Wickes - Hanworth Reviews 

Went to grab paint and panelling for a room i’m designing, it was my first time so i had no clue what i was doing. However liam and ty from Haworth were excellent help. helped me get exactly what i wanted with a smile on their face. they’re customers service skills were amazing and you can tell they were more than happy to assist me. Will definitely be finding them next time i have a project!

Great experience with my C&C order today was quick and ready to in 5 minutes, thank you Hanworth store.

Great service in store especially Liam on the tills. Thanks guys

Great experience at Wickes today. I came in early in the morning to avoid the busy bank holiday weekend rush. Unfortunately, the store was still very busy. However, the manager on shift, Yasin, handled my click and collect in a very smooth and efficient manner. Despite previous hardships at another Wickes branch, my attitude towards the brand has been changed for the better thanks to Yasin's professionalism. I will make sure to come back here whenever i am in need of supplies in the future.

Nick the shop worker was very informative and willing to help me with my questions

I rarely have to visit Wickes as a non-DIY-er and found the experience really friendly and helpful. I bought what I needed and was pleased that it wasn’t at all stressful. The staff were the reason - Liam, that is.

Click & collect order, ready waiting on a trolley, in and out in 3 minutes

Ordered online and was ready to pick up 10 minutes later! Great service, would recommend.

Nick was super helpful

What a great service by the young lad Liam. He was very courteous which you don’t see very often these days.

Liam was very helpful with our DIY paint needs!

Liam was quite spot on the helping side !

Staff are very helpful. Recently had both hips replaced so was not in a position to be lifting heavy items. I needed 4 bags of sharp sand and one bag of cement so asked at the till for some assitance. Spoke to a guy named Callum who told me he’s incapable of lifting sand as it’s too heavy for him. He did call for someone to help and Henry came over. He put the bags onto a trolley and took it out to my car for me. Henry is a great asset for your store.

Excellent service from the Hanworth team today. Despite being busy, Alex was very helpful and carried all my wood for me.

I found the young man called Andy most helpful. And when we couldn’t find the product he found something else that was suitable for us. A credit to your company.

Having never done any structural house renovation before, in some ways we didn't know what to expect and how best to approach it. From the initial meeting with Leigh we knew we were going to be looked after well! Leigh came to our flat and assessed the bathroom as we discussed initial thoughts and plans. He was very honest in lettings us know upfront what a realistic cost was looking at, which quickly helped us realise we working with an honest, experienced and genuine guy. Leigh pulled together our design in a few days, reflecting our intentions well through pictures of inspiration we shared.

In terms of the installation Kosta and the team were incredible! These guys went above and beyond. Not only protecting our flat floor but also the the two flights of staircases right out to the car parks with plastic film (even replacing and vacuuming half way through the installation). The team were friendly and considerate throughout ensuring they were conscious of working around the early hours to prevent disturbance to our neighbours. Key decisions were discussed to check we were happy with tile patterns, positioning of sanitaryware etc. The team even (without us asking) repainted and made good the adjacent walls, ceiling and door. We felt very comfortable with them our flat, giving them the key and letting the crack on!

Overall 10/10 super happy and definitely will be working with Leigh, Kosta and the team on our next project!

Six years ago I went to Wickes for a new kitchen. My family used them and said they were excellent. They were! It all worked out so well. The designer was Leigh Joyce and the fitters Konrad and Arthur. All totally excellent. I very recently ( May 2026) needed a new bathroom with a walk- In shower. I could hardly believe my luck in finding the same team available. Leigh Joyce designed what I needed (and wanted) and contacted Konrad and Arthur for me. They are superb craftsmen. Their work is first class and they are problem solvers. They were also very kind and considerate. You won't do better than engaging them! My bathroom is very practical and it looks beautiful and I am very pleased with it.
I have to be honest. There were difficulties sometimes with parts being delivered. Or not delivered as the case may be. Specialist parts suppliers were a problem. (e.g.Bristan). Probably a modern feature but very frustrating and caused delays. Leigh and Konrad and Arthur went off to other sources to personally collect and deliver essential items. With a major refit there is obviously a great deal of waste to be removed. Wickes engaged Hippo to do this. Their first visit to collect was a disaster. They collected waste, left a trail of rubble and put the lift in this block out of service. They were booked to return to complete the collection from my garage. They did not turn up when booked but eventually did many days later and they did a very good job leaving the place clean and tidy. Because of their delays I was unable to use my garage for approx. ten days. A major problem for me.
I tell it like it is! But my lasting impression is that Wickes, Leigh, Konrad and Arthur and the Customer Care Team got the project through and were very nice to deal with and I have a very nice bathroom.

We made an appointment with Miaran Dil at the Apex Retail Park, Hanworth store for Monday 25th May 2026. We took along a scale plan of our kitchen with all measurements, some photos and our own ideas. Miaran said our plan was a good one, but that he could usefully tweak it He then spent around 30 minutes inputting all the information into your system. When he tried to save the plan the system crashed and he lost all the work he’d just done,

Miaran said he couldn’t immediately re-input it because he had another customer appointment, but that he’d do it later that day and email the design to us. 3 days later we’re still waiting, with no contact except for the request to write this review of the appointment! Not impressed!

I want to say how fantastic one of your employees, Ty, was when I was in the store earlier this week. He was so helpful and charming - a real asset to your brand. Thanks Ty!

Visited and very busy low staffed wicks today in Hanworth .
I was really struggling with carrying some gravel bags .
A young gentleman staff member passed me on his way to lunch . He noticed I was struggling and offered help me with kindness and care . I am extremely grateful and impressed with the care given to.