Wickes - Harlow Reviews 

119
•
TrustScore 4.5 out of 5

4.6

Howard Way, Princes Gate Retail Park, CM20 2SU Harlow, England, GB

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Rated 5 out of 5 stars

Dawn always makes my Wickes experience amazing! Helping me to find exactly what I need. She never fails to ask how my latest project is going.

Company replied

Rated 5 out of 5 stars

Thank you Dawn you are an angel.. You looked after me when I came to change some wrongly made purchases by my builder, you have understood me and exchange those items with a gift card with no fuss... See more

Company replied

Rated 5 out of 5 stars

It’s not often these days that you have a great shopping experience especially when dealing with store staff. However there is always an exception to the rule and this was with a member of staff at Wi... See more

Company replied

Rated 1 out of 5 stars

Tried to return guttering pipes, clips joins, bends well over £100 worth of stuff, was over my 30 days as was waiting for builders to come back. Refused to let me return even though these are core ite... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Harlow

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Howard Way, Princes Gate Retail Park, CM20 2SU, Harlow, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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4.6

All reviews

(119)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Dawn who works at the Harlow branch has…


Dawn, who works at the Harlow branch has the most fantastic customer service! On paying for our goods, she displayed such helpfulness and her bubbly personality kept us entertained to the point where we did not want to leave the store! An absolute credit to your company!!!
SAR electrical

October 31, 2026
Unprompted review
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Reply from Wickes - Harlow

Thank you for your wonderful review! We're delighted to hear that Dawn provided such fantastic service. We'll be sure to pass on your kind words! -AK

Rated 5 out of 5 stars

Dawn always makes my Wickes experience…

Dawn always makes my Wickes experience amazing! Helping me to find exactly what I need. She never fails to ask how my latest project is going.

October 26, 2026
Unprompted review
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Reply from Wickes - Harlow

Hello Kev, We're so pleased to hear about your wonderful experiences and that our team member is always helpful in finding what you need for your projects. Thank you for sharing your lovely feedback! - FC

Rated 5 out of 5 stars

Amazing employee's always there to help…

Amazing employee's always there to help you especially Emma S. Thank you for your support.All the 👌

October 23, 2026
Unprompted review
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Reply from Wickes - Harlow

Thank you for your kind words! We're delighted to hear our team was able to help, especially Emma S. We'll be sure to pass on your feedback. We look forward to seeing you again soon! -AK

Rated 5 out of 5 stars

Dawn was so helpful with finding items…

Dawn was so helpful with finding items I didn’t know the name of and spent some time helping with the app which I hadn’t set up properly, she really went the extra mile to assist which I was so appreciative

October 19, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi KP,

We are so pleased to hear about your fantastic experience! It is wonderful that Dawn went the extra mile to assist you with finding your items and setting up the app. We truly appreciate your kind feedback. -Ellysse

Rated 5 out of 5 stars

Went in for dulux paint bespoke…

Went in for dulux paint bespoke colour. Joe helped me with mixing the colour for me straight away. Very efficient , polite and helpful.
Thank you Joe. Good job!

October 6, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi, Stephen. Thank you for taking the time to share your review with us. We're really pleased to see that Joe was helpful, polite and friendly during your visit to purchase paint. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Customer service from Dawn is spot on!

Very happy with the service we always get off of Dawn, always makes a fuss of my daughter, especially when it comes to giving her all my money lol! Great person to deal with when it comes down to customer service, helped me create an account and in future saving some money.

September 29, 2026
Unprompted review
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Reply from Wickes - Harlow

We're so pleased to hear about your fantastic experience! It's wonderful that Dawn was so helpful and friendly, making your visit pleasant and assisting with your account. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Thank you Dawn you are an angel..

Thank you Dawn you are an angel..
You looked after me when I came to change some wrongly made purchases by my builder, you have understood me and exchange those items with a gift card with no fuss.
And furthermore you have phoned the Wickes in Hertford and checked the stock of theirs arranged with them now ex displayed laminated flooring products for me which I’ve collected from there with ease.
You made my whole shopping experience at Wicks so good.
You are an asset to Wicks at Harlow.

September 25, 2026
Unprompted review
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Reply from Wickes - Harlow

Hello Mehmet, We are absolutely thrilled to hear about your fantastic experience! It's wonderful that Dawn provided such outstanding service, understood your needs, and handled your exchanges with ease. We're especially delighted that they went the extra mile to arrange the flooring for you. -JG

Rated 5 out of 5 stars

I was served today by Ruby she was most…

I was served today by Ruby she was most helpful with my needs pointing out where the items that I needed & most polite in her manner
It was a pleasure to be served by this young lady
I wish all shop staff was like this

September 24, 2026
Unprompted review
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Reply from Wickes - Harlow

We're so pleased to hear about your fantastic experience! It's wonderful that Ruby was so helpful and polite, making your visit a pleasure. We appreciate your kind feedback. -AK

Rated 5 out of 5 stars

The staff at the Harlow branch are…

The staff at the Harlow branch are always Very helpful and always able to try and help if they can Normally we always see dawn at the front desk and is always happy and helpful and says. Hello, to my little daughter. She loves her.

