I had a really positive experience at Wickes Luton, thanks in particular to Emily, one of the shopping assistants. She was attentive, friendly and incredibly efficient. She took the time to understa... See more
Company replied
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I ordered click and collect, and asked a member of staff where to collect and he told me to wait in the check out queue. I then waited in the queue and when it became my turn, I said I am there to c... See more
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Fantastic customer service received from Arzoo at the Luton branch. Very friendly & helpful, and helped us set up a trade account. A credit to the team!
Company replied
Went to the Luton branch last week trying to sort out paint mixes and we came across some complications with the colour and type of paint. We had help from a young women called Abi and she was extreme... See more
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Company details
About Wickes - Luton
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Gipsy Lane, Luton, Bedfordshire, LU1 3JH, United Kingdom
- +441582448040
4.8
Excellent
107 reviews
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Great Customer Service
Got lost first time in Wicks. Nathan was very kind and helped me find what I was looking for !
July 1, 2026
Unprompted review
Reply from Wickes - Luton
Hi Enrikas, We're glad Nathan could assist you in finding what you needed. We appreciate your kind words! - Sean
Nathan was an amazing asset to the…
Nathan was an amazing asset to the company! He helped with a delivery a few days ago and lifted all the heavy stuff I couldn’t! Such a polite and caring young man!
July 3, 2026
Unprompted review
Reply from Wickes - Luton
We are so pleased to hear that Nathan was an amazing asset and provided such polite and caring service, helping with the heavy lifting. We appreciate your kind words! - AB
Placed an order for some timber and…
Placed an order for some timber and decking and the staff member Brett was good as gold assisting me and organising the delivery. Very helpful.
July 6, 2026
Unprompted review
Reply from Wickes - Luton
Hi Andy, we're so pleased to hear Brett provided such great assistance with your timber and decking order and organised the delivery so well. Thank you for your kind feedback! -LR
Delivery driver was very helpful.
Delivery just one day after ordering. Arrived at a good time and delivery driver AJ was so friendly and helpful. Will definitely use again.
July 8, 2026
Unprompted review
Reply from Wickes - Luton
Hi Mrs Booth, Many thanks for your review regarding our delivery service and in particular our driver AJ. We appreciate your kind words and your business.
A big thank you to Laura Rusu who…
A big thank you to Laura Rusu who delivered excellent customer service.
July 4, 2026
Unprompted review
Reply from Wickes - Luton
Hi there, thank you for taking the time to leave a review. We really appreciate the kind words. -LR
AJ the Legend
Counter tops arrived it excellent condition. AJ was was super helpful and friendly. Great experience!
July 6, 2026
Unprompted review
Reply from Wickes - Luton
Hi Biswas,
We're so happy to hear that your countertops arrived in excellent condition and that AJ was super helpful and friendly. Thank you for sharing your great experience! -Ellysse
I found every time what I need on good…
I found every time what I need on good prices, and the staff is always very helpful, yesterday I was back with some leftover materials and Laura helped me with the process quickly
July 4, 2026
Unprompted review
Reply from Wickes - Luton
Hi, Thank you for taking the time to share your review with us. We're glad to see that you're able to find the items you needed and are pleased with the prices. We're also happy to see that Laura was able to help you with your returns. Thank you again for your kind feedback. - Scott H
Excellent service 👍,
July 4, 2026
Unprompted review
Reply from Wickes - Luton
Hi, Thank you for taking the time to share your review with us. We're really pleased to see you found the service provided to be excellent. Thank you again for your kind feedback. - Scott H
Excellent delivery driver
Excellent delivery driver , had him a few times very good !
