Wildgrain Reviews 

1,329
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 974 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the wide variety of delicious, fresh baked goods and appreciate how wonderfully convenient it is to prepare everything straight from the freezer. Reviewers frequently point out that customer service is exceptionally helpful, friendly, and always ready to quickly resolve any questions or account issues. However, some people mentioned occasional issues with shipping delays or receiving packages with thawed and damaged items. A few consumers also experienced problems regarding faulty cooling packets or careless box packing during transit. Additionally, a small group of reviewers noted frustrating delivery setbacks and extended waiting times for their monthly boxes.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the delicious taste, high... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the taste and freshness... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as consistently... See more

Order

Consumers find order to be positive, highlighting a smooth ordering process and responsive support. Reviewers... See more

Service

Users describe positive interactions with service, highlighting warm and friendly staff who consistently go... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tried upon recommendations from an money and time saving option for busy women. After some reservations I decided to try them out for the family. Love the variety of healthier carb options. So far eve... See more

Company replied

Rated 5 out of 5 stars

Absolutely love everything we have purchased from Wildgrain. Sometimes the rolls can be a little salty, but I love salt; so it's all good. We have been happy customers since the beginning. They also... See more

Company replied

Rated 5 out of 5 stars

The food is amazing! I love the fresh baked aroma - brings back wonderful memories. On the rare occasion when FedEx delivered to the wrong house or behind my vehicle, WildGrain reps went above and be... See more

Company replied

Rated 5 out of 5 stars

Started with Wildrain because I saw them on daytime TV (maybe The View?) and ordered a T'giving box. Love that I can bake one roll, biscuit, bun, cookie or donut at a time. Great ingredients. Slow fer... See more

Company replied


Company details

  1. #2 of 11 best companies in Grocery Delivery Service
  2. #1 of 8 best companies in Bakery

About Wildgrain

Written by the company

Hi there,

Thanks for checking out our TrustPilot page!

Wildgrain is the first bake-from-frozen subscription box for sourdough breads, fresh pastas, and artisanal pastries.

We're Johanna and Ismail, Co-Founders of Wildgrain. We started Wildgrain because we were looking for clean and high-quality carbs for our family. We spent months replacing stale supermarket breads, pastas, and pastries with our own homemade recipes. These recipes focused on clean ingredients and artisanal processes that provide important nutrition benefits.

Along the way, we learned that so many others were looking for clean carbs as well - and Wildgrain's delivery service was born!

We’re now proud to partner with small bakers and pasta makers across the country to keep the tradition of artisanal and nutritious food alive in our broken food system.

xo,
Johanna + Ismail


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,329)

976 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beyond Impressed

When I received my first order, I was missing one item. I thought that it did not bode well for how Wild Grain was going to be. However, within minutes I received a response to my inquiry, and the customer service was excellent. They solved my problem graciously. Beyond that, I have already tried two of the Gluten Free products from my order, and they are absolutely delicious. The best G.F. products that I have had hands down!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Everything is scrumptious

Everything is scrumptious. Love the sourdough breads and crescents! Cookies are great too. I can't pick a favorite but the orange cranberry English muffins are right up there! One loaf came broken and they made it right immediately so great service!

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent celiac safe products for me

Excellent celiac safe products for me; simple ingredients, always fresh, and truly great customer service! It doesn’t get any better! I love the bread, and pastas, waffles and cookies too, Yumm!! I look forward to my delivery every month 😊

August 12, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Heidi Thank you so much, Heidi! Your kind words made our day! We’re thrilled our celiac-safe breads, pastas and treats bring you joy each month. This means a lot to us 🧡

Rated 5 out of 5 stars

Packaging was outstanding still frozen…

Packaging was outstanding still frozen when I received even in this hot heat. Very easy instruction.
Order one of each few things and so far every single thing is absolutely delicious. Can’t wait to try them all and can’t wait to order again thank you for making such a high-quality great product and taste delicious!!

