I have been a Wickes customer for over 40 years. I have been pleased most of the times at Handsworth branch. The staff are helpful and knowledgeable. I was served by Kim, Tracey and Bal, a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The stock level is ok but there needs to be more replenishment more often. Staff could be a little bit more helpful.
Company replied
I have been a loyal Wickes customer for the last 20 years and have visited many of their stores across London. However, the Handsworth West branch stands out as the absolute best for customer service.... See more
Company replied
Got all items I wanted. Staff were very helpful. Tracey was wonderful. She guided me through all the steps of downloading Wickes app and setting up my account. She also guided me where the specific pr... See more
Company replied
Company details
About Wickes - Handsworth
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
122 Holyhead Road, Handsworth, West Midlands, B21 0LL, United Kingdom
- +441215154252
4.9
Excellent
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service and helpful staff
Brilliant service and helpful staff
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Avinash, Many thanks for your five-star review about our Handsworth store. We are pleased that you found our staff to be helpful and friendly. We appreciate your business.
Excellent customer service
Excellent customer service. Very very helpful
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Thank you for your wonderful five-star review! We are so pleased to hear that you experienced excellent customer service and found our team to be very helpful. We truly appreciate your kind feedback. - FC
Reply from Wickes - Handsworth
Thank you for taking the time to leave your review, we are glad you received excellent service. -AK
Been to handswoth wickes to buy sime…
Been to handswoth wickes to buy sime sheets,very helpful and knowable staff work out how many sheets i needed and offered delivery.i am happy with bal service.
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Jaswant,
We're delighted to hear about your positive experience and that our team was helpful and knowledgeable in assisting you with your purchase and delivery. It's wonderful to know you were happy with the service. -Ellysse
Handsworth store alway helpful staff…
Handsworth store alway helpful staff and stick available
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Gurbhej. Thank you for taking the time to share your review with us. We're happy to see that you found our staff to be helpful and are pleased with the stock availability. Thank you again for your kind feedback. - Scott H
Very good service & price friendly staff
Very good service & price friendly staff
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hello Singh, Thank you for your wonderful review! We are so pleased to hear that you experienced very good service and found our staff to be friendly and our prices to be great. We truly appreciate your kind feedback. -JG
The staff where a great help today at…
The staff where a great help today at wickes handsworth
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Thank you for your wonderful five-star review, Qadeer! We are so pleased to hear that our team members at Wickes Handsworth were a great help today. - Andrew
Great service in a busy store
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Ajeetpal,
We're so glad to hear that you received great service, even during a busy time. Thank you for sharing your positive experience with us! -Ellysse
Brilliant service easy to return no…
Brilliant service easy to return no issues
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Surinder, Thank you for your wonderful five-star review! We are so pleased to hear that you found our service brilliant and that your return was easy with no issues. - Sean
Very good service
Very good service. And always serve with smile and good advice
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Mr Singh, Thank you for telling us about good service you have had at our Handsworth store. We appreciate your review and your business.
Staff is excellent and service is…
Staff is excellent and service is excellent
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Devinder, We are so pleased to hear about your positive experience with us. It's wonderful to know that we could contribute to brightening and refreshing the fencing around your garden. We truly appreciate your kind words. - FC
Good customer service and quality…
Good customer service and quality product
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Gurvinder, Thank you for your review we are pleased that you had a good experience at our Handsworth store. We appreciate your business.
excelletnt service and product…
excelletnt service and product avalibility
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Sonu, Great to know that you have great customer service and product availability at our Handsworth store. We appreciate your review and your business.
Staff at this branch are very helpful…
Staff at this branch are very helpful always will find a solution for you to get the job done.
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi Mr Panaser,
Thank you for taking the time to share your review with us. We're really pleased to hear that our team is always helpful and finds solutions to get the job done. We appreciate your kind feedback! -Ellysse
I came into the Wickes store today in…
I came into the Wickes store today in Handsworth to buy some paint and bal was a great help to find the exact paint I needed, great service!
September 4, 2026
Unprompted review
Reply from Wickes - Handsworth
We're delighted to hear about your positive experience at our Handsworth store! It's wonderful that Bal was such a great help in finding the exact paint you needed. We appreciate your kind words about the service! -AK
Fantastic help from staff
Bal was great! She helped a lot with choosing colours for the bedroom and gave us some great tips.
August 19, 2026
Unprompted review
Reply from Wickes - Handsworth
We're so glad to hear that Bal was a great help with choosing colours and provided excellent tips for your bedroom. Thank you for sharing your positive experience! -AK
Came to get advice for my kitchen and…
Came to get advice for my kitchen and spoke to bal, very helpful and great expertise
September 2, 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear that you received such helpful advice and great expertise from Bal around your kitchen, Abby. Thank you for sharing your positive feedback! - Andrew
amazing experience
I came in on the 1st of the month and was met by bal. I had a really good experience with her in the kitchen department at Wickes. She was helpful and very knowledgeable, making the whole process easy and straightforward.
September 1, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, R Singh. Thank you for taking the time to share your review with us. We're really happy to see that your design consultant, Bal provided a great design experience, making the process straight forward. Thank you again for your kind feedback. - Scott H
Customer service was nice and helpful I…
Customer service was nice and helpful I was very happy with the service brilliant staff, very friendly
September 2, 2026
Unprompted review
Reply from Wickes - Handsworth
Hi, Rajwinder. Thank you for taking the time to share your review with us. We're delighted to see that you found our staff to be friendly and helpful during your visit. Thank you again for your kind feedback. - Scott H
Great customer service
Went to get a price for a kitchen and was served by Bal who was very warm and helpful and contacted Perry Barr store to help me look at showroom kitchens and advised on finances. Very happy with the service
September 3, 2026
Unprompted review
Reply from Wickes - Handsworth
We're so pleased to hear about your positive experience! It's wonderful that Bal was warm and helpful, assisting with showroom kitchens and financial advice. We're delighted you're happy with the service. -AK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.