Wickes - High Wycombe Reviews 

93
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TrustScore 4.5 out of 5

4.5

Ryemead Way, Wycombe Retail Park, High Wycombe Hertfordshire, HP11 1FY, GB

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Rated 5 out of 5 stars

Yet another faultless delivery from Wickes. Ordered some wooden sleepers on Sunday evening and they were delivered by 9am Monday morning, less than 12 hours later! The driver could not have been more... See more

Company replied

Rated 1 out of 5 stars

We purchased our new bathroom from Wickes Wycombe store. We dealt with a designer named Dimu, who was very helpful until things went wrong. The start date was a week late and deliveries were unpredi... See more

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Rated 5 out of 5 stars

We wanted to look at a new Kitchen and Bathroom for our apartment - We worked with Wade McCleary at the High Wycombe Branch. He was very professional and attentive and produced just what we were looki... See more

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Rated 5 out of 5 stars

I recently worked with Dimu Liyana at Wickes, High Wycombe for a kitchen design, and I cannot recommend her highly enough. I’ll be the first to admit that I am not an easy person to please; I have a... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - High Wycombe

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Ryemead Way, Wycombe Retail Park, High Wycombe, Hertfordshire, HP11 1FY, United Kingdom

  • +441494435400

4.5

Excellent

TrustScore 4.5 out of 5

93 reviews

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4.5

All reviews

(93)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sarah is amazing and very talented at…

Sarah is amazing and very talented at her job.
She transformed a currently small kitchen to a beautiful new kitchen with lots of cupboards and brilliant work top space.

I had a very low hopes for this small room to be transformed to this practical and beautiful space to enjoy cooking and baking.

Sarah is amazing well done
Thank you very much
Katerina karnatsou.

February 11, 2026
Unprompted review
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Reply from Wickes - High Wycombe

We appreciate you taking the time to share your feedback. We are happy to hear that you are pleased with your new kitchen and the design process with Sarah. Thank you again for your kind words, and we hope you enjoy your new kitchen for many years to come! -AK

Rated 1 out of 5 stars

First impressions count

First impressions count.

First thing Wade said to me, was oh your early. In a very condescending tone. (10 mins)

Then went from bad to worse, with out discussing a budget he proceeded to tell me 3 times what I was looking at was expensive....!!

Wade was totally dismissive of all my requirements.

We basically sat in silence whilst he designed what he wanted.

I do not feel Wade would have spoken to a Man in the manner he spoke to me

February 8, 2026
Unprompted review
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Reply from Wickes - High Wycombe

Hi Michelle,

We appreciate you taking the time to share your experience. We're sorry to hear that the initial interaction and consultation did not meet your expectations. We'll address your concerns to improve our service. -Ellysse

Rated 5 out of 5 stars

Excellent service from Wickes.

We were delighted with the service we received from Wickes from when we placed the order with Dimu at the showroom, to the finished kitchen. She came up with a very good design which suited us well.
The fitters, Robert and Mirek could not have been better. They dealt skillfully with unexpected plumbing issues, they were thorough, considerate, and altogether excellent.
We would recommend Wickes to anyone considering a new kichen.

February 4, 2026
Unprompted review
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Reply from Wickes - High Wycombe

Hi Michael, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Dimu, Robert and Mirek all provided quality customer service! -SM

Rated 5 out of 5 stars

Great service and a great kitchen

Great service and a great kitchen - Dimu from High Wycombe was very helpful and made the process super simple. It’s my third kitchen and bathroom from here and I wouldn’t go anywhere else.

August 2, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hi AJ, Thank you for sharing your feedback! It is wonderful to hear that Dimu was able to help you design your dream kitchen and support you throughout the process. -SM

Rated 5 out of 5 stars

New kitchen

We are very happy with our kitchen from Wickes. Dimu designed an amazing kitchen for us that suits our cottage perfectly. Her attention to detail and innovative ideas have given us a kitchen that is practical and stylish and adds a real wow to our home! The rounded edges and corners are a particularly good feature of the design as are the internal drawers in our tall cupboards. A big thank you to Dimu.

June 5, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hi, Emma. Thank you for taking the time to share your review with us. We are really happy to see that your design consultant, Dimu, provided a great design service. We are also pleased to see that she had a great attention to detail and innovative ideas for your new kitchen. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Big thank you to Nina @High Wycombe…

Big thank you to Nina @High Wycombe store for her professionalism and a 5-star customer service.

Thank you,

December 23, 2025
Unprompted review
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Reply from Wickes - High Wycombe

We're happy to hear that you had a positive experience! We appreciate your kind words regarding the service you received from Nina. Thank you for your feedback. -AK

Rated 5 out of 5 stars

Very good service from helpful Nina at…

Very good service from helpful Nina at High Wycombe branch who found me some much needed floor glue. She was notably polite and helpful.

December 31, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hi Miss T M.

We're happy to hear that you received such great service at our High Wycombe branch. We appreciate you mentioning how helpful and polite our team member was!- PP

Rated 5 out of 5 stars

Five star superstar

I wanted to take the time to single out for the highest praise, Nina, the staff member on the counter. She was instantly cheerful, helpful and efficient. Despite a large queue having formed she dealt with everyone quickly and courteously. Some people greeted her like old friends! She’s obviously and popular member of staff. I hope that Wickes management recognise what an asset Nina is. I went three times in one day and she was bright, cheerful and super efficient each time. Thanks Nina. Five stars.

