Wickes - Reading Reviews 

Great experience, had the product I wanted in stock, straight to the tills where I was greeted and taken well care of by Lizzy, and home within the space of 15 minutes. Happy customer 😊

My experience has been really good as Olivia made my day helping me find all the items I needed for a project she is asset to the company and deserves recognition

Lozzy in Reading branch Oxford rd was very helpful

My experience at Wickes was excellent thanks to Olivia's help; she is incredibly attentive and ready to assist with quality service, care, and a smile on her face.

I can get stuff at Wickes that I can't get from other local DIY outlets - and often in sensible quantities (ie not having to buy 200 screws if I only want 1), but I do get frustrated with the lack of stock control (stuff out of stock or undiscoverable due to random shelf stacking). Timber cutting would be helpful.

Fairly good experience. Store people are very helpful.

I had a really positive experience at Wickes and was very impressed with the level of customer service. The staff were friendly, approachable and more than happy to help when I needed it.

What really stood out to me was that someone kindly offered to help me with my heavier purchases and carried them out to my car for me. It was such a thoughtful gesture and made things so much easier, especially with some of the heavier items I had bought.

It’s always nice to receive that extra bit of help and feel like the staff genuinely care about their customers. Overall, it was a smooth and enjoyable experience from start to finish, and I would definitely recommend Wickes based on the service I received. Thank you to the team for being so helpful and welcoming!

Really happy with my visit, I came in to pick up a few things for a DIY project at home and wasn’t completely sure what I needed. One of the colleagues was really friendly and helpful and pointed me in the right direction, even helping me find a couple of things I wouldn’t have thought of. Made the whole trip so much easier and stress-free. Great customer service!

Useless morons MESSED up CLICK &COLLECT over 2 days - ordered p5 22mm floorboard from the store at the store as they only stock broken damaged ones- hoping they would get from back - they didn’t - wasted 40 min in shop - then received text order ready but shop was shutting at 3.55pm - went back - it was fake news to fulfil some target - went back Monday evening- the fools had wrong stock ready and the wrong count - could not resolve as still damaged stock on display - got REFUND - wasted time , petrol , and builder fees . WILL NOT CLICK AND COLLECT FROM THESE AMATEURS AGAIN

I bought eighteen bags of sub-base material over two visits to the Reading store and was very pleased with the value for money. On my second visit a number of the bags unfortunately were split and some of the contents ( not much) had spilled out. I was served by Lizzy who made a substantial discount on those bags which I thought was a very good gesture.

On the Wickes Trade Pro app, Who’s smart idea was it to remove choosing the door sizes on the door you want?? Now have to civ through the whole list!! Mading pricing up 6 times longer!! They want sacking IMMEDIATELY!

This is not the first time I shopping at reading Oxford Road Wickes, first the staff always looks bored, I take my Good's to check out and there was palettes on the floor, so my way was blocked one of the guy said sorry you have to find another way to the desk,
Same time they start to dance and sitting top of the good with mobiles. I make my way to the desk and I waiting 10 minutes, there was only 1 person service at the moment I look the other 2 guys and instead to serve me they left the pallets on the floor and walk way, this is was very bad experiences
I don't know if I come back to shopping again, I'm regular costumer,
Byning kitchen and bathroom suit.

Sadly didn't get the lady's name but she couldn't have been more helpful. She went over and above to take our order with a smile!

Turbary Park branch Bournemouth Dorset

I advise you not to shop online with Wickes. Poor customer service and poor delivery service. I ordered 50 LITRES of soil, which is very heavy and due to my mobility unfortunately I’m not able to go into store. The driver refused to deliver to my door so it was left unattended and it was stolen. I’ve Been going back and fourth with Wickes and had to get a crime reference from the police. They then ONLY refunded me the price of the item and not my delivery charge. Which I did not ask for. I needed the soil for my plants clearly which is why I ordered it. The item has now gone up in price so I would have to pay double the amount which I’m extremely annoyed about. I am never shopping here again. I advise anyone not to shop here either

Today we returned to Wickes Ranliegh Road Ipswich with a surplus tin of Dulux emulsion paint with a receipt which was one week over the 30 day return policy we had purchased two tins but only needed one tin we spoke to the manager and told him we would accept a credit note instead of a refund but this was refused. We will not be buying anything else from Wickes in future.

The staff member was extremely knowledgeable and understanding about my requirements of the kitchen. Was punctual on time and left me with a brochure and agreed to meeting time for next week.

Elizabeth was really knowledgeable about plumbing, what would fit and what wouldn't, and what could be done in our bathroom. She answered all our questions and was very professional.

Our experience with Wickes began in February, it is now June, and we’re still having to go through ongoing stress and inconvenience.
1. Incorrect items ordered. No acceptance of responsibility or apology. Asked to pay over £500 to order correct items BEFORE receiving refund for incorrect items.
2. Fire in the bathroom caused by negligence of installers. All of the upstairs of our house needed repairs and decorating, including two bedrooms (one being a baby nursery) and, of course, the bathroom. Myself being 36 weeks pregnant and toddler stay elsewhere for 4 days due to the smoke and ash everywhere. Very short timeframe to find a painter & decorator, carpet cleaners, deep cleaning company. Dry cleaning needed for curtains, bedsheets, clothes etc. and items in the nursery needing to be replaced. All damages were paid for by installers, and promptly, which was gratefully appreciated. Also, compensation received from Wickes (not an easy process) for the negligence, inconvenience and emotional distress.
3. Communication awful at first after the fire. No help or contact from Wickes until over 24 hours after the fire - although phone calls made and emails sent. We were told to go to the Wickes store to speak to the manager the following day, to arrive and find out the manager was at a conference. Requested for the manager to be phoned, and when spoke with her, told she had not experienced this before so didn’t know what to do.
4. Installers complete bathroom, however, the follow issues have occurred since:
-Toilet leaked all over bathroom floor.
-Heated towel rail caused a hole/damage in the bedroom next to the bathroom.
-Socket not added, although paid for and part of the order (fault of the Wickes in store advisor not installers).
-Shower screen fell down to the floor and broke the toilet seat on its way down.
5. Then, receiving an invoice from the installers for over £1400 for ‘specialist work’ / extra work completed, including putting up the LED mirror and socket, as well as pipe work. The bathroom taps now run very slowly, compared to before the bathroom was fitted, and the socket has been poorly fitted, with damage to the paint (also not the socket we requested - fault of in store advisor). When we met with the Wickes in store advisor we were asked if we wanted everything included in the price, to which we said yes, including the installers - rather than finding our own. The bathroom was over £9,000.
6. So, the expectation being that we now give the majority of the compensation money received for the fire to the installers that caused the fire. This matter has not been resolved as yet.
UTTER DISBELIEF.

Appointment booked => various reminders received => client attendance confirmed with consultant no show => message taken by the cashier staff => no contact since… well there are plenty of other service providers out there to choose from.

Really good store. Lots of paint. Some seems to be collecting dust and the store across the road does the Dulux mini roller touch up paint cheaper and seems to have a wider selection of different types of paints and options. The chrome fan I purchased also did not last as long as I would have hoped and lacked up after a year or two. Staff are always really nice and helpful. For doing do-it-yourself jobs it is really good and quite inspiring, some decent value and deals, large range of stock and things you thought you would never need or thought you would need which is good.