Widerøe Reviews 362

Absolutely unhelpful customer service. Could not add baggage to booking. Widerøe claim they cannot add it for me because the flight was booked through a travel agent. Instead, I need to pay double when check-in opens via Widerøe's site, which is a complete scam. If the baggage can be added at check-in, it can be added before.

Chat support was unhelpful and email support was even worse. Could not log a complaint about this process because they have one team dealing with claims, emails, support etc. So instead of forwarding on my feedback, got told "we're getting nowhere, we won't respond". How terrible. Avoid!!

Widerø cargo is not reliable offer 2 day delivery, reality is 7 days and on top of it all they deliver to wrong address and ask you to go pick it up yourself, unless you prefer sit even longer ( next day ) so they can fix it for you. Please don’t use this company for deliveries.

The worst airline in the world, keeps rescheduling flights and cancelling flights without further explanation , please don’t fly with them , they ruined my vacation.

Widerøe cancelled my flights and rebooked me to new times that I did not accept. Under EU Regulation 261/2004 (Article 8), this gives passengers the right to a full refund.

Despite this, Widerøe repeatedly refused to assist and stated that they “cannot help” solely because the ticket was booked through a travel agency. This is incorrect under EU law — the operating air carrier remains legally responsible for the refund, regardless of where the ticket was purchased.

I clearly referenced EU261 and established consumer practice (including ARN decision 2020-15371), but customer service continued to repeat internal “procedure” instead of complying with the regulation.

Very disappointing experience. Passengers should be aware that Widerøe appears to deny statutory refund rights when bookings are made via an agent.

Not very helpful or keen to answer questions. Moment our flights got delayed (transavia HV5072), the entire staff vanished from the check-in area for 5 hours & only came once the flight was scheduled to arrive. The only time you need the staff to be helpful is times like these. This isn’t when you run and hide. No accountability. All of us kept hopelessly sitting for five-six hours (security check in, baggage drop included), without any knowledge if our flight will ever take off where other flights were taking off. Ridiculous.

This company has been providing services since 2002 as a monopolistic company despite terrible ratings. Seems extremely shady. Someone has good friends at Norway Airport Authority. Friends who seem to care about things other than reviews and user feedback.

Suitcase lost for Five Days. No responses from Wideroe for 72 hours. Phone numbers unmonitored; no possibility of leaving messages; email response of "don;t know" after 72 hours. NO APOLOGY. Ever,
Form for reimbusement for clothing purchases Fails to accept any ID numbers on the suitcase.

I was forced to use Widerøe to return home in Italy from Bergen and, having read some negative reviews, I was a bit worried.
Instead, I was pleasantly surprised: perfectly on time, smooth flight, friendly atmosphere, attentive staff and, above all, not pushy about trying to make you buy something like other low-cost airlines do.
The aircraft’s Wi-Fi allows you to browse their app, from which you can access various forms of entertainment: from movies to TV series, real-time maps, and games. The only “negative” aspect is the poor space for legs.
Once again, a pleasant surprise.

Having read the frankly terrifying reviews prior to booking with Wideroe, I had very low expectations that myself, partner and luggage would successfully make the various flights we needed to achieve altogether.
Our return journey involved 3 flights with only 50 minutes between them, and yet we all made it back to Aberdeen in one piece and at the same time.
Maybe we were just lucky, but we found the experience seamless and would book again.

Terrible experience with this company. Our flight from Bodø to Bergen keeps being delayed and we obviously can't make it to our next flight to Oslo. I know exactly what they're doing, the plane was probably not full, so they delayed it. They dont give us any info on how and when we should go to Oslo from Bergen, the info on the app is not being updated at all, they keep us in the dark and the customer service at Bodø airport, they tell us to call Wideroe who naturally dont answer the calls. I wish the top management of Wideroe to get this kind of treatment every day for the rest of their lives so they can get a taste.

I’m three days into my trip and Widerøe has still not located or provided any concrete solution for my delayed baggage. This is not just a suitcase of clothes. It contains essential items for my 10 month old baby, including his car seat, stroller, and hiking carrier. These are not optional items. They are necessities for his safety, transport, and daily care.

Despite multiple calls, forms, and assurances that they are looking into it, there has been zero progress or accountability. I’ve had to scramble to find temporary baby gear while on vacation. That is incredibly difficult and stressful when traveling in rural Norway.