December 30, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hi Julian, we appreciate you taking the time to share your experience. We're happy to hear that you were impressed with the staff member on the counter who was cheerful, helpful, and efficient. It's great to know she made such a positive impact on your visits. -LG

Rated 5 out of 5 stars

Nina helped me so much

Nina helped me so much. As a women coming into wickes I was unsure exactly what I needed and where to find it. Nina helped me the whole time and was refreshing to see a female friendly face! Thankyou!

December 28, 2025
Unprompted review
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Reply from Wickes - High Wycombe

We're happy to hear that you had such a positive experience! It's great to know that Nina was so helpful and made you feel comfortable in our store. Thank you for your feedback! -AK

Rated 5 out of 5 stars

Thank you to Sarah

Thank you to Sarah at High Wycombe who designed our kitchen. Very pleased with the results.

July 30, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hey Pat, thank you for your five-star review, and I'm glad you enjoyed the kitchen design experience from Sarah in our High Wycombe store, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Sarah Malek the sales persOn was just…

Sarah Malek the sales persOn was just extremely helpful with measuring, planning and designing my kitchen on a budget!

October 7, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sarah in our store and that they provided you with useful advice. -AH

Rated 2 out of 5 stars

I ordered my Bathroom with Wickes

I ordered my Bathroom with Wickes, the plans were not great in respect couldn't see colour very well, that was not to much of issue. I was not allocated a installers for about 12 weeks from paying in full after i chased them, then when installers turned up at my house 4mnths after ordering nothing had arrived ( we thought installers brought it) so they chased no work started really for couple of days as nothing to do. Wickes fast tracked it and most arrived within 2 days, the rest a week. The toilet cistern was wrong size and they had to go get another which was also wrong size so had to wait days for new one. we had no shower, toilet or sink for three weeks and then toilet was fitted end fourth week. A door was delivered for cupboard wrong colour and out of the goodness of there heart we got that free, the new door arrive few weeks later which my husband fitted. on the installer arriving he said shower screen looks to small. I said that size designer put in i just chose the screen i liked, so he fitted it and when we had shower floor got soaked and on speaking to wickes i got told i chose that one, but as a good will they will give us bigger one, we are awaiting decision on if we have to pay installation, i would say that this is a design fault if she thought bigger then say no i think a bigger one would be better, it came in 4 sizes we had smallest and was told didnt come in different size after looking myself found it came in 4 sizes, this whole process has been stressful, husband works shift i work full time. I have a football crazy 12-year-old old so trying to shower for 4 weeks at other places was not fun. We went to service stations, and my daughter who her and her husband work shift and they have 2 children never again and I would not recommend it to anyone. my installer was amazing, considering they had to reschedule work, they didn't have everything they needed.
apart from screen, i do love my bathroom, colour everything , its just a shame the service spoilt the experience.
I have put in a complaint

September 1, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hi Jo, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order and the delays you have had to go through. This is not the level of service we try to deliver here at Wickes. We've asked for information on Trustpilot so we can look into it further. - AH

Rated 5 out of 5 stars

Had good experience with wicks High…

Had good experience with wicks High Wycombe
Nina was really helpful

September 25, 2025
Unprompted review
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Reply from Wickes - High Wycombe

We're glad you had a good experience at High Wycombe. Great to hear Nina was really helpful during your visit.
- PP

Rated 5 out of 5 stars

New kitchen

From our first instore visit on the 12th June Dimu was a great help with the planning of our new kitchen. Dimu also made a home visit to check on the kitchen measurements and size of units that we had requested. Everything went as planned. All in all a very good experience and we are really happy with the end results.

June 12, 2025
Unprompted review
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Reply from Wickes - High Wycombe

We appreciate you sharing your feedback. We're happy to hear that Dimu provided great assistance with your kitchen planning and home visit, and that you are pleased with the results.
- PP

Rated 5 out of 5 stars

Great level of service

We had a great experience with Dimu, when she helped us with a bathroom, kitchen and utility room quote. She was friendly, very patient and knowledgeable.

August 28, 2025
Unprompted review
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Reply from Wickes - High Wycombe

We appreciate you sharing your feedback. We're happy to hear that you had a positive experience and that Dimu was so helpful, patient, and knowledgeable during your project. -AK

Rated 5 out of 5 stars

Always a great experience especially…

Always a great experience especially yesterday at the High Wycombe store Nina was exceptional in her customer service

September 11, 2025
Unprompted review
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Reply from Wickes - High Wycombe

We're happy to hear that you had a great experience. We appreciate your positive feedback regarding the exceptional customer service you received from Nina. -AK

Rated 5 out of 5 stars

Awwwesome Customer Service !!!

Was given Awwwesome Customer Service by Jason, everytime i visit hes smilling and greeting me the best way possible... A++++

September 11, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Thank you for taking the time to share your experience with us. It's great news that you are always satisfied with the customer service provided by Jason- PP.

Rated 5 out of 5 stars

Excellent Service

Popped into Wickes to meet their Community Champion Xocoa McGee who was incredibly happy to see us. Xocoa fully explained Wickes' community programme, and provided us with everything that we needed to work on our community allotment.
Xocoa is a credit to the company and obviously really enjoys her work! Can't recommend her enough.

September 3, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hi Carl, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Xocoa in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Nina was great

Nina was great, really helpful, appreciate the service

September 8, 2025
Unprompted review
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Reply from Wickes - High Wycombe

Hi, Howard. Thank you for taking the time to leave your review with us. I'm really pleased to see that, Nina, was helpful and provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

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