and look forward to helping you with your future projects. - Scott H

Rated 5 out of 5 stars

By far the best new Kitchen option available.

Great care was taken with the design of my new kitchen. Maryam was the only person quoting, who realised that there are no right angles in my flat and her design was tailored accordingly. She ensured I had all the very best options and that I qualified for all the best available discounts. She also met with my fitter, to ensure things went seamlessly and they did. All in all a truly excellent service and a stunning kitchen.

June 6, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi Piers, Thank you for your wonderful review! We are so pleased to hear that great care was taken with the design of your new kitchen. It's fantastic that your designer Maryam realized the unique aspects of your flat and tailored the design accordingly, ensuring you had the best options and discounts. We're delighted that the meeting with your fitter led to a seamless experience and a stunning kitchen. - Sean

Rated 5 out of 5 stars

Well laid out store and signage.

Well laid out store and signage.
Belinda on the till was polite and very helpful to customers.

September 2, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Hi Garry, Many thanks for your review about our store in Ealing, especially the customer service you got from our colleague Belinda. We appreciate your review and your business.

Rated 5 out of 5 stars

Belinda was very kind.

September 2, 2026
Unprompted review
Wickes - Ealing logo

Reply from Wickes - Ealing

Thank you for sharing your positive feedback, Alex. We are so pleased to hear that you had such a kind experience with Belinda. - Andrew

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look