Wickes - Norwich Reviews 

Our design consultant, Kathy, gave us a first class service. She was always helpful, easy to contact, didn’t read from a script, and her experience was second to none.
Our fitter, Steve, always answered our queries and got back to us in good time. He always offered us suggestions when he encountered problems and was reliable. We never had to chase him, he had a positive attitude and wanted to do an excellent job.

We contacted Wickes online on Monday 9/09 about an issue with our toilet as it has been flushing for extended periods and not stopping (upwards of an hour). Our bathroom is still under warranty so we got in touch with them to hopefully get this fixed. There was no answer as of Thursday so we called to try and get some further assistance, as our toilet is still out of commission. We were advised that the way we had contacted them was the only way we could get a response and a note was added to chase this up urgently. Over 24 hours later and our initial query hasn't even been acknowledged. This is a shocking level of customer care and they're very happy to take your money on installation, but less happy to resolve an issue in line with their own policies. We would appreciate somewhere this can be escalated as the timeframes for assistance appear non-existent and no one seems willing to take ownership of this issue.

UPDATE-we got a response about 10 minutes after I posted this review (probably conveys that their online contacts aren't the best way to get a response) and after an email exchange, including us sending photos and videos that our toilet is now flushing non stop, including constantly overnight. Initially we were told this would urgently be looked into on Monday morning, however this has now been amended to end of Tuesday at the latest. Given we have the constant sound of a toilet flushing, which is also wasting a huge amount of water, this is still a disappointing experience and we are now looking at a probable 4/5 days of inconvenience before this is even close to resolved. If anything, we've given more information outlining the severity of the problem and this has downgraded it in Wickes' eyes.

20th September- update. We're still no further forward in getting this issue resolved, despite it being a week since this review was posted. We had some contact at the start of the week, that was largely suggesting that we remove the covered unit ourselves, which we declined as we didn't want to do so and for it to then impact our warranty down the line. Since Wednesday there has been no further contact, so we're looking at another weekend without the toilet functioning and still seemingly no interest from Wickes about giving a timeframe for when someone will be able to come out and fix this problem as they seem unwilling to arrange this, despite the bathroom clearly being under warranty and in line with their own policies. Very disappointing all in all so far, as this saga seems sure to continue with no end in sight.

I was helped in store by 2 young ladies very helpful in sorting out some stuff I needed. The young lady on the checkout was also very helpful in sorting out my order nothing was too much trouble.

Even less impressed than before!!!
So, Scott H - thank you for advising me you were upset by my experience - not half as much as me I can tell you !
Today, your utterly useless company has sent me ANOTHER box, approx 6ft x 2ft, which apparently will contain the small piece of plastic about 3 INCHES long that is required to get my pull-out larder unit installed.
Well, if it ever was in there it ain't now, because once again that huge box was damaged and the delivery driver really couldn't have been less interested if he tried.
I now have TWO large boxes that are no damn use to me at all, just cluttering up my house, which is already cluttered with store cupboard items that should have been put into the larder unit, but can't yet as it hasn't been installed thanks to the idiotic responses from your company in sorting out a small bit of plastic!
Dear God, what will it take to get this resolved ????
I'm not storing your junk, you can come and get it yourselves, its absolutely no use to me, nor the poor fitter who is also ripping his hair out in total frustration. I've chucked these 2 boxes in the garden, and if they're not removed in a week they will get taken by the council bin collection team.
I am so, so sick of this stupidity.

Lois at the Wickes Norwich branch has been so helpful planning both a new bathroom and kitchen. Brilliant customer experience. Thank you Lois!
Diana & Hamish Robertson

From the first time we went into the Norwich branch of Wickes to look at options for our new kitchen we were impressed by the friendliness, helpfulness and knowledge of all of their staff. Stuart G, our designer, came out to measure our existing kitchen and provided valuable insights into what was sensible and possible. Throughout the design he seemed to have understood exactly what we wanted. Matt A, our senior fitter, worked a solid full week in demolishing our old kitchen and superbly fitting the new one. His attention to detail was phenomenal. The other members of his team, electricians, plumbers, plasterers and tilers were all extremely professional and cheerful with it and delivered an exemplary product. Our neighbours were equally impressed by the team's tidiness. We are so happy with the result.

Lauren Baston was most helpful when we visited Wickes to have our bathroom refurbished. She was helpful, knowledgeable and guided us to the various things we might like and want. However, when we re measured the bathroom we realised that the double shower would be too wide to fit our requirements and therefore we had to cancel our next appointment. I would recommend Lauren and would ask for her should we need any other service.

After reading reviews bout wickes we thought let's give them ago.
So went to shop in Norwich came to my house measured up were there for about an hour lovely.
So we were told once all measured come to shop week later yesterday to see it online virtual was really looking forward to it.
Get to shop 2pm appointment no one there, see man sitting behind desk very nice & said we there for appointment to see our virtual bathroom on line he said who with so I told him & the lady wasn't there.
On another job apprantly I'll get her to call you absolutely nothing in appointment book. So go home couple hours later I get a call.
I'm so sorry totally forgot & not even done design.
Would I like to reschedule what a joke .poor bloody service to forget after you been in my house for an hour.
I don't think so fuming.
Now got look else where don't mind but was the whole thing tiles floor new shower the lot & forgets.
Obviously don't want my money

From the start of the process with Ady, the kitchen designer to the fitter Keith. The whole experience with Wickes at Norwich has been superb. So pleased with the quality and design layout of our new kitchen. From delivery and fitting communication has been excellent with very friendly and knowledgeable people - will highly recommend.

We ordered a kitchen in May but needed a couple of extra units to cover up some pipe work discovered upon removing the old kitchen. We were served by Emily Gladhill-Walker. Not exactly sure what would work best Emily took the time to show us lots of different options and then loaded them on the CAD system to show us the finished result. We enjoyed our interaction with Emily who is thoroughly professional and passionate. A real credit to Wickes.