Wickes - Warrington Reviews 

115
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TrustScore 4 out of 5

4.2

Pinners Brow, Unit B, Pinners Brow Retail Park, Warrington Cheshire, WA2 7XA, GB

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See what reviewers are saying

Rated 1 out of 5 stars

Awful experience. Purchased kitchen in June and still trying to get all the damaged and wrongly delivered items sorted out. Do not buy a wickes kitchen. *update - I am trying to give wickes more... See more

Company replied

Rated 5 out of 5 stars

For what I wanted large Jumbo bags and pallets of materials... Wickes came surprisingly on par with the competition in terms of price. The delivery was FIRST CLASS. Phone call 15 mins ahead of time f... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Shaun M in Warrington! He helped us design our kitchen and choose our cabinets, worktops, appliances and everything else while keeping within our budget. He was extremel... See more

Company replied

Rated 5 out of 5 stars

We had been to other places to look for a new kitchen and were not happy with the service and costs. We then decided to contact Wickes and were put through to Shaun McLoughlin. Shaun has been in... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Warrington

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Pinners Brow, Unit B, Pinners Brow Retail Park, Warrington, Cheshire, WA2 7XA, United Kingdom

  • +441925632263

4.2

Great

TrustScore 4 out of 5

115 reviews

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4.2

All reviews

(115)

14,656 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely awful customer service

Absolutely awful customer service - definitely will not be recommending.
Shaun at Warrington is in the wrong job and within 5 minutes of meeting us had talked us out of getting a kitchen from Wickes and we left.
He wasn’t interested in helping us at all, was totally unprofessional and acted like he didn’t want to be there or want us there!
Wickes is definitely off my list after that fiasco, total waste of time and petrol!

October 22, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi Martine, we appreciate you sharing this experience. We're sorry to learn about the unprofessional service you encountered and that you felt discouraged. I've sent you a request for more information. -LG

Rated 5 out of 5 stars

Dealt with Sophie for my kitchen design…

Dealt with Sophie for my kitchen design and she was brilliant from start to finish. Came out at very short notice to measure the kitchen and had the whole process ordered within a week! Hopefully the rest of the process is as good !

October 16, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi Tom, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sophie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Community project

We applied to be a part of the community funding and within a week I was collecting £100 worth of paint and materials for my school! We can now repaint the classrooms which we wouldn’t have been able to afford otherwise as budgets are so tight! The staff were incredibly friendly throughout and I couldnt be happier with the experience!

October 9, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi Flora, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with our community programme in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Fantastic service from Mark

Fantastic service from Mark. Thank you so much!

October 15, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi Emma, We appreciate you sharing your experience with us. We're so glad to hear you received fantastic service and thank you! -LG

Rated 5 out of 5 stars

Good bathroom design experience

Home and store visit for designing experience was great. Really easy to do sort out everything (in our case redoing a bathroom) - the design consultant Mo was knowledgeable, super helpful and made the whole process painless.

October 11, 2025
Unprompted review
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Reply from Wickes - Warrington

Hey there, thank you for your amazing feedback, and I'm so happy that you enjoyed your bathroom design experience from Mo, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Overall just amazing

Sophie is very welcoming and so friendly. They are very accommodating and whatever you want when designing they will try their best to make it happen! They have a range of designs and lots to suit your style. Overall amazing

October 11, 2025
Unprompted review
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Reply from Wickes - Warrington

We're happy to hear that you felt so welcomed and that our team could bring your design ideas to life! It's great to know our range of styles suited you. Thanks for your amazing feedback!
- PP

Rated 5 out of 5 stars

Fantastic service from the whole team…

Fantastic service from the whole team supporting The Old School Project and Warrington VIP's community projects. Each team we visit Mark, Jessica, Hannah and Victoria are welcoming, helpful and very knowledgeable. 😊

October 9, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi Vicky, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mark, Jessica, Hannah and Victoria in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Professional and Efficient customer service.

Excellent customer service from our design consultant Sophie. She offered us sound advice and supported us every step of the way designing our new bathroom to its completion. Very pleased with the fitters Damien and his men who did an excellent job always polite and helpful and very reliable.

August 18, 2025
Unprompted review
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Reply from Wickes - Warrington

Hey Terence, thank you for your five-star review and I'm glad that Sophie and Damien were both first class throughout your design and installation, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Lovely Lisa at Warrington

Lovely Lisa at Warrington really made me feel welcome and couldn't be more helpful.
I love Wickes.

September 18, 2025
Unprompted review
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Reply from Wickes - Warrington

We're happy to hear that you felt welcome and received helpful assistance from Lisa. We appreciate you sharing your positive experience with us!
- PP

Rated 1 out of 5 stars

Visited the Warrington branch

Visited the Warrington branch, usually have a great experience, However there is one member of staff that is consistently rude. She is maybe polish? I’m in the trade and shop there a few times a week, spending hundreds of pounds. The rest of the staff are lovely - she seriously needs some customer service training!