September 22, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi Lee,

We're pleased to hear about your positive experience at our Harlow branch. It's wonderful that our team is always helpful and that your daughter enjoys seeing Dawn. We truly appreciate your kind feedback. -Ellysse

Rated 5 out of 5 stars

Very good items at Wickes

Very good items at Wickes, always very happy specially Dawn from wickes in Harlow is always very helpful

September 22, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi Oleg, We're so pleased to hear that you're always happy with our items and that Dawn in Harlow was so helpful. We truly appreciate your kind words! - Sean

Rated 5 out of 5 stars

As a trade customer im in wickes Harlow…

As a trade customer im in wickes Harlow most days. Dawn is a highlight of my morning materials shop, always polite , happy, helpful and loves to fuss my dog. Always good stock levels and easy to find what I need.

September 19, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi Stuart, We're so pleased to hear about your positive experiences at our Harlow store! It's wonderful that Dawn consistently provides such friendly and helpful service, making your morning visits a highlight. We appreciate your kind feedback. - FC

Rated 5 out of 5 stars

Dawn

Writing this review to say thank you to Dawn for always being so helpful, very kind lady

September 14, 2026
Unprompted review
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Reply from Wickes - Harlow

We're so pleased to hear that Dawn provided such helpful and kind service. We truly appreciate your wonderful feedback. -AK

Rated 5 out of 5 stars

Came down this week and was served by a…

Came down this week and was served by a lady called Dawn. Could not of been better service, went out of her way to help me find what I was looking for :)

September 9, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi Willow, We're so happy to hear that Dawn provided you with such excellent service and went above and beyond to assist you. We appreciate your kind words! - FC

Rated 5 out of 5 stars

This morning I visited Wikes Harlow for…

This morning I visited Wikes Harlow for some building materials around 7:15 . I was as in rush and I completely forgot where I left my mobile phone. I begin to looking for it and was already panicking. A member of the staff Kim give it to me. She find it somwere in the shop. I am so please of the honesty of this lady. She is brilliant.... I visit this branch often and find out that Kim is one of the most friendly and professional members from Wikes Thank you once again for your help guys. Vincent Bankov

September 10, 2026
Unprompted review
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Reply from Wickes - Harlow

We are so pleased to hear about your positive experience at our store. It's wonderful that Kim was able to assist you in finding your phone. We truly appreciate your kind words and are delighted to know you find our staff friendly and professional. -AK

Rated 5 out of 5 stars

Went into Harlow store early and to be…

Went into Harlow store early and to be greeted with a load and cheerful good morning was uplifting so many thanks to Kim and made my morning a smiley morning thankyou

September 5, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi Mr Kevin Dix,

We're so pleased to hear that your morning was made brighter by Kim's cheerful greeting at the Harlow store. It's wonderful to know that it brought a smile to your face. -Ellysse

Rated 5 out of 5 stars

Pleasurable shopping experience.

It’s not often these days that you have a great shopping experience especially when dealing with store staff. However there is always an exception to the rule and this was with a member of staff at Wickes in Harlow and a staff member called Dawn. Dawn was not only pleasant to talk to she was also knowledgeable and able to guide us through some difficult purchases. A very nice lady who made our buying experience a pleasure.

September 7, 2026
Unprompted review
Wickes - Harlow logo

Reply from Wickes - Harlow

We are so pleased to hear about your positive shopping experience! It's wonderful that Dawn was pleasant, knowledgeable, and guided you through your purchases, making your buying experience a pleasure. - Andrew

Rated 5 out of 5 stars

Choosing Paint

Visited the Harlow branch to buy some paint.
I was served by Richard.
He helped me choose the exact colour and type of paint i required for my living room.
I found him to be very knowledgable and helpfull.
I will return to this branch again in the future when i start other projects

September 6, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi Kay, Thank you for your review! We're so pleased to hear that a Richard was able to provide such helpful and knowledgeable service during your visit, making your shopping experience a positive one. We look forward to welcoming you back for future projects. - FC

Rated 5 out of 5 stars

Well done Dawn so thoughtful

Well done Dawn so thoughtful, helpful and kind they are lucky to have you thanks again

September 4, 2026
Unprompted review
Wickes - Harlow logo

Reply from Wickes - Harlow

Hi Kevin, Thank you for your wonderful review! We are so pleased to hear that Dawn was thoughtful, helpful, and kind. We truly appreciate your kind words. - Sean

Rated 5 out of 5 stars

Went into Wickes Harlow and needed help…

Went into Wickes Harlow and needed help one young boy on shop floor looked at me like a alien when I asked him for wood paint which I thought was basic. Anyway went to tills spoke to a lovely lady Emma H she showed me and had alot of knowledge about what I needed very helpful when I was stressed and was going to just leave store she made me feel at ease and a brilliant member of staff she will be my go to in future visits.

September 2, 2026
Unprompted review
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Reply from Wickes - Harlow

Hi Deana, Thank you for your review about your visit to our Harlow store. We are pleased that you found the products you required with the help of our colleague Emma. We appreciate your review and your business.

Rated 5 out of 5 stars

Carol was very polite always is great…

Carol was very polite always is great experience

September 2, 2026
Unprompted review
Wickes - Harlow logo

Reply from Wickes - Harlow

Thank you for your wonderful five-star review, John! We are so pleased to hear that you had a great experience and found Carol to be very polite. We truly appreciate your kind feedback. - Andrew

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