Wiggle.jp Reviews 2,085

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 4 out of 5 stars

Unusually for wiggle, the delivery was delayed.When I inquired with Wiggle that the delivery item information was stopped on the way, I was contacted to wait a few days.Two days later, the package st... See more

Rated 5 out of 5 stars

I contacted them because none of the items I ordered were included, but they were left unattended for a month. I have sent 4 emails and still no response. Moreover, it was less than half the amount I... See more

Rated 5 out of 5 stars

I use a translation tool. I used it in Japan. First of all, the purchase process is very smooth. I was able to follow the delivery status to some extent. (I can't deny that I was a little nervous... See more

Rated 1 out of 5 stars

I am unable to track the product. After waiting for more than a month, when I asked for the product to be resent, I was told that it was out of stock and would be refunded. Inquiry response was also... See more

Company details

  1. Bicycle Store

About Wiggle.jp

Written by the company

http://www.wiggle.jp/ContactUsForm.よりお問い合わせください。日本語カスタマーサービス担当者ができるだ け早く回答させていただきます。

下記の当社登録済み住所まで書面でお問い合わせいただくこともできます。 ただし、この住所に直 接お越しになられても、直接商品を受け取ることはできませんので、ご注意ください。
Wiggle Ltd
1000 Lakeside
Suite 310
Portsmouth
PO6 3EN

Contact info

  • Wiggle Ltd. 1000 Lakeside, Suite 310, PO6 3EN, Portsmouth, United Kingdom

  • www.wiggle.jp

3.7

Average

TrustScore 3.5 out of 5

2K reviews

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Rated 4 out of 5 stars

good service for me

There were a lot of good item for me to enjoy cycling.
I liked that the service was free of shipping fee and quick.

September 17, 2017
Unprompted review
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Rated 1 out of 5 stars

Suck support!

Suck support!
Japanese support can not dialogue.
also their reponse is very slow.

Wiggle hides bad reviews. they use the guideline as a shield.
So they should have quite a lot of potential problems

September 7, 2017
Unprompted review
Wiggle.jp logo

Reply from Wiggle.jp

Sincere apologies for the inconvenience caused. Your feedback here is most appreciated and we will take this on board and raise with the appropriate teams. Thank you for taking the time to pass on your experience and we will thrive to meet your expectations for the future. Please can we also ask for you to update your review with your order number to ensure this is looked into fully?

We look forward to your reply.

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Rated 5 out of 5 stars

The price is right

The price is right. I'm in Tokyo, Japan and there is no problem receiving any order via international shipping. I am happy to become their repeat customer.

July 12, 2017
Unprompted review

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