July 4, 2026
Unprompted review
Reply from Wickes - Luton
Hi, Thank you for taking the time to share your review with us. We're really happy to see your pleased with the delivery service provided. Thank you again for your kind feedback. - Scott H
Delivery driver AJ very kind and help…
Delivery driver AJ very kind and help full, delivered on time and in good condition
July 4, 2026
Unprompted review
Reply from Wickes - Luton
Hi, Jaswinder. Thank you for taking the time to share your experience with us. We're really pleased to see that your order arrived on time and in good condition and that the driver AJ was kind and helpful. Thank you again for your valuable feedback. - Scott H
Thanks Emily
Emily was really helpful in the paint mixing and the checkout. She helped my dad and I get all the stuff we needed
July 4, 2026
Unprompted review
Reply from Wickes - Luton
Hi, Nicholas. Thank you for taking the time to share your review with us. We're really pleased to see that Emily was able to help mix the paint you required, providing excellent customer service. Thank you again for your valuable feedback. - Scott H
The delivery guy JJ arrived within the…
The delivery guy JJ arrived within the time provided. He was a very very nice gentleman. He kindly unloaded my delivery into my back garden as i had asked him to. Extremely pleasant and a pleasure to have a chat with. Excellent service
July 3, 2026
Unprompted review
Reply from Wickes - Luton
Hi, Sumaira. Thank you for taking the time to share your review with us. We're really happy to see that you're pleased with the delivery service you received. Thank you again for your kind feedback. - Scott H
Nathan from the Luton store offered…
Nathan from the Luton store offered amazing customer service and helped me with everything I needed, top notch staff member
July 3, 2026
Unprompted review
Reply from Wickes - Luton
Hi Adam, we're so pleased to hear that Nathan at our Luton store provided such amazing customer service and helped you with everything you needed. We appreciate your kind words! -LR
Laura Brett
Laura Brett, the manager at the Luton Gypsy lame store was so patient and attentive. She was very kind and supportive throughout our time in the store and even when we were unsure of the quantity to get she was able to assist. Thank you again!
July 1, 2026
Unprompted review
Reply from Wickes - Luton
Hi Rachel, We are so pleased to hear that Laura Brett provided such patient and attentive service. It's wonderful to know she was kind and supportive, and able to assist you with your needs. Thank you for your wonderful feedback! - Sean
The delivery driver named Ajay is very…
The delivery driver named Ajay is very good and helpful he is on time with my order and puts my order where I want them, he is very friendly and good for a laugh
July 3, 2026
Unprompted review
Reply from Wickes - Luton
Hi Leslie, thank you for your five-star review! We're so pleased to hear that your delivery driver provided such excellent and friendly service, ensuring your order arrived on time and was placed exactly where you wanted it. We appreciate your kind words! -LG
Good shop, very helpful staff
The sales assistant Abi was a great help to myself and my wife when we visited the Luton store after spending a fair bit of money she helped us out with making sure we had all the items we needed and that all the items we did have were properly packaged. Well stocked branch of Wickes, with very helpful staff. Recommended if you are in the area and need some DIY supplies.
July 2, 2026
Unprompted review
Reply from Wickes - Luton
Hi Jamie, we're so pleased to hear about your fantastic experience at our Luton store! It's wonderful that Abi such great assistance with your purchases. We truly appreciate your kind feedback. -LR
Fence paint purchase
Emily was very helpful helping me to make a purchase using the blue light card.
July 2, 2026
Unprompted review
Reply from Wickes - Luton
Hi James, thanks for your wonderful review! We're so pleased to hear that Emily provided such helpful service with your purchase. We really appreciate the kind words! -LR
product was easy to order delivered in…
product was easy to order delivered in time scale given.
The driver was polite and helpful. He saw I was struggling bringing in my dustbins and helped me.
June 4, 2026
Unprompted review
Reply from Wickes - Luton
Hi Terry, we're so glad to hear your order arrived on time and that our driver provided such helpful service. Thank you for your kind feedback! -LR
Amazing service
Sebastiano made our bathroom journey so easy, 1 week on from our home visit he has designed and completed on all the requirements. We can't wait to see it installed, thank you.
May 31, 2026
Unprompted review
Reply from Wickes - Luton
Hi Megan, we're so pleased to hear your bathroom journey was easy and that all requirements were met. We appreciate your kind words. -LR
been to Wickes in Luton today to make…
been to Wickes in Luton today to make an order to delivery. Laura took my order, she is helpful and professional.
Would highly recommend.
May 29, 2026
Unprompted review
Reply from Wickes - Luton
Hi, Lin. Thank you for taking the time to share your review with us. We're really pleased to see that, Laura, was helpful and professional during your visit to make an order for delivery. Thank you again for your kind feedback. - Scott H
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