August 11, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Christina Thanks so much, Christina! We're thrilled the packaging kept everything frozen and that you’re loving each flavor. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

The best croissants and customer service

Wildgrain offers a variety of delicious breads, pastas, and pastries. They always taste fresh (never like they were frozen). We love the croissants, both original and multigrain are delicious. My son loves the Chocolate Avalanche Croissant, everything we have had has been exceptional. Anytime there has been an issue with our order Wildgrain's amazing customer service has taken care of it immediately.

August 10, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Nicole Thanks so much, Nicole! We’re thrilled your family loves our croissants. Glad our team could help when needed. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

The products are great quality

The products are great quality. It's so nice to wake up on a day off or weekend and pull a great croissant pack, donuts or biscuits out of the freezer and have something yummy to eat. Wildgrain is responsive if I have a question or concern. Easy to work with. Highly recommend. Aiza was super helpful with my crazy work hours and no time to respond.

August 12, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Joanna Thanks so much, Joanna! We’re thrilled you’re enjoying the pastries! Glad Aiza could help with your schedule. We appreciate the recommendation. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

I had issues with my order this month

I had issues with my order this month. I emailed and sent photos. They immediately responded and resolved everything very nicely. We love these products and are very satisfied with customer service too.

August 10, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Lesa Thanks so much, Lesa! We’re glad we could quickly sort that out and that you love the products. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Fast response to an issue and made it right. Customer for life here!

August 10, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Shelby Thank you so much, Shelby! We’re thrilled we could make it right. This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

Wildgrain

Wildgrain: The Ultimate Carb Subscription?
​Wildgrain promises a lot right out of the gate: artisan quality, ultimate convenience, and massive sign-up incentives. Based on their pitch, they are targeting people who love high-quality bakery goods but lack the time (or the sourdough starter) to make them from scratch.

​Quick Overview: Pros & Considerations

The HighlightsThe Reality Checks
Lightning Fast: Bakes straight from frozen in 25 minutes.Storage: You will need plenty of freezer space for a subscription box.
Quality Ingredients: Slow-fermented sourdough and independent sourcing.Subscription Management: You have to remember to skip or pause if you travel.
Ethical Impact: Supports small bakeries and donates 2 meals per box.The "Free" Catch: "Free for life" items are contingent on keeping your subscription active.
Customizable: Options for regular carb-lovers or gluten-free eaters.Price: Artisan, shipped-to-door baked goods come at a premium price point.

Breaking Down the "6 Reasons"
​1. Unbeatable Convenience
The biggest selling point here is the Freezer-to-Table in 25 Minutes claim. Baking real sourdough or croissants from scratch takes days of prep, proofing, and folding. Offering a product that requires zero thawing and goes straight into the oven is a massive win for busy households looking for a fresh-baked experience without the labor.
​2. Healthier, Traditional Methods
Wildgrain highlights their "Real Sourdough With No Work." Slow fermentation breaks down gluten and phytic acid, making the bread easier to digest and technically healthier than standard supermarket loaves. It's a great feature for those who want clean, simple ingredients.
​3. The Sign-up Incentives
Their marketing goes heavy on the sign-up bonuses: Free Croissants For Life or Gluten-Free Cookies For Life. This is a highly effective, aggressive marketing strategy. It adds strong perceived value to every box, though consumers should remember that "for life" actually means "for the life of your active subscription."
​4. Ethical Consumption
It's rare to see a subscription box hit two philanthropic notes at once. Wildgrain claims to Support Small Artisan Bakeries rather than mass-producing in a single mega-factory, which is great for local economies. Furthermore, donating 2 meals to a food security nonprofit per order allows customers to feel good about their premium purchase.
​5. High Customer Satisfaction
Boasting 40,000+ Five-Star Reviews is nothing to sneeze at. While marketing materials will always highlight the best reviews, hitting a number that high indicates that their logistics (keeping frozen goods frozen during transit) and product quality are generally meeting or exceeding customer expectations.
​The Final Verdict
​Who is this for? Wildgrain looks like a fantastic service for busy professionals, families, or anyone who wants the luxury of a Sunday morning bakery run without leaving their kitchen.
​If you have the budget for a premium food subscription and the freezer space to store it, Wildgrain’s model of supporting small businesses while delivering high-quality, ultra-convenient carbs is a highly attractive offer. Just make sure to stay on top of your delivery schedule so your freezer doesn't overflow with baguettes!

