Wickes - Gloucester Reviews 87

Briliant service from Wickes Gloucester. Made our Kitchen transformation so easy. From the initial measure up and design with Atul and the final build with Shaun, the whole process was easy and very well managed. Great customer service from Wickes customer service team and the delivery teams as well. The whole service provided made what can be a daunting process so easy. A pleasure to have Wickes do the work for us.

Use Wickes quite often. Eileen is always there to help out. Very polite and courteous as are all the other staff.

Staff on the till offered good advise, allowing me to get the right product for the job.
Not up selling, ultimately saving me money.

we’ve used Wickes for sometime now. Always had good service here we went to the checkout and met Eileen as she was very helpful very polite and very courteous signed us up to the discount system and was very pleased with their service credit to Wickes.

Man at the till was very helpful and quick

Gavin on the till was so helpful making sure we had everything we need and even made sure a trolley was delivered to us ready !

Very helpful and friendly staff on the till.

i wasn't sure what i needed to buy but the staff were super helpful, best Wickes ive ever been too.

Amazing service, the team were really helpful with everything I needed

Went to purchase garden fence 6x4 feet advertised for £23, it was marked £23 under the item, on the check out they said it was £30 and the one I wanted was out of stock, this happens often where the space is stocked with another item and they don't change the price ticket, the times I've got to the checkout and found the item is a different price and always higher.

Required some paint that you had in stock but not found on shelf. Conner located it in the warehouse and within minutes found it and brought it out to me . Excellent service

Walked into the store and was greeted by a customer service assistant, Eileen, who enquired to my store needs. On identifying that the product I was after was not available for delivery. Eileen found a suitable alternative item for me, then completed the documentation wich was available for home delivery all without fuss or bother, a very pleasant experience throughout. Well done to Eileen, thank you for your help.

Came in to buy an incinerator bin. Staff very helpful, great service by all and a member of staff also delivered the bin to my car.

We came into store looking for advice and we were helped straight away. The staff were polite and we came away with what we wanted.

Excellent store, always had a superb experience when shopping here. I always use their website to determine what I need in store, and if I can't find it their team are always willing to help! Will shop here again.

Ordered fence panels for delivery for tomorrow. Had a call today to say they no longer had them in stock a wouldn’t be getting any more as they were clearance items. Asked what the alternative is (there is similar/same items still available on their website) but said he wouldn’t be able to send these and presumably I would have to pay the extra for them. Have had to cancel the order and the project for the weekend is now not going to happen. Seeing as this isn’t my error I feel let down by Wickes and the lacking customer service here.

Great service and customer skills from Eileen.
She told me about the trade card and was happy to set an account up for me. Greeted me with a smile which on a rainy day goes a long way. Thank you Eileen.

Atul was very professional and clearly knowledgeable about Wicks products. he produced a very helpful 3d image of our project. We are unsure which direction to go but this was a helpful experience.

Atul Patel served as our Planner for the new kitchen project, demonstrating remarkable efficiency in understanding and designing our requirements while remaining flexible to accommodate our specific needs. His expertise and guidance were invaluable throughout the process. Whenever we had questions following our initial consultation, he promptly addressed them via phone or email. During the installation phase, he handled challenges, such as adjusting the kitchen plan to incorporate non-standard fittings, with professionalism and timeliness. In summary, I wholeheartedly recommend Wickes Kitchens and our Planner, Atul Patel.