I have been a Wickes customer for over 40 years. I have been pleased most of the times at Handsworth branch. The staff are helpful and knowledgeable. I was served by Kim, Tracey and Bal, a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The stock level is ok but there needs to be more replenishment more often. Staff could be a little bit more helpful.
Company replied
I have been a loyal Wickes customer for the last 20 years and have visited many of their stores across London. However, the Handsworth West branch stands out as the absolute best for customer service.... See more
Company replied
Got all items I wanted. Staff were very helpful. Tracey was wonderful. She guided me through all the steps of downloading Wickes app and setting up my account. She also guided me where the specific pr... See more
Company replied
Company details
About Wickes - Handsworth
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
122 Holyhead Road, Handsworth, West Midlands, B21 0LL, United Kingdom
- +441215154252
4.9
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience, staff were great help choosing paint colours. Thank you Bal for taking the time to guide us through the right choices.
August 18, 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for sharing your positive experience with us. We're delighted to hear that our staff provided great help in choosing paint colours and that you felt well-guided through your choices. -AK
Reply from Wickes - Handsworth
Hi Ondrej,
Thank you for taking the time to share your experience with us. We appreciate your kind words! -Ellysse
Excellect customer service
Excellect customer service. Very friendly and helpful!
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Shantina,
Thank you for your wonderful five-star review! We are so pleased to hear that you experienced excellent customer service and found our team to be friendly and helpful. -Ellysse
Great service
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Gagan, we really appreciate your feedback, and we are glad that you have had a pleasant experience shopping with us! - FC
Great staff quick service good stock…
Great staff quick service good stock availability
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your wonderful review! We are so pleased to hear that you experienced great service, found our team efficient, and appreciated our stock availability. -AK
It's my local store i always buy from…
It's my local store i always buy from this stores excellent customer service and always helpful.stock available al the time
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Huy, We're so pleased to hear that you consistently have such a positive experience at your local store. It's wonderful to know that our team provides excellent customer service and is always helpful, and that you always find what you need. - FC
lovely service both servers were…
lovely service both servers were brilliant. thank you!
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi There,
Thank you for your wonderful review! We are so pleased to hear that you experienced lovely service and found both servers to be brilliant. We truly appreciate your kind feedback. -Ellysse
Every time I give to Handsworth store I…
Every time I give to Handsworth store I get excellent advice and service,friendly staff Always helpful
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Amar, We're so pleased to hear that you consistently receive excellent advice and service from our friendly and helpful staff. Thank you for your kind feedback! - FC
Reply from Wickes - Handsworth
Hello Gopi, Thank you for taking the time to leave us a review. We're pleased to hear that you were happy with the service you received. -JG
chris help me to find the plumbing bits…
chris help me to find the plumbing bits i need for my project.very helpful and excellent experience
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Narinder,
We're delighted to hear that Chris provided such helpful service and made your experience excellent while finding the plumbing parts you needed for your project. Thank you for sharing your positive feedback! -Ellysse
Reply from Wickes - Handsworth
Hello Ravinder, Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our service and team to be helpful during your visit. -JG
Quick service and friendly staff nice…
Quick service and friendly staff nice experience
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your wonderful review! We are so pleased to hear that you experienced quick service and found our staff to be friendly. We truly appreciate your kind feedback. -AK
Reply from Wickes - Handsworth
Hi Ramandeep, Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our team to be friendly and that you received nice service during your visit. - FC
Very helpful great staff very…
Very helpful great staff very understanding when I had to bring materials back due to awkward customer got refund straight away would recommend
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Andrew,
We're so pleased to hear that our staff were very helpful and understanding. It's wonderful to know you had such a positive experience and received a prompt refund. -Ellysse
Went to Handsworth to tile…
Went to Handsworth to tile adhesive,easy to find and variety.good customer service
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your review. We're delighted that you found what you were looking for and enjoyed our range and customer service. We appreciate your feedback and look forward to your next visit. -AK
Went to Wickes to buy kitchen units…
Went to Wickes to buy kitchen units staff was very helpful and pointed me in the right direction as showed me different styles to choose from which we found very helpful, brilliant Customer Service.Handsworth.
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hello Oli, We're so pleased to hear about your fantastic experience! It's wonderful that our team was very helpful and showed you different styles, providing brilliant customer service. -JG
Excellent customer service by bal at…
Excellent customer service by bal at the checkout always very good
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Mintu,
It's wonderful to hear that you consistently receive excellent customer service from Bal at the checkout. We truly appreciate your kind feedback. -Ellysse
Good store and range good service…
Good store and range good service excellent
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Gurpal, We are so glad to hear you had an excellent experience with our service and appreciate your kind words about our store and range. - Sean
Best service,always happy to help and…
Best service,always happy to help and good quality products.vansh help me with heavy lifting
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Tega, Thank you for your wonderful review! We are so pleased to hear that you received great service and found our products to be of good quality. We appreciate your kind feedback! - Sean
Good Branch.
The stock level is ok but there needs to be more replenishment more often. Staff could be a little bit more helpful.
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
We appreciate your feedback regarding stock levels and staff assistance. We are actively working to improve replenishment frequency and enhance our team's helpfulness. -AK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.