Wickes - Preston Reviews 134

Will served us. Helped us all the way. Good customer service and a gentleman. Always the same service he and others in Preston gives. Like going there a lot.

Wickes Preston store staff were fantastic and couldn't have been more polite and helpful but let down by a poor delivery company (XDP) and customer service team (still waiting on 2 emails from them with delivery slots and outcomes from failed deliveries)
I arranged for a £1000 delivery for 24th April. The delivery slot was for between 7am and 7pm. The driver turned up at 9.30pm and said he was unable to deliver the items as it was a flat and needed 2 people. I pointed out that there were two people. The XDP staff member said the other person was just there for the ride. I asked him to wait whilst i got someone to help me take them up. on my return the XDP driver had left with my items.
I contacted Wickes customer services in the morning and was told they would be delivered the next working day and they would put a report in. I had to cancel my joiner as he was due to fit them costing me £200. XDP did not deliver on the Monday and again Wickes said they would raise it. Tuesday no delivery and again a cancelled Job costing me another £200.
XDP finally turned up at 2.30pm but did not have my items in there van and assured me they would be delivered within the hour. they didn't arrive. (i later seen an email that stated i had refused to accept the delivery along with a photo taken at 2pm of the front of my apartment. I showed staff at the store a photo i had taken of the driver which was taken at 2.55pm and asked if i had refused delivery at 2pm then why was the driver still at the property at 3pm and why would i inform customer services that day that there was a failed delivery)
I eventually emailed the CEO- david.wood@ wickes and it was only then that things started moving. I was informed that the manager of Wickes Preston branch had said that the store was not to help me resolve this issues due to me purchasing online and not int he store. If she had asked me i would have told her that the order WAS placed in store but despite that surely it is good customer relations for staff to assist customers. When i threatened to cancel the order i was told by customer relations that it would take 20 days to get a refund. eventually the items were returned to the store and another delivery company delivered them to my home nearly 4 weeks later and £400 out of pocket. Wickes offered a £50 voucher which was donated to an elderly neighbour.
What i can't fathom out is there are numerous reviews complaining about the delivery company (delivers from Depot) and how customer services dating back a long long time but these issues are still occurring.

Adam is our kitchen designer and we were following up on the flooring we wanted. He was helpful and efficient. He double checked with our nominated fitter for measurements. Etc arranged delivery date.

We're in the process of having our kitchen renovated.
We've been dealing with Adam, a kitchen designer.
He came to measure our kitchen, listened to what we wanted & was very helpful & professional.
He explained everything in detail including the various units available, different types of work tops, appliance options etc.
We went to the showroom about a week later to see his plan of the kitchen.
We were there well over 2 hours & he explained everything in great detail.
He showed us the range of available integral appliances, worktops, taps, sinks & basically everything you want or need in a kitchen!
He even used a sample door & worktop to help us choose the floor tiles.
He also took time to explain the various payment options.
Nothing was too much trouble for him & we would highly recommend Adam to anyone looking to design a new kitchen.

Adam has been fantastic in helping us design our new kitchen. We have been really impressed by the level of customer service so far. Nothing has been too much trouble - he didn't even complain when we kept him for 2.5 hours trying to decide on a colour combination. I would happily recommend Adam to anyone wanting a new kitchen!

I have never written a review before but feel compelled to praise the service I received from the wonderful Kim Balch, she came to my home and put together a wonderful kitchen mock up, her ideas were spot on, she was very professional and patient in giving me time to decide whether I would proceed with the kitchen.
Nothing was too much trouble for her. I am happy to say I am delighted with my brand new impeccably designed kitchen.
I am also very happy with the quality of the units.
Well done Kim.

Excellent service everything delivered on time

The gentleman that served us went out if his way to check stock, advise us when the required stock would arrive, how to use “click and collect “ as a means to ensure we could reserve it.
Well done

Dreadful customer service today in your Preston branch. We were"served" at the checkout by Willy H. There was no customer service, failed to make eye contact, constantly fidgeting (to such an extent that both I and my partner felt he was on something, did not speak to us to say hello, how much our bill was or anything else. As someone who was previously a manager in retail I found the level of customer service unacceptable and wonder what, if any, training and monitoring you have for this vital part of operating a customer facing retail business?

