Wiggle Bum Co Reviews 87

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

The actual design is beautiful I got the white with pink splash on it! And I LOVE the company name! So looks lovely! However …. I measures my little staffie Rosie before purchasing and got a size M sh... See more

Rated 2 out of 5 stars

I can’t comment yet, I ordered a collar 11 days ago and am still awaiting delivery

Rated 5 out of 5 stars

Absolutely beautiful dog coat for my pampered pooch. Excellent delivery - within 24 hours in our case, lovely and funny packaging, good value for high end quality. A bit different too. Thoroughly reco... See more

Company details

  1. Pet Store

Written by the company

Wiggle Bum Co. is a unique dog accessory brand, specialising in stylish dog walking accessories. Rufus (and his wiggling bum) joined our family in September 2020, and he has since become the centre of our world. Rufus has accumulated many nicknames since his arrival (sock thief, monster, Mr Rufus – to name a few), but since day one he has always been our ‘wiggle bum’. Rufus has inspired us to create high quality, affordable products that are not only stylish,but both comfortable and durable for those walks in the park, adventures in the forest, or hiking in the mountains. One of our main aims has been to provide a great selection of unisex designs, as we often found when trying to purchase accessories for Rufus, many companies were female audience targeted. We hope you love our designs as much as we do!


Contact info

3.0

Average

TrustScore 3 out of 5

87 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars
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Reply from Wiggle Bum Co

Hi Katie, really disappointed to see a 1* review for something that is out of our control, and something that we have quickly rectified.
You alerted us that you hadn't received your parcel, which has been lost in the post by Royal Mail, and we sent out a replacement parcel the next day 1st class free of charge. Personally we believe this to be great service, not 1* - we don't believe issues with the postal service should reflect poorly on us.

Rated 5 out of 5 stars

Dog harness

After placing an order and then not receiving it I got in touch and problems with the post meant areplacement was needed. This was sent out ASAP and I am very pleased with my purchase.

August 15, 2023
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Rated 5 out of 5 stars

So happy we found these guys! Best dog merchandise and phenomenal customer service 👏

Where do I start? From the moment we met, they were incredible as they made so much fuss of my 18 month cockapoo, Barney that it really felt like a treat for him. We have quite a lot of difficult finding a harness that fits Barney due to his hybrid breed, which had made him long bodied but thin. The team got to work in measuring him up - after some play and pets which made the experience even more enjoyable for him. He fit into a medium, and I cannot emphasis how good the quality, fit and prices are here. We found them at the Mowgli Dog Show today, and going into the arena, I'd already commented to my husband about how we needed to buy a new K9 harness as I viewed them as the best. After today's experience, I'm sure to be a repeat customer as the quality is simply THAT fantastic, the designs are so beautiful and the customer service is flawless. Even on Leaving the stall, they stated if there were any problems, simply drop them a message and they'll resolve any issue. I'm already popping my.next buys into the check out basket as we speak- couldn't recommend more.

June 4, 2023
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Rated 5 out of 5 stars

Not received the parcel just yet

Not received the parcel yet. I hadn't anticipated the review to go live before Wiggle Bum could respond. We have been in communication now, and I am delighted with their handling of the loss of the parcel. Without hesitation a replacement has been sent today and also posted to the new owner of the puppy. So, thank you Wiggle Bum, not only are your puppy bundles fantastic but also your customer service. I really appreciate your efforts to replace the pack and am also MOST impressed with the quality of the goods, as some of my new owners ordered and had them delivered to me, for use on their pups. There is so much adjustment in the harness and collar that they will fit the puppy for some considerable time, and the offer of a half price adult one, when it no longer fits is fabulous, with the code ALLGROWNUP, following purchase of the Puppy Bundle.. So, thank you for everything, rectifying a situation which was beyond your control. (I didn't spot the option to track when ordering, but would advise that it should be taken up.
from a grateful Breeder whose litter has mostly been Wiggle Bum pups!

April 11, 2023
Rated 5 out of 5 stars

Great products!

The website is really easy to use and the products are delivered in a good time. We loved our puppies first harness so much we have come back for more! Would definitely recommend. Product quality is great and the designs ae so funky.

March 29, 2023
Rated 5 out of 5 stars

Great quality, great company.

Ordered a Puppy Bundle earlier in the week, it came within 2 days and it's beautiful! Everything feels such good quality, the design is gorgeous too. I sent them a message previous to my order and they were so helpful and quick to get back to me. Can't fault anything about them! :-)

February 16, 2023
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Rated 5 out of 5 stars

Purchased a lovely terrazzo jacket for…

Purchased a lovely terrazzo jacket for my dog, as soon as it arrived I put it on my dog and went out for a walk, we had a minor error with a slight rip. After speaking to the customer service team I can gladly say that I am very happy with their response and customer service. They have offered to send a new one in replacement- of which I’m very glad as it is a lovely little coat.

January 9, 2023
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Reply from Wiggle Bum Co

Hi Jade. We are so sorry to hear that you had an issue with your order! As you can see from all of our previous reviews, we pride ourselves on excellent quality and excellent customer service -so this is upsetting to read. We have just checked our emails and can't seem to find one from you, otherwise this would've been responded to within our usual 48 hours! We can see your email address is linked to your review so we'll be in touch to resolve this.

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