Always have good experience with wilkinson cameras, I ordered camera and a clean kit but I ordered wrong kit for my camera, they called me straight away to say I have paid for wrong one and they can s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was given a gift voucher for Wilkinsons however, I had forgotten about it until I received a reminder that it was due to expire shortly. I contacted Wilkinsons, and they kindly extended the expiry d... See more
Company replied
Do not order. Extremely disappointed with the service I ordered a camera for next day delivery on the 3rd at 3pm as per their website it would have then dispatched on the 4th and received on the 5th.... See more
Company replied
I enquired about a camera yesterday and the response was efficient and extremely helpful. I was put in touch with Alex R and he made my experience effortless. This is the first time buying from Wilkin... See more
Company replied
Company details
Information provided by various external sources
Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.
Contact info
United Kingdom
- 01772252188
- sales@wilkinson.co.uk
- www.wilkinson.co.uk
4.5
Excellent
543 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Competitively priced, great 👍
Competitively priced. Quick delivery. Well packaged. Overall very pleased and recommend Wilkinsons.
July 9, 2024
Unprompted review
Reply from Wilkinson Cameras
Hi Gerard,
Thank you for shopping with us and taking the time to leave a review. We hope to see you again soon and hope you love your new purchase.
Regards,
Alex, Wilkinson Cameras
Advertisement
I needed a spare Canon R3 battery and…
I needed a spare Canon R3 battery and they had them in stock at a competitive price. I received it the next day. Excellent service.
July 11, 2024
Unprompted review
Reply from Wilkinson Cameras
Hi Andreas,
Thank you for shopping with us and taking the time to leave a review. We hope to see you again soon and hope your new spare battery will allow you to enjoy using your EOS R3 for even longer. If you'd like to share your images with us, then you can tag us @wilkinsoncameras on Instagram, TikTok and Facebook.
We hope to see you again in the future,
Regards,
Alex, Wilkinson Cameras
Camera remote
Needed a remote for my camera - staff v helpful and ensured I got the correct one. Using it happily!
July 8, 2024
Unprompted review
Camera arrived on time and well packed
Camera arrived on time and well packed, price very competitive,hardly heard of this firm before,will return to them in future.Other shops did not have this model in stock,well done Wilkinson!
June 15, 2024
Unprompted review
Lovely experience ordering a camcorder
Lovely experience ordering a camcorder. Spoke to them on the phone and were very helpful and then placed an order with next day delivery which arrived super fast. Excellent service and not a single negative complaint. Thank you 🏅
June 22, 2024
Unprompted review
Advertisement
I was slightly disappointed with my…
I was slightly disappointed with my recent experience at the Preston store. I had previously been to the shop with my camera to see how much I could have if I was going to use it as part exchange for a video camera. The staff member completed his checks and wrote down the sum of £319.00 yet when I came to part exchange the member of staff would only give me £195.00 after his checks. I just wanted to note that the first offer should stand as this should have been completed accurately and there should not have been a sudden change only a few days later.
June 26, 2024
Unprompted review
Reply from Wilkinson Cameras
Hi,
Thank you for leaving a review. We’re sorry you feel slightly disappointed with your recent experience.
We have spoken to the Preston store regarding this visit, it seems that on your first visit to the store you requested a Part Exchange quote but did not actually have your equipment with you to be checked by a member of the team. We established that you had a Panasonic Lumix G80 & G 12-60mm F3.5/5.6 Vario Asph Power OIS lens, a Part Exchange price was given to you based on the fact that the equipment was in working order and in good condition (Grade C). We did explain that this price was subject to inspection and may go up you down depending on the outcome of inspecting your equipment.
Your review suggests that we reduced the amount offered on all the items offered to us, this is not the case.
When you returned a few days later, whilst examining your equipment, we found the Panasonic G 12-60mm F3.5/5.6 Vario Asph Power OIS lens was contaminated with moisture and had signs of fungus growing on the lens elements. This meant that we were unable to take the lens in Part Exchange, as a result the quote was amended as we could only accept the Panasonic G80 body only. This is the reason the amount offered changed, had the equipment been in the condition you stated in our first conversation we would have gladly paid you the higher price.