Excellent service very friendly and supportive staff

Kimberley designed our kitchen and utility room and they are better than we ever imagined.

She added so many thoughtful personal touches to the plans, with incredible attention to detail, that made it truly ours rather than a standard design. She didnt just look at the space and measurements, she really took the time to understand us and thoughtfully incorporated who we are into her designs.

From the very beginning Kimberley was patient, extremely knowledgeable and took the time to explain everything clearly. She showed us real pictures of kitchens she had completed which really helped us visualise ideas and feel confident in our choices.

Her knowledge was outstanding and there was never any pressure, just care and a real desire to give us what we wanted.

Kimberley is a genuinely lovely person who really cared about us and our home.

Carl, Adam and Clayton fitted our kitchen, they were professional, trustworthy and extremely conscientious. We felt completely at ease having them in our home.

Carl repeatedly said he would only do a finish he would be happy to have in his own home and that really shows in the quality of the workmanship and the attention to detail. His suggestions were thoughtful and genuinely improved both the look and the usability of the kitchen.

Nothing was rushed. Nothing was too much trouble and every aspect was completed to an exceptionally high standard. More than fitters, Carl, Adam and Clayton are true craftsmen who take real pride in their work.

We feel so lucky to have had the best designer and fitters, to give us our dream kitchen. They were all exceptional in every way.

What really set them apart is how deeply they care, not just about the kitchen looking beautiful, but about it being practical, functional and right for everyday living.

We could not be happier with the results and would not hesitate to recommend them without hesitation.

i have just had my bathroom bought and fitted by Wickes. I shopped around and ended back up at Wickes again. this place is just the best.
Kimberly my designer is amazing. she will sort every single thing out for you. no problem too big, i also did my kitchen with Kimberly who made it extremely easy and stress free.
all the fitters we had were excellent in all the aspects of the job. i am so so happy with the end results.
both my kitchen and bathroom are very up to date and everyone who comes to visits ask were I got it from and how good the workmanship is.
i cannot say enough over this company. all i would say if you are thinking about any of this for your house please go to Wickes in Preston as it is well worth the trip.

We found from start to finish Reece went above and beyond to help us find the ideal kitchen plan for our utility. Would highly recommend his knowledge of products and professional approach

Recently bought a kitchen from Wickes in Preston ….something I had been putting off for some time because of the anticipated upheaval and hassle.However the whole process went very smoothly thanks to the designer Kim and the installer Ian.Both were superb.The design and the expertise were second to none.Would definitely recommend.

Really great experience buying our 2nd kitchen from Wickes. No pressure, great advice and knowledge from our designer Reece. How it should be !

I lodged a very serious kitchen installation complaint with Wickes in April. Since that time I have recieved shockingly poor customer service. Only when I put a complaint on Trustpilot was my complaint escalated, as previously requested, and I actually received a call from the install team who said they would investigate my complaint by sending someone out to look at the issues - very poor workmanship by their install teams which has led to electrical issues in the kitchen. This was 23rd Spetemebr and I'm still waiting for that call back to arrange the survey.

We recently purchased some kitchen units with the assistance of Kitchen Designer Reece Kershaw. He made the whole process very easy and was both professional and trustworthy. He took the time to answer all our questions and offered honest and practical advice.
I would highly recommend asking for Reece's assistance if anyone is looking for a new kitchen.

We went to Wickes in Preston and ordered our kitchen on our second visit. Neil Wandsworth was our design consultant and he was amazing. He was patient, accurate and so very helpful. The price was to our satisfaction. I would 100% recommend.

Neil Wadsworth was extremely helpful, designing a great kitchen for us. He offered good advice and we trusted his experience completely.
He is a great asset to the company.
Thank you very much Neil for all your help.
Neil and Lesley

They broke my dishwasher when fitting the kitchen but because it was mine they are refusing to replace or repair it so I’ve had to go and pay out of my own pocket for a new one not happy at all.
They blocked my stop clock off so can’t get to it said they would be back and nothing.
My old kitchen still on my front garden waiting to be taken away over a month later.
Damaged around the light switch they moved and left the holes
Scratched the top of my washing machine
Walked all over my carpet without covering it
Other than that the kitchen is ok
I was going to have a bathroom fitted from them but definitely not now