Wiggle.se Reviews 2,151

TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

Unfortunately, a great experience turned bad quickly. I ordered a bike I’d had my eyes for several weeks, once it got in stock on the website. After about two weeks, I was informed that my order had b... See more

Company replied

Rated 1 out of 5 stars

Order stuck in delivery, a month overdue to expected delivery (which was a long one, due to brexit or budget cutbacks). Still not delivered. Been in contact with customer service, first time when th... See more

Rated 4 out of 5 stars

We bought two Lumie alarm clocks from Wiggle. Great service and fast delivery but they did not mention that the plugs were UK plugs so we had to rush out to buy adapters before gifting them

Rated 4 out of 5 stars

Great producs to a good price. But the delivery took way to long time. Don't know if it's due to Brexit and the new custom regulations but before Brexit the delivery was super swift. That's not the ca... See more

Company details

  1. Bicycle Store
  2. Activewear Store

About Wiggle.se

Written by the company

Du kan ställa frågor till vår kundtjänst som du når via kontaktformuläret som du hittar på den här sidan: http://www.wiggle.se/ContactUsForm

Vår kundtjänst är redo att hjälpa till med allehanda frågor både vardag och helg. Vi satsar på att återkomma till alla våra kunder inom 12-24 timmar.

Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3TU, Portsmouth, United Kingdom

  • www.wiggle.se

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Never got my shoes

Ordered shoes but never received any! It's been almost four weeks by now...

July 12, 2015
Unprompted review
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Reply from Wiggle.se

Den beräknade leveranstiden för vår standardleverans samt spårade leverans är 4-7 arbetsdagar. Den senaste månaden har det dock varit oroligheter vid överfarten Dover-Calais där alla våra lastbilar till Sverige passerar och det har tyvärr lett till förseningar utöver det normala. De kunder som fortfarande väntar på sina paket och börjar bli oroliga är välkomna att höra av sig till vår kundtjänst för ytterligare hjälp.

Rated 5 out of 5 stars

Great!

Good products at excellent competitive price, I'm very happy with my Wiggle purchase!

July 11, 2015
Unprompted review
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Rated 3 out of 5 stars

Could be better

So I purchased a hope head doctor top cap. Said item did not include the bolt; thinking "eh probably my old bolt will fit", it did not occur to me that it would not fit. Turns out the top cap needs a propietary bolt. Returning the item (even if it was cheap) was out of the question, it would have been more expensive in the end.

Regarding the shipping, there was no way at all of tracking the purchased products. Other places like bikester and CRC, offer said services for free.

All in all, it was ok, but would have to think it twice in order to recommend wiggle over CRC, for example.

June 11, 2015
Unprompted review
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Reply from Wiggle.se

För dig som är osäker på vilken produkt du ska köpa råder vi till att diskutera saken med vår kundtjänst före beställning. Vi hjälper mer än gärna till med att hitta rätt vara så att du blir nöjd.

Rated 5 out of 5 stars

Good prices, easy ordering process, quick delivery even to Malta

Very happy with the service, my first order with Wiggle was for a Sci Con bike bag and it whole ordering process was effortless and the delivery to Malta was very cheap and considering the bulk very fast delivery within a week. Also shopped around for this item and Wiggle had the most competitive pricing.

June 1, 2015
Unprompted review
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Rated 1 out of 5 stars

Varning! - Wiggle matchar inte priser såsom utlovats

"If we are EVER beaten on price, tell us and WE WILL MATCH that lower price. We don’t want you to ever find a lower price elsewhere, but despite our best efforts it can happen. So if you do find a lower price, inclusive or not of promotional offers and voucher discounts, let us know so WE CAN MATCH IT."

Jag är Platina-kund på Wiggle och har alltid uppskattat deras sortiment och snabba service.

Skulle lägga order på nya cykelprylar. Skorna jag ville köpa finns även på Start Cycles till ett betydligt lägre rea-pris. Jag informerade Wiggle.

Wiggle VÄGRAR att matcha det lägre priset från Start Cycles!

Ovantsående pris-löfte gäller tydligen "bara ibland" enligt de svar jag fått från Wiggle.

Ett klassiskt exempel av falsk marknadsföring. Storvulna löften som i slutändan inte visar sig mycket värda.

March 23, 2015
Unprompted review
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Reply from Wiggle.se

Vi beklagar verkligen att vi inte kunde ge dig en prismatchning, dessvärre kan vi inte matcha priserna på alla butiker som finns online. Vi har istället en lista över de butiker vars priser vi matchar. På denna sida finns mer information om vilka butiker som vi prismatchar: http://www.wiggle.se/h/option/productpricing#pricematchpolicy

Rated 4 out of 5 stars

excellent on ecommerce but lacks assembly instructions

Great page with plenty of info. Good prices. Free delivery came with dhl in 10 days ffrom UK to Sweden. Should improve the assembly instructions you get with the bike and also give better info on what components are compatible with each bike.

February 24, 2015
Unprompted review
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Reply from Wiggle.se

Vi försöker hela tiden förbättra vår hemsida och uppger i den mån det går vilka komponenter som är kompatibla med varandra. Om informationen saknas på produktsidan så är det bara att kunden hör av sig till oss så hjälper vår kundtjänst till med produktrekommendationer mm. I framtiden siktar vi på att erbjuda ännu utförligare information på produktsidorna.

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Rated 4 out of 5 stars

Smooth

Both delivery, returns and refunds works like a charm.

December 21, 2014
Unprompted review
Rated 5 out of 5 stars

Great!

Very good support and customer care. Fast delivery! Would absolutely buy again and recommend to friends!

October 1, 2014
Unprompted review
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Rated 4 out of 5 stars

Best in class...

This is by far the best place to buy your sport gear. Great assortment, great prices and reliable shipping though I wish they used UPS rather than DHL due to DHL's inflexibility and heavy bureaucracy. Minor thing but still...
I would absolutely recommend this for anyone who's out for new gear.

September 21, 2014
Unprompted review
Rated 5 out of 5 stars

No surprises..

What I ordered is what was delivered. Delivery time was pretty much on the spot to, which is kind of unusual if you live in Sweden and order stuff online.

September 12, 2014
Unprompted review

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