September 18, 2025
Unprompted review
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Reply from Wickes - Warrington

We appreciate you taking the time to share your experience. We're sorry to hear that one of our team members was not up to the standards we expect. We'll address this to ensure better service.
- PP

Rated 5 out of 5 stars

So pleased we went with Wickes

Sophie our design consultant was there right at the beginning, giving us sound and professional guidance while being respectful and relaxed and friendly, putting us totally at ease. She clearly explained all the designs and costings and worked hard to get us the very best deal so that we saved money too!

August 26, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi Anna, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sophie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great Experience for First Stage

Shaun is a lovely man. Very friendly and helpful. I'm looking forward to my next meeting with him to see his designs.

September 12, 2025
Unprompted review
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Reply from Wickes - Warrington

We're happy to hear that you found Shaun very friendly and helpful! We appreciate your kind words and hopefully won't be too long before you get to see your designs. -AK

Rated 5 out of 5 stars

Brilliant customer services from wicks…

Brilliant customer services from wicks at Warrington. Sophie our design consultant was fantastic . Her advice was second to none . She listened to everything we wanted and pulled out all stops . I love my kitchen and the space that Sophie helped us create. All cabinets and drawers are of high quality and look lovely . Lots of compliments off visitors and family can't believe it's the same place .

July 23, 2025
Unprompted review
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Reply from Wickes - Warrington

We appreciate you taking the time to share your experience. We're happy to hear that Sophie provided fantastic advice and helped you create a kitchen you love. Thank you for your positive feedback regarding the quality of our products. We hope you love your new kitchen for many years to come! -AK

Rated 5 out of 5 stars

Excellent Customer Service

Sophie our Design Consultant was a credit to Wickes. She was very approachable, friendly and helpful - all the way through, from our initial store visit, the home visit and then our planning meeting. Nothing was too much trouble as Sophie made the whole journey an enjoyable experience. She showed us all of the options and was patient whilst we made our decisions. Excellent service - well done, especially in this day and age.

September 4, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sophie in our store and that they provided you with useful advice and help with this project. -AH

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

We called into the Wickes Warrington store to ask for donations towards our Halloween build, and the team couldn’t have been more helpful! They kindly supplied us with spray foam and pipes, which will make a massive difference to our project. We’re truly grateful for their generosity and support — thank you, Wickes Warrington!

See you all at Halloween!!

Haydock Halloween house

August 25, 2025
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Reply from Wickes - Warrington

We're so happy to hear that our team was helpful with your Halloween build! We appreciate you reaching out to us, and we're grateful for your kind words and support. Thank you for your positive feedback. We hope to see you at Halloween! -AK

Rated 5 out of 5 stars

Really helpful and friendly staff

Really helpful and friendly staff. Shaun was excellent helping build our dream kitchen and get it exactly how we wanted it. Thank you very much 🙂

August 20, 2025
Unprompted review
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Reply from Wickes - Warrington

We appreciate you taking the time to leave us such positive feedback! We're so glad to hear that Shaun were helpful in building your dream kitchen. -AK

Rated 5 out of 5 stars

Mo Iqbal was brilliant

Mo Iqbal was brilliant. A decent fella who is up for a laugh and made the process of buying our kitchen very easy. His attention to detail was excellent and his knowledge of the products is second to none.

August 16, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi John, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mo in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchen design from mo in Warrington outstanding

My mum bought a kitchen from mo in the Warrington store he was so nice and friendly, designed the kitchen of her dreams 5 stars 🌟

July 9, 2025
Unprompted review
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Reply from Wickes - Warrington

We're happy to hear that your mum had such a positive experience at our Warrington store! It's great to know the kitchen design met her dreams. Thanks for your 5-star review! -AK

Rated 5 out of 5 stars

Fantastic service from mo in Warrington store

Writing this review on behalf of my mum who was helped by mo and received fantastic service, mo helped her with her bathroom and it's the best design she can't wait for it to be installed .

June 19, 2025
Unprompted review
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Reply from Wickes - Warrington

We appreciate the feedback and are so glad your mum received fantastic service from Mo and a bathroom design she loves. We hope the installation goes well! -AK

Rated 5 out of 5 stars

Mo from warrington

Mo designed my mother's kitchen and she is so happy with it. Finally she can use her kitchen all thanks to Mo. Really friendly and knowledgeable throughout the whole process

July 12, 2025
Unprompted review
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Reply from Wickes - Warrington

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mo in our store and that they provided you with useful advice and help bringing this Kitchen to life. -AH

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