Wickes - Gloucester Reviews 

120
•
TrustScore 4.5 out of 5

4.7

Woodrow Way, Gloucester Gloucestershire, GL2 5DX, GB

•

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Rated 5 out of 5 stars

Atul was brilliant 😊 to work with, very knowledgeable, supportive and friendly. Really pleased with our kitchen design and can’t wait to get the new kitchen installed!

Company replied

Rated 5 out of 5 stars

I visited the Gloucester branch today to choose some paint. I was pleasantly surprised by the knowledge of a young girl called Nicola or Nicole? She spent time with me choosing colours and advisin... See more

Company replied

Rated 4 out of 5 stars

We recently purchased a Kitchen from Wickes at Gloucester. We dealt with Elliot Packham, the local Wickes kitchen advisor. Elliott was really helpful when we were choosing our design and colour. We... See more

Company replied

Rated 5 out of 5 stars

I came into Wickes to buy some tiles as I am doing some renovation work to my Property the lady I met her name was Eileen She was very helpful very knowledgeable of products and even helped me budget... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Gloucester

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Woodrow Way, Gloucester, Gloucestershire, GL2 5DX, United Kingdom

  • +441452307330

4.7

Excellent

TrustScore 4.5 out of 5

120 reviews

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4.7

All reviews

(120)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Atul was brilliant 😊 to work with

Atul was brilliant 😊 to work with, very knowledgeable, supportive and friendly. Really pleased with our kitchen design and can’t wait to get the new kitchen installed!

October 17, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Thank you so much for sharing your fantastic review. We are delighted to hear that you had such a wonderful experience with Atul planning your new kitchen and that you received such friendly, knowledgeable, and supportive guidance throughout the design process. It is exciting to know how pleased you are with the final plans, and we hope you thoroughly enjoy your new space once it is fully installed. -AK

Rated 5 out of 5 stars

I visited the store today to choose paint …

I visited the Gloucester branch today to choose some paint. I was pleasantly surprised by the knowledge of a young girl called Nicola or Nicole?
She spent time with me choosing colours and advising me.
And genuinely seemed to be enjoying helping me choose?
What a pleasure she was, an asset to the store.

October 7, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi KAE, We are so pleased to hear about your wonderful experience at our Gloucester branch. It is fantastic to know that Nicole took the time to offer such knowledgeable advice and made choosing your colours such an enjoyable process. We truly appreciate you taking the time to share your kind feedback with us. - Sean

Rated 5 out of 5 stars

Thank you Jack and team

Thank you Jack and team - you were the best!

October 3, 2026
Unprompted review
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Reply from Wickes - Gloucester

Thank you for your wonderful review! We are so pleased to hear that you experienced such great service from Jack and the team. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Atul has been brilliant in helping us…

Atul has been brilliant in helping us choose our dream kitchen. He guided us through each stage and supported us when we needed him. Thank you Atul. We highlight recommend him and Wickes.

September 29, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Rob, We're so pleased to hear about your fantastic experience! It's wonderful that Atul was brilliant in helping you choose your dream kitchen and guided you through each stage. We truly appreciate your kind feedback and recommendation. - Sean

Rated 5 out of 5 stars

I came into Wickes to buy some tiles as…

I came into Wickes to buy some tiles as I am doing some renovation work to my Property the lady I met her name was Eileen She was very helpful very knowledgeable of products and even helped me budget my project better thank you very much for all your help.
Riccardo

September 16, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hello Riccardo, We're so pleased to hear about your positive experience and that Eileen provided such helpful and knowledgeable service. It's wonderful that they were able to assist you with your project and even help with budgeting. We truly appreciate your kind words. -JG

Rated 5 out of 5 stars

Many thanks to Jack who went above and…

Many thanks to Jack who went above and beyond to heip me with my paint choices

September 25, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Mike, Thank you for your wonderful five-star review! We're so happy to hear that Jack provided exceptional assistance with your paint choices. We truly appreciate your kind words. - Sean

Rated 5 out of 5 stars

Many thanks to Jarek

Many thanks to Jarek, they has been very helpful and accommodating when helping me design a new kitchen. I can't wait to see the final result :)

August 18, 2026
Unprompted review
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Reply from Wickes - Gloucester

We're so pleased to hear about your positive experience and that Jarek was very helpful and accommodating when assisting you with your new kitchen design. We hope you love the final result! -AK

Rated 5 out of 5 stars

Very helpful

Not going to give you a whole list, the only thing is important are the people being helpful and Eileen was that, that's all that's needed to be said.

September 21, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Prospero Figliola. We are so pleased to hear that Eileen was helpful during your visit. It's wonderful to know that her assistance made a positive impact. - Andrew

Rated 5 out of 5 stars

Great experience as always and lovely…

Great experience as always and lovely customer service by Eileen. 5* x

September 21, 2026
Unprompted review
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Reply from Wickes - Gloucester

Thank you for your wonderful five-star review, Leo! We are so pleased to hear that you had such a great experience and received lovely customer service from Eileen. - Andrew

Rated 5 out of 5 stars

Really nice Wickes store

Really nice Wickes store - always looks tidy and well stocked.