August 7, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Abdulkadir Thanks so much, Abdulkadir, and we’re thrilled you love the convenience, quality, and our mission! Great reminder about freezer space and skipping deliveries, you can always pause anytime. Appreciate you spreading the sourdough love! This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

I’ve been a Wildgrain subscriber from…

I’ve been a Wildgrain subscriber from their early beginnings. Wildgrain consistently exceeds my expectations. Their products are wholesome and any customer service issues are addressed promptly with care. I’m a big fan!

August 5, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

AA3MK We appreciate you sharing with us 🥰

Rated 5 out of 5 stars

Just the best!

I have ordered and tasted so many different products from Wildgrain and I love every one of them. The breads are just fantastic, and every time I serve them, I’m asked what bakery I bought my bread from. Their customer service is beyond great! I love this company!

August 7, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Vikki We could not be happier to hear this! Thank you :)

Rated 5 out of 5 stars

Great Company

Great Company!
Received shipment late no fault of their own and they are still making it right shipping replacements!

August 7, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Hi Tammy , thank you so much for your kind words and patience! We're glad we could make it right and get replacements on the way. If you need anything else, just let us know. We appreciate you!

Rated 5 out of 5 stars

The products are top-notch!!

Absolutely love everything we have purchased from Wildgrain. Sometimes the rolls can be a little salty, but I love salt; so it's all good. We have been happy customers since the beginning. They also have amazing customer service! They always go above and beyond to ensure the customer is happy and satisfied. I highly, highly recommend Wildgrain!!!

August 1, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Dottie Thank you so much, Dottie! We're thrilled you've loved Wildgarian since the start!😉 We're here anytime and look forward to delighting you again!

Rated 5 out of 5 stars

The pastries are delicious and customer…

The pastries are delicious and customer service is awesome! Had an issue with delivery and Kathy in customer support resolved the problem immediately. Love having fresh baked bread and all sort of pastries at a moment’s notice.

August 1, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Thanks so much, Allegra! We're thrilled you love the pastries and fresh bread 🥐

Rated 5 out of 5 stars

This has been one of the greatest investments.

This has been one of the greatest investments in my health, wellbeing and overall food choices I've done for myself and my family. I know unless something changes, that I'm a customer for life.

August 6, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Shar Hi Shar, thank you so much! We're thrilled our products have made such a positive impact for you and your family. This means a lot to us 🧡

Rated 5 out of 5 stars

Customer service excellence

First, the product is exceptional, and the customer service is outstanding. Very flexible. They stand behind what they sell. And let me tell you what they sell is delicious. I’ve never been disappointed. Thank you, Wildgrain.

August 6, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Scott Scott, thank you so much! We're thrilled our products and team hit the mark! This means a lot to us 🧡

Rated 5 out of 5 stars

There was a problem with a lost order…

There was a problem with a lost order due to a Fed ex error. Wildgrain company quickly sent a replacement ASAP as I had ordered this for an event this weekend.

August 6, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

Karol Hi, Karol! We’re sorry about the FedEx mix-up but glad we could get a replacement to you in time. Hope your event was a hit! This means a lot to us! Thank you 🧡

Rated 5 out of 5 stars

We love the choices

We love the choices, the convenience, and the helpfulness of customer service when we are late replying about our next order. We've given a box to friends and they have enjoyed it, too. Really like that there are always new options (even if we fall back on our favorites most of the time).

August 5, 2026
Unprompted review
Wildgrain logo

Reply from Wildgrain

R Thanks R! We're so happy you and your friends enjoy our boxes, and that our team could help when timing was tight. This means a lot to us! Thank you 🧡

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look