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William May Jewellers  Reviews 

13,439
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,028 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently note that the jewellery is stunning, beautifully presented, and offers fantastic value for money across a wide range of available styles. Buyers regularly praise the exceptional customer service, describing the team as polite, attentive, and extremely helpful when answering questions or sorting out orders. However, some people mentioned frustrating experiences with external courier companies failing to follow proper delivery instructions or leaving high-value packages without notifying anyone. A few shoppers also experienced slight delays or minor communication gaps regarding shipment tracking updates from postal services.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous appearance and great value of the jewelry... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast and... See more

Quality

People report positive experiences with quality, expressing high satisfaction and delight with their... See more

Service

Customers had positive experiences with service, describing it as quick, straightforward, and reliable from... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A stunning diamond princess cut eternity ring received within 24 hours of ordering. This is the second ring purchased from the pre- owned jewellery at William May Jewellers. Both pieces of jew... See more

Company replied

Rated 5 out of 5 stars

Recently sold a ring to William May and the whole process has been very straightforward with good communication throughout. Daniel provided clear instructions and updates via email on the next steps a... See more

Company replied

Rated 5 out of 5 stars

Ordered a diamond ring on Wednesday and received it on Friday. OMG it’s gorgeous! I have been looking for baguette style for ages, William May came up on my phone and I found my dream ring. The choi... See more

Company replied

Rated 5 out of 5 stars

Amazing service From start to finish, William May have gone above and beyond to find the right pieces of jewellery for myself and my partner, customer service is the best Prices are extremely comp... See more

Company replied



Company details

  1. Jeweler
  2. Jewelry Buyer
  3. Jewelry Repair Service
  4. Jewelry Store
  5. Pawn Shop
  6. Watch Store

About William May Jewellers

Written by the company

For almost 200 years we have been providing our treasured customers with specialised, highest-quality watches and pre-loved jewellery. We’re extremely proud of our established reputation for putting the customer service experience first in everything we do.

Why Buy Pre-Owned Jewellery

Are you in the market for exquisite jewellery but haven't considered the option of buying pre-owned? It's time to broaden your horizons and explore the realm of pre-owned jewellery.

Read More

Want Vintage Jewellery? 

Discover our unique collection of vintage jewellery at William May, offering character-filled pieces you won't find on the high street. 

Shop Vintage Jewellery

 

Finance Options Available 

Whether you're looking for flexible payment plans, low-interest loans, or tailored options to suit your budget, we’ve got you covered. Explore our offerings and discover how we can make your financial journey smoother and stress-free. 

Find Out More

Have you found the perfect ring, but it’s just not the perfect size for you?

Not to worry, here at William May our inhouse jewellers are able to resize rings, ensuring the most comfortable fit for your new or personal rings.

Enquire Here

Dive into our newest additions; an ever-changing catalogue where every piece tells a story of elegance and refinement. Our curated selection features an array of treasures, ranging from timeless pre-loved necklaces to exquisite brand-new bracelets. Whether you're drawn to the nostalgia of vintage charm or the allure of contemporary design, there's something here to captivate every style sensibility. Embrace the opportunity to elevate your wardrobe with pieces that resonate with your individuality and taste.

Shop Now

Written by the company

FREE Delivery*

FREE Express Delivery On Orders Over £250

Free on orders over £250. Delivery within 1 working day after dispatch. Express delivery in the following places will take 3 working days: Northern Ireland, Isle of Man, Scottish Highlands

Contact info

4.9

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(13,439)

994 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Posted put and received very efficiently. Item as advertised. All good.

June 19, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Mike,

Many thanks for for your kind words.

We are so pleased to hear you are happy with our service and that the item was exactly what you was looking for.

We appreciate your support and we hope to welcome you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Good experience

Ordering was easy and delivery was quick.

June 17, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Kim,

Many thanks for your kind words.

It's great to hear you found the process of shopping with us easy and that your order arrived promptly with you.

We appreciate your support and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars
William May Jewellers  logo

Reply from William May Jewellers

Hi Hilary,

Thank you for your 5-star review.

We are pleased to hear you are happy with your purchase and we hope to welcome you back again very soon.

- William May Jewellers.

Rated 5 out of 5 stars

I have bought several pieces over the…

I have bought several pieces over the last few years and i'm never disappointed with the product quality or service

June 17, 2026
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Reply from William May Jewellers

Hi,

Many thanks for your 5-star review.

We are so pleased to hear you have continually been happy with your experience when shopping with us.

We truly appreciate your continued support and look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Super speedy dispatch and arrival

Super speedy dispatch and arrival. Very easy transaction

June 16, 2026
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Reply from William May Jewellers

Hi Alison,

Many thanks for your kind words.

It's amazing to hear you had a great experience shopping with us and your order arrived quickly with you.

Thank you for shopping with us and we hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Good quality and fast delivery

Good quality and fast delivery

June 15, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Stephen,

Many thanks for your 5-star review.

We are so pleased to hear your order arrived quickly with you and that you are happy with the quality of the jewellery.

We appreciate your support and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

The ring was re-sized to fit

The ring was re-sized to fit, and done very quick. The service of William May is first class.

