Massive thank you to Debbie for helping me sort out the fencing for us! Really helpful information guiding me through it ! Thank you so much exceptional customer service !
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See what reviewers are saying
Would like to commend your sales advisor, her name is Deb. Put herself out to find out a particular item (tiles) which was not straightforward on your system. She has a great sense of humour, and very... See more
Company replied
Helen Lloyd at Stevenage store is wonderful. We went to store just to look at the displays for ideas and pick up a catalogue. That day we left with a home visit and in store follow up booked. Withi... See more
Company replied
Be suspicious of any company which states it cannot be judged on its delivery. Wickes is shocking when it comes to re-scheduling and cancelling deliveries. Half a kitchen has arrived and who kno... See more
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Company details
About Wickes - Stevenage
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Monkswood Way, Stevenage, Hertfordshire, SG1 1XP, United Kingdom
- +441438314477
4.8
Excellent
108 reviews
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Would not recommend or use again for bathrooms
Update 07/07/25 - Never did get a private message from them despite there response, and no one ever reached out.
Now 1 year on one of the panels on the sink has started warping. Really annoyed I used Wickes particularly with how much it cost.
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First issue was a damaged front door by the wickes delivery man attempting to bring a bath in on his own, of which we have since discovered is cracked after fully tiling (Third issue)
Second issue, both basins were damaged, luckily swapped out the next day.
Fourth issue, which is ongoing, is a damaged shower plate.
This list is not exhaustive as we have not even started the downstairs bathroom!
Great design service but completely let down by the poor delivery services (services as they come from numerous different places using various couriers) and QA process they have (or do not have) in place.
Also the attitude of some of there customer services team has been nothing short of appalling.
Would not recommend or use again.
UPDATE 11.07.24 - A day and a half has passed since a) I provided the requested details, and b) a Wickes customer service operative shouted at my wife nearly making her cry (I will be requesting copies of the recorded call) and no contact has been made.
UPDATE 15.07.24 - Still nothing from
wickes and instead of a replacement shower valve plate they have just delivered a new shower screen!
July 10, 2024
Unprompted review
Reply from Wickes - Stevenage
Hey Matthew, thanks for your valuable feedback, and I'm really sorry to hear about your bathroom installation issues. If you can please reply back to the private message I've sent you on trustpilot we can then look into this further! - Dylan
Tony at Stevenage
Had a really good experience today in Wickes Stevenage- big thank you to Tony Crowley who has great knowledge and took the time to explain each part of the process.
I cannot recommend Wickes enough.They are highly professional and very skilled.
I was given plenty of time for the kitchen design sessions and to see what I was looking for being produced on screen in virtual reality was amazing.
June 1, 2024
Unprompted review
Reply from Wickes - Stevenage
Hi, Joe. Thank you for taking the time to share your review. I'm delighted to learn that you had a really good experience in store with your design consultant, Tony. I'm happy to see that Tony took the time to get the design you were looking for and was able to show you this via virtual reality. Thank you again for your kind feedback. - Scott H
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