Wayne was very friendly & Tessa was very helpful.

August 2, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi, We're so pleased to hear that you found our store tidy and well-stocked. It's wonderful to know that our team members were friendly and helpful during your visit. - FC

Rated 5 out of 5 stars

The staff here are always so friendly…

The staff here are always so friendly and helpful. I always have what I need available and if I don’t, they are quick to make the stock available for me.

September 18, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Gary, We're so pleased to hear that our team is always friendly and helpful. It's wonderful to know that you consistently find what you need and that we're quick to assist when stock isn't immediately available. Thank you for your kind feedback! - FC

Rated 2 out of 5 stars

Poor customer service

The member of staff on the till ignored my presence as they were keying into their phone.

September 16, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Cheryll, We appreciate you bringing this to our attention. We are addressing this with our team to ensure better service for future. - Sean

Rated 5 out of 5 stars

Wayne was really helpful when selecting…

Wayne was really helpful when selecting a shower, good service I n general front all the staff here

September 3, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Mark, Thank you for your fantastic review! We're so pleased to hear that Wayne provided helpful service and made a positive impression during your visit. - Sean

Rated 5 out of 5 stars

I can’t recommend Jarek at Wickes…

I can’t recommend Jarek at Wickes highly enough. He supported us throughout our bathroom project and made what could have been a very stressful process feel easy and manageable. He was incredibly helpful, knowledgeable and patient, always taking the time to listen, explain everything clearly and make sure we were happy with every decision.

His professionalism and attention to detail really stood out, and his support took so much of the stress out of the whole experience. We’re absolutely delighted with our bathroom and so grateful to Jarek for all his help.

Thank you, Jarek — outstanding service!

August 22, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Martin, We are delighted to see your recommendation about our design consultant Jarek in our Gloucester store. Its good to know about the level of care and detail that went into your bathroom plan. We hope you will enjoy your new bathroom for many years to come furthermore we appreciate your review and your business.

Rated 5 out of 5 stars

We are assisted by Connor from Woodrow…

We are assisted by Connor from Woodrow road Gloucester store who helped us choose the correct size external door, helped with the handles and lock. He loaded it into the trolley and put it in my car after I paid for it. It was too heavy for me and he was brilliant. Thank you

August 29, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

We are so pleased to hear that Connor provided such excellent assistance during your visit. It's wonderful that they helped you choose the correct door and even loaded it into your car. We appreciate your kind words. -AK

Rated 4 out of 5 stars

Dan manager

I had spoken to Dan, manager regarding an issue with an item i bought, he offered a refund, which I greatfully accepted, when I got to wickes, another colleague said with all due respect are you sure your plumber didn't fit it wrong..in my head I wanted to say 2 words, I was highly insulted by his comment as the builder/plumber/carpenter who has worked hard to obtain all certification, is actually my Brother!
Dan however, was really helpful, it seems to be a common fault, he apologised for any inconvenience, very amenable and understanding, was a pleasure to deal with Dan. Thank you Dan

August 26, 2026
Unprompted review
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Reply from Wickes - Gloucester

We're so pleased to hear about your positive experience with Dan. It's wonderful to know that they were helpful and understanding. We truly appreciate your feedback and are sorry to hear about the less positive interaction. -AK

Rated 5 out of 5 stars

I was served by lovely Eileen who was…

I was served by lovely Eileen who was very helpful and patient and explained me how to redeem my vouchers.

August 24, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi, Seemab. Thank you for taking the time to share your review with us. We're really pleased to see that, Eileen was helpful and patient during your visit. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Very professional approach

Very professional approach, while other companies based their projects on the one floor plan, which I bring to them, Jarek Gorewicz (Wicks Gloucester) invested his time to come over our house and check the old kitchen by himself. To not base only on the paper plan, but see the light and space.
We did lots of different projects and his was the best + comparing the quality to price I think is the top 1 in the UK.
Highly recommended!

June 6, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi Jesika,

We are so pleased to hear about your exceptional experience with your kitchen design. It's wonderful that Jarek took the time to visit your home and consider the light and space. We're delighted you found the quality and price to be top-tier and highly recommend us! -Ellysse

Rated 5 out of 5 stars

I visited the store today with my mum…

I visited the store today with my mum to look for some bathroom tiles. I came across a member of staff called Imran who was extremely helpful very polite went above and beyond in his role for what I was looking for nothing was too much trouble. My shopping experience today was extremely good. We need more people like this in our shops delivering a good service thank you Imran it was a pleasure.

August 20, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

We're so pleased to hear about your positive experience at our store! It's wonderful that Imran was extremely helpful and went above and beyond for you. We truly appreciate your kind words about the excellent service you received. -AK

Rated 5 out of 5 stars

Happy customer

Got what I wanted very easy staff member that served me could not be more helpful offered to take what I bought to my car for me could not ask for any better service thank you Kenzie

August 18, 2026
Unprompted review
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Reply from Wickes - Gloucester

We're so pleased to hear you had such a positive experience and that Kenzie provided such helpful service, even assisting you with your purchases to your car, Paul. It's wonderful to know you received excellent support! - AB

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