Purchased some flooring the other day from Wickes Sutton-in-Ashfield,wasn't 100% sure on how much i needed etc. Brendan was extremely helpful without making me feel a plonker for not working out the e... See more
Company replied
Location
Switch location44 Station Road, Sutton In Ashfield Nottinghamshire, NG17 5FH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered and just had fitted a kitchen costing me ten's of thousands, designer made some mistakes and missed items off/some doors sent wrong thathad to be replaced, design was decent and helpful pers... See more
Company replied
Brilliant job thats just been done on our new bathroom, Neil the designer was great very friendly and helpful. Russ and his team that did the work where very good, excellent, very tidy and perfess... See more
Company replied
Late Friday evening dash to Wickes to get bits for a DIY job the next day. I literally ordered and did click and collect half an hour before. Everything was in stock and good value too. Excellent cus... See more
Company replied
Company details
About Wickes - Sutton In Ashfield
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
44 Station Road, Sutton In Ashfield, Nottinghamshire, NG17 5FH, United Kingdom
- +441623517515
4.7
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke was outstanding
Luke was outstanding. He could see that I was struggling, pulled my trolley to checkout and loaded my car for me. I shall certainly be using your branch again
November 2, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Kevin, We are so glad to hear that a member of Luke was able to assist you when you needed it most. It is wonderful to know that their helpful initiative made your visit much easier and that you plan to shop with us again. Thank you so much for sharing this lovely feedback. - Sean
Francesca was very helpful
Francesca was very helpful, polite & professional. Helped us with the items that we wanted to purchase and made the visit worthwhile.
October 30, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
We are absolutely delighted to hear that you had such a wonderful experience during your visit. It is fantastic to know that you received such polite, professional, and helpful assistance to find the exact items you needed and make your trip so worthwhile. Thank you so much for taking the time to share your lovely feedback with us. -JG
Great friendly service & good range of…
Great friendly service & good range of products we found everything we were looking for
October 24, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Kerrie. We are delighted to hear that you experienced friendly service and found our selection of products met all your needs. Thank you so much for sharing your positive feedback with us! - Andrew
Purchased some flooring the other…
Purchased some flooring the other day from Wickes Sutton-in-Ashfield,wasn't 100% sure on how much i needed etc. Brendan was extremely helpful without making me feel a plonker for not working out the exact measurements myself first 🤦🏻♀️. Great place to shop,comfortable,friendly assistance when needed 😊
October 12, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
We are so pleased to hear about your positive experience! It is wonderful that Brendan provided such helpful and friendly assistance with your flooring measurements, making you feel completely comfortable and supported during your visit. We truly appreciate your kind feedback and look forward to welcoming you back. -AK
Brilliant job
Brilliant job thats just been done on our new bathroom, Neil the designer was great very friendly and helpful.
Russ and his team that did the work where very good, excellent, very tidy and perfessional 👍💯.
Would 100 percent recommend wickes
October 17, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
We are so pleased to hear about your fantastic experience with your bathroom transformation! It is wonderful to know that Neil was so friendly and supportive, and that the fitting team delivered such clean, professional, and excellent work throughout the installation. Thank you for sharing your high recommendation and kind feedback with us. -AK
⭐⭐⭐⭐⭐ **Wickes
⭐⭐⭐⭐⭐ **Wickes – Amazing Staff!**
Wickes is honestly like my second home! ❤️ The staff are always absolutely amazing, so friendly, welcoming and helpful. They are especially lovely with my daughter and always make us feel so welcome. Fran is amazing
The new members of staff who have joined this year are wonderful too! Such a lovely team of people who genuinely make every visit a pleasure.
It's not just the store that keeps me coming back, it's the amazing people who work there! Thank you to everyone at Wickes for always being so kind and making us feel at home. You are all fantastic! ❤️
May 15, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
We are so touched to hear how welcoming and warm your visits always are. It is wonderful to know that our team members, both long-standing and new, consistently go above and beyond to make you and your daughter feel right at home. Thank you for sharing such feedback. -AK
Amazing customer service from Jane
I visited the store yesterday and met Jane. Wow, what an amazing member of staff! She guided me through a long and complicated return of many items with the patience of a saint. She never gave up trying to resolve muddled paperwork until all was accounted for and refunded.
Her great customer service extended to advising me about appropriate handles and hinges for the doors I also purchased at the time, and organising their delivery.
Finally, taking my car registration as she realised I had been in the store longer than the permitted parking time. Every store needs a Jane. Thank you so much for looking after me, I really appreciated your support. I couldn't have done it without you.
Chris
October 15, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Mrs Christine Curran, we are thrilled to hear about your fantastic experience and how attentively you were looked after during your visit. It is wonderful that Jane was able to guide you through a complex return with so much patience, offer great advice on your new door hardware, and even help you avoid a potential parking issue. Thank you for sharing such high praise for her exceptional support. -LG
Donated and upgraded our community…
Donated and upgraded our community project request, replied immediately, very very happy. Thanks from IAF and the Kings Trust students. Thanks to Carl the Ops Manager.