June 10, 2026
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Reply from William May Jewellers

Hi William,

Many thanks for your 5-star review.

We are so pleased our workshop was able to resize the ring to make sure it fit perfectly and you received your order promptly.

We truly appreciate your support and we look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Excellent company and products

Excellent company and products, delivery service great

June 10, 2026
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Reply from William May Jewellers

Hi Avril,

Many thanks for your kind words.

We are so pleased to hear you are happy with your experience shopping with us and that your order arrived promptly with you and you love it.

Thank you for shopping with us and we hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Beautiful Star of David

Beautiful Star of David , exceeded my wishes, efficient and reliable service🙏

June 15, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi,

Many thanks for you 5-star review.


We are so pleased to know you are happy with your purchase and the Star of David pendant was able to exceed your expectations.

We value your support and look forward to your next visit.

- William May Jewellers.

Rated 5 out of 5 stars

My third purchase from william may and…

My third purchase from william may and as per usual, a lovely piece of jewellery. Just as described. Very happy with my jewellery
Thank you william May👍

June 15, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Diane,

Thank you very much for your kind words.

It's amazing to hear you have continually been happy with your experience shopping with us and your latest item has arrived exactly as described.

We truly appreciate you shopping with us and we hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly. Absolutely LOVE my purchase.

June 15, 2026
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Reply from William May Jewellers

Hi Michelle,

Thank you for you 5-star review.

We are thrilled to hear you are so pleased with your purchase, you love the item and it was delivered quickly to you.

We value your support and we look forward to welcoming you back again in the future.

- William may Jewellers.

Rated 5 out of 5 stars

Excellent response to my questions

Excellent response to my questions, positive solutions proposed, and finally they delivered exactly what was promised.

June 15, 2026
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Reply from William May Jewellers

Hi Clive,

Thank you so much for your kind words.

We are so pleased to hear our team was able to answer and questions that you had and assist you promptly with any issues.

We value your support and hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

I like it

I like it the necklace

June 15, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Sendastina,

Thank you for your 5-star review.

We are pleased to hear you like the necklace and appreciate you shopping with us.

We hope to welcome you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

An absolute stunning engagement ring

An absolute stunning engagement ring! And the most positive customer service I have had in a long time. They go above and beyond for you. Thank you so much!

June 9, 2026
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Reply from William May Jewellers

Hi Charlotte,

Many thanks for your lovely review.

It's great to hear you love your ring and have had such an amazing experience with our customer service team.

We truly appreciate your support and we hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Excellent!

Excellent service, beautiful jewellery! Would definitely recommend 🩷

June 8, 2026
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Reply from William May Jewellers

Hi Ellie,

Many thanks for your kind words.

We are so pleased that you love the jewellery and are happy with the service we offer.

We value your support and look forward to serving you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Amazing service

Amazing service
From start to finish, William May have gone above and beyond to find the right pieces of jewellery for myself and my partner, customer service is the best
Prices are extremely competitive and better than most places I've looked at buying from
Highly recommend

June 8, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi,

Many thanks for your wonderful review.

It's amazing to hear you are so pleased with you experience shopping with us and our team was able to assist you with any questions you had.

We truly appreciate you shopping with us and we look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Great communication and seamless…

Great communication and seamless process ordering and returning. Couldn’t be better. Excellent customer service! Highly recommend

June 12, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi,

Thank you for your lovely review.

We're thrilled to hear you are happy with our communication and smooth shopping process. We understand how important excellent customer service is and we are pleased this met your expectations.

We appreciate your support and hope to serve you again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Can’t fault service

Can’t fault service, product and delivery speed

June 12, 2026
William May Jewellers  logo

Reply from William May Jewellers

Hi Andy,

Many thanks for your kind words.

It's great to know you are pleased with our service and the speed of delivery.

We appreciate you shopping with us and we look forward to welcoming you back soon.

- William May Jewellers.

Rated 5 out of 5 stars

Lovely Bracelet

Lovely bracelet well packaged and presented well, Good quality, great service tracked till delivered. But unfortunately the courier DPD let the company down by delivering to the wrong address hence a delay on delivery. No stars deducted as this was not down to William May, but DPD!

June 11, 2026
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Reply from William May Jewellers

Hi,

Many thanks for the kind words.

It's amazing to hear you are pleased with the quality of our jewellery and service and your item was well packaged. It's disappointing to hear there was an issue with DPD delivering your parcel and we will be raising this with them to ensure this does not happen in the future.

Thank you for shopping with us and we look forward to welcoming you back again soon.

- William May Jewellers.

Rated 5 out of 5 stars

Brilliant experience

I ordered a ring that was sadly too small and had to return it before going on to buy another larger one. The customer service experience was absolutely brilliant and my refund was processed straight away. The quality of both rings were second to none and I wouldn't hesitate to recommend William May to anyone.

June 1, 2026
Unprompted review
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Reply from William May Jewellers

Hi Sarah,

Thank you so much for your wonderful review.

We are so please to hear you was happy with the quality of the ring and your second order was perfect for you.

We understand the importance of exceptional customer service so its amazing to hear we was able to meet your expectations and assist you so quickly.

We truly value your support and we look forward to your next visit.

- William May Jewellers.

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