We note that you Part Exchanged your Panasonic G80 towards a Canon Legria HF G70. We do hope you enjoy using your new camcorder.
Kind regards
Wilkinson Cameras
Great Service
Next day delivery for an adaptor ring that was out of stock in many retailers and even in the Canon official on-line store.
June 13, 2024
Unprompted review
Always easy rot deal with
Always easy rot deal with, they are helpful and straightforward. I use them often.
June 16, 2024
Unprompted review
As always
As always, the sales staff on telephone at head office and the sale staff at Preston store where? Excellent
June 10, 2024
Unprompted review
Advertisement
Fabulous service and efficiency
Fabulous service and efficiency, with great stock levels and advice too.
June 20, 2024
Unprompted review
Battery Grip for D7100 - Excellent!
I ordered a used battery grip for my Nikon D7100 from Wilkinson cameras for a price that was very fair. The item was in excellent condition, with its original box, documentation and pouch; it even had an original Nikon battery inside it! A great purchase. It has made holding the camera in landscape and portrait orientation so much easier. Thank you!
June 11, 2024
Unprompted review
Bought a light meter attachment
Bought a light meter attachment. Arrived on time. Right product. Good price. Can't complain
June 1, 2024
Unprompted review
knowledge of product
the passion to get the knowledge across that
Lexi has is absolutely fantastic and so easy to understand. recommended a new camera and then helped to make it a reality and it is an awesome piece of kit, i have always used Wilkinson's and that's why, cant see why go any were else
May 21, 2024
Unprompted review
Advertisement
First time I have used this company and…
First time I have used this company and can’t give enough praise for their super quick handily of my order
May 14, 2024
Unprompted review
Excellent service.
Over the last few years, I've used them. The price has always been good, and reliable delivery. I found them, totally by accident on the internet: a lucky find!!
May 16, 2024
Unprompted review
Massive Disappointment (Liverpool Store)
I have been a customer of Wilkinson Cameras for over 20 years, dealing with the stores in Preston, Blackburn (now defunct), Bury (also now defunct) and Burnley and always with good experiences / excellent customer care. So, when looking for a new mirrorless camera and lenses, I had no hesitation in going to Wilkinson's. As I was trading in an old camera and wanted to try the new camera and lenses before I bought, I went to the Liverpool store - this being the only one with all 3 items in stock.
20 years of excellence and loyalty destroyed in 15 minutes dealing with the Liverpool store manager.
With every previous purchase, every store went out of their way to offer help, guidance and something extra (free memory card / half price spare battery / free camera bag / ...). The purchase in Liverpool was the biggest cash value of all and told there was nothing they can offer.
I asked for a bit of guidance with the camera functions etc. and was told "it's just like any other Canon camera you've had" - not true : even Canon say there are a lot of functional & setting differences between old EOS cameras and the Mirrorless models.
Having spent in excess of £3500, they wouldn't even give me a 10p carrier bag without paying for it.
I am now an ex-Wilkinson Camera customer looking for an alternative photographic retailer.
May 4, 2024
Unprompted review
Reply from Wilkinson Cameras
Good afternoon, Mr. Starkey,
I am sorry to hear that you were disappointed with our decision to charge you 10p for a shopping bag, despite your 20 years of great service. I understand that this may seem like a minor issue, but it is important to note that since May 2021, all retailers have been required to charge a minimum of 10 pence for a carrier bag. Failure to comply with these laws can result in substantial fines.
You may be aware that supermarkets have been enforcing this law since 2015, with most bags costing more than 10p (for instance, Tesco charges 60p per plastic bag). I apologise if our staff did not inform you of this, but we are required to charge for bags, irrespective of the amount spent by the customer.
However, I am pleased to inform you that all the proceeds from this mandatory bag charge are donated to our annual charity, which this year is the North West Air Ambulance. I hope that this will alleviate your concerns, and I will speak to our staff to ensure that they are regularly informing all customers of this.
I understand that you travelled to our flagship Liverpool store to ensure that all the necessary stock was in place. Please note that we can arrange to move stock to a more convenient location for you or even ship it directly to you.