It is outrageous that an airline can lose items this critical and then offer no meaningful support or compensation, especially when a child’s needs are involved. Widerøe’s customer service has been slow, vague, and frankly unhelpful.

I chose Widerøe because of their local reputation. Now I deeply regret it. If you are traveling with a family, especially infants or small children, avoid Widerøe unless you are prepared for a logistical nightmare and complete indifference when things go wrong.

The absolute worst airline and customer service. We were denied boarding because they overbooked without telling us. We were stranded with no help from customer service. They kept saying “they rebooked you” yet refused to say who. They referred me to a phone number that was closed. Customer rep literally walked away. This turned in to 500 euro in additional expenses in order to get home and took 14 more hours. Will never fly with them again.

Just poor. Flight cancelled after boarding completed due to scheduled runway maintenance. Asphalt work on runway. How can the flight crew not know this. Personal refused to assist and referred to online chat. Waited over an hour in chat, halv an hour as 1st in line and got thrown off. Chat closed before 24:00 and didn’t make it through.
No shuttle to hotel, have to pay for taxi your self. Looks like I’m losing one out of a three day work trip in the far north.

I put one star because none IS not an options. The worst experience ever. They have stolen on Flesland, Bergen airport, 8 pieces of lugagge in 2 years because first they got Lost and when they found them and said they would bring them home suddenly said they throw them to the garbage and that IS not true, they keep the passengers things saying they could not find them or they are unknown. I was even phisically atacked when I went in person and saw workers taking things from my lugagge. They said they would bring It but after months they said It was throw to the garbage. Do never check lugagge with them, do never fly with this company, this IS a warning!

Ovebooked caused me to miss work. Regular problem with this Airlines.

I flew Wideroe from Dublin to Bergen recently on my first solo trip and the staff were amazing. I am very scared of flying which I alerted the flight attendant too and she helped me every step of the way to feel more comfortable. I'd really recommend travelling with them for anyone who has any kind of flying anxiety, also the plane was very clean and on time.

You'd expect that booking premium "flex" tickets with a Norwegian airline, on a route entirely within Norway, where the advertised benefits of that specific ticket & route are "Fast Track and Lounge Access" would give you access to a lounge - at least in Oslo, the biggest airport on the route.

But no, they don't - and you only discover that Wideroe don't have any lounges anywhere in Norway if you dig deep into the FAQ pages on their website, or complain on their chat service. With a 3+ hour wait at Oslo, we tried enquiring over Wideroe's chat and were abruptly cut off with "if you're not going to ask me any more questions I'm ending this chat now".. "clunk". Thanks Wideroe for your friendly service..

Wish I could give 0. By far the worst experience I have ever had with an airline. The flight was delayed (unavoidable) but communication around this was terrible. They had also oversold the flight, meaning a passenger had to volunteer to move to a later flight. Not only this, but they did not put my luggage on the plane after loading some checked bags in to the cabin itself. There was zero communication from the company about this upon arrival at my destination and even when I asked at the baggage area the staff were incredibly rude and unhelpful. 24 hours later, I am yet to receive any update about my baggage and when I finally was able to reach them via phone (tried email, chat and numerous phone calls) they said there was nothing they could do as Bergen was so overloaded with missing baggage and the best case scenario would be to send another email as they weren’t answering the phone. So now I am stuck in Tromsø in -15 degrees with none of my items. Absolutely unbelievable, shocking customer service.

We live in Northern Norway, Helgeland and are flying regularly with Widerøe. Very capable and friendly personel. You know that they do their utmost best to get you to your destination even in very difficult weather conditions. Their customer service chat is fantastic! Open late and 9 out of 10 times you get the info that you needed in a quick/professional way. Yesterday Widerøe`s chat saved my nephew a lot of hassle.

None existent customer service. Incorrect information published on website for customer service opening hours over Christmas. Generic and impersonal response via email. So disappointing for an airline I’ve flown with for over 20 years. We had a booking error… no one cared. The level of disinterest was alarming. Followed by being completely ignored. More alarming are the reviews left here. What is going on Widerøe? I hope the new CEO can sort it out and restore Widerøe to the great airline I always thought they were.

They have rerouted a directed flight to Norway during festive holidays
Should have been one direct flight
Now we had to buy another flight with KLM going to Norway from Aberdeen
The new flight times offered were extremely unhelpful and we would have wasted whole day in airports
No explanation given other than sorry
Still awaiting refund