October 14, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Jamie,
We are so pleased to hear about your positive experience with your community project. It is wonderful that our team was able to assist quickly and support such a great cause. Thank you very much for taking the time to share your kind feedback with us.- Ellysse
Heidi was really helpful on the day of…
Heidi was really helpful on the day of my visit going the extra mile to find another tap in stock that hadn’t been opened already
October 9, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Sarah, We are happy to hear that Heidi provided such great assistance in locating a brand new item for you. Thank you for taking the time to share your positive experience with us. - Sean
Late Friday evening dash...
Late Friday evening dash to Wickes to get bits for a DIY job the next day.
I literally ordered and did click and collect half an hour before. Everything was in stock and good value too. Excellent customer service from Francesca who went out of her way to help me with other random bits I needed; the different types of met post spikes, sugarsoap uses and garden gate latches!
October 9, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Suzanna. We are so pleased to hear about your great store visit! It is wonderful that your order was ready so quickly and that Francesca went out of her way to offer expert help with your DIY project questions. Thank you very much for taking the time to share your kind feedback with us. - Andrew
Went into shop to purchase several…
Went into shop to purchase several items, and was assisted by Heidi who was extremely helpful in the mixing and paint choices, which were purchased. She’s a credit to the store.
October 2, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Andrea. We are so pleased to hear about your fantastic experience! It is wonderful to know that Heidi provided such knowledgeable guidance with your paint selection and mixing to ensure you got everything you needed. Thank you so much for taking the time to share your kind feedback with us. - Andrew
francesca was very helpful and friendly…
francesca was very helpful and friendly , helpful with setting my husband up with a trade card . thanks for ur help
October 2, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi, Corinna. Thank you for your review. We're delighted to hear that Francesca was so friendly and helpful in getting your husband set up with a Trade Card. Thank you again for your kind feedback. - Scott H
Excellent job
Having had our kitchen from wickes we decided to get some ideas from them for a new bathroom.
The bathroom designer Neil was very helpful and came up with an excellent design, and guided us through the whole process.
The installer Russ and all the other tradesmen involved were very professional and tidy. They have done a top class job.
September 18, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
We are so pleased to hear about your positive experience with your new bathroom design and installation, Jen! It's wonderful that Neil was very helpful and guided you through the whole process. We are delighted that Russ and the other tradesmen involved were very professional and tidy, doing a top-class job. - Andrew
I had to return quite a few items
I had to return quite a few items
Both jayne and francesca were both really helpful in sorting out my refund
October 1, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi, Chris. Thank you for taking the time to share your review with us. We're really pleased to see that both Jayne and Francesca were very helpful when returning your items for a refund. Thank you again for your kind feedback. - Scott H
Had exactly what I wanted in stock and…
Had exactly what I wanted in stock and Francesca was very helpful and polite
September 25, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
We're so pleased to hear that you found exactly what you were looking for and that Francesca provided such helpful and polite service. We truly appreciate your positive feedback. - Andrew
Thank you so much to Steve and…
Thank you so much to Steve and Francesca who were so patient to help me with my membership and purchase today at the store. I got so much trouble with my account at other branches until these two amazing staff helped me sort it everything, very supportive and friendly.
September 24, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
We're so pleased to hear about your fantastic experience! It's wonderful that Steve and Francesca was able to help you sort out your account issues with such patience and support. We truly appreciate your kind feedback. -AK
Fabulous customer service this evening…
Fabulous customer service this evening from Francesca, thank you so much for sorting the issue with my tap, all the staff In Sutton in Ashfield Wickes are amazing, every time I go in nothing too much trouble.
September 24, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Donna, We're so pleased to hear about your fantastic experience! It's wonderful that Francesca was able to sort out the issue with your tap and that nothing is too much trouble. We truly appreciate your kind feedback. - Sean
The staff are great at the Sutton…
The staff are great at the Sutton branch... every store needs a Carl, he's ace.
The web said they had three of the thing we wanted, so we drove there and there were three of the thing we wanted... Carl pointed us straight to the right place.
It's all good.
September 23, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
We're so pleased to hear about your positive experience at our Sutton branch, Bonky! It's wonderful that Carl was so helpful and directed you straight to what you needed. Thank you for your kind feedback. - Andrew
The Wickes Sutton-in-Ashfield store…
The Wickes Sutton-in-Ashfield store gave us great service when we visited to store to collect our community grant donation. The team were extremely helpful and supportive. Thank you for supporting our local school.
September 16, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hi Adam, We are so pleased to hear about your positive experience at our store and that we could support your local school. Thank you for your kind feedback! -LG
Visit to Sutton in Ashfield store…
Visited Sutton in Ashfield store recently for materials for current job. Was served by FRANCESCO who was very polite and Helpful about the products I had purchased. Top Marks to this member of Staff, a real asset to the Company.
September 18, 2026
Unprompted review
Reply from Wickes - Sutton In Ashfield
Hello Dave, We're so pleased to hear about your positive experience with your kitchen design! It's wonderful that our designer did such a good job with the layout and offered practical and suitable materials. We appreciate your kind feedback and recommendation. - FC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.