Having spoken with the store, it seems that your review doesn't accurately reflect the time that was spent with you talking you through the camera and its functions, including discussions about autofocus and GPS and the options for this.
With regards to free items due to the value of the spend, we do our utmost to remain competitive with other leading photographic equipment suppliers and promotions at the time of purchase do vary. You have benefitted from the Free 3-Year Warranty offer which is in place currently and was applied to your camera and lenses, worth £260.
It may be that on previous vists you have benefitted from a half-price battery or memory card - promotions do change reguarly.
With promotions in mind, please don't forget to register for your Canon Lens Reward cashback. Both of your lenses qualify for £100 cashback. More information here: https://www.wilkinson.co.uk/canon-lens-reward
I do hope you will consider the 20 years of great service you've experienced, the attentiveness you had from Matthew in-store that day and the fact that we are simply ensuring that we are responsible and law-abiding retailers and that we will see you in-store again in the future.
Regards,
Alex | Wilkinson Cameras
(NOTE: this response was edited at 13:51 to add to the original response having spoken to the store and gathered additional information about your visit).
Wilkinson camera team/company provide…
Wilkinson camera team/company provide an excellent service. I buy all my camera equipment from them and they have never let me down. The team have a vast experience and can always suggest upgrades and solutions.
Well done team, you deserve all the credit.
April 26, 2024
Unprompted review
Reply from Wilkinson Cameras
Good afternoon Keith,
Thank you so much for taking the time to leave such a lovely review. We hope to see you again soon and in the meantime... happy photographing!
Wilkinson Cameras
Advertisement
Thank you so much with rapid delivery 🎬
Thank you for your rapid delivery of Zhiyun batteries needed for the filming of The Barn (Chichester Filmmakers) during the week of 15th April ‘24. Arrived in good time and ordering was as easy as going on to your website and selecting the items from stock. Phew!! An anxious moment when we found that no one else in the UK had what we needed. But you guys came through for us.
Thank you 🙏 🎬🎥🙏
April 14, 2024
Unprompted review
Reply from Wilkinson Cameras
Hi,
Thanks so much for taking the time to leave a review. I'm so glad we were able to help and I hope the filming went smoothly! If you need anything else in future then you know where to come and we hope to see you again soon.
Regards,
Alex | Wilkinson Cameras
Excellent condition Nikon D810
Having had a negative experience from a competitor company, I found a virtually new Nikon D810 at Wilkinson cameras. I received a very efficient and friendly service and I will return for my next purchase. Thank you.
February 28, 2024
Unprompted review
Reply from Wilkinson Cameras
Hi Andrew,
Thank you so much for taking the time to leave a review. I hope we can continue to look after you in the future and that you are enjoying using your new (to you!) Nikon D810.
All the best,
Alex | Wilkinson Cameras
Excellent Lens - Pristine
I had been looking for ages for a Nikon 70-300mm AF-S VR Zoom lens, for my D90. I have had this camera for years, and barely had it out the box. As you are now unable to buy many lenses from new for the D90, I had to resort to secondhand. I found one secondhand on Wilkinson Cameras website. I opted for the A+ Camera grade lens, as I wanted it to be as unused as possible. I was not disappointed. It arrived really quickly, excellently packaged and in pristine condition. This lens could not be any better if it was brand new. Being A+ grade it is as mint as you can get. Tried it out this morning, and I am over the moon with this lens. Really pleased, wouldn't hesitate to recommend and if I need anything else I will jump straight to this website. Many thanks.
April 15, 2024
Unprompted review
Reply from Wilkinson Cameras
Hi Lisa,
Thank you so much for leaving a review and shopping with us for your new (to you!) lens. We take great care in ensuring our Pre-Owned equipment is well-described and presented, and it's great to see that you've benefitted from this.
We don't always manage to upload all our used stock to the website, so if you're ever looking for something specific, please don't hesitate to get in touch, and we can check if we have anything suitable for you.
I hope you'll enjoy getting great images with your D90 and 70-300mm lens.
Regards,
Alex | Wilkinson Cameras
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.