William Painter Reviews 

360
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and durability of the products, often describing them as robust, stylish, and comfortable to wear for extended periods. Many people appreciate the outstanding customer service, highlighting the staff's helpfulness, responsiveness, and friendly approach. Reviewers frequently commend the company's lifetime warranty, noting that replacements are handled quickly and without hassle, reinforcing their loyalty. However, some customers encountered difficulties with the warranty process. These included instances where replacements resulted in different sizing, warranties were not honored for older purchases, or new fees were introduced for claims.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the high quality, durability, and... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as top-notch and... See more

Warranty

Users describe positive interactions with warranty, with many reviewers highlighting the ease and speed of... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are high-quality, durable,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting specific individuals for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best pair of glasses I've owned. Very light frame yet feels robust… gold is a good balance of subtle and classy, blue lenses aren’t too blue and provide great contrast for driving. Superb customer ser... See more

Company replied

Rated 5 out of 5 stars

Had the pleasure of being helped out by Brittany from the support team. She helped me figure out both warranties for my pairs and was kind enough to even give me a nice discount on a new pair! Now I g... See more

Company replied

Rated 5 out of 5 stars

Got myself a new pair of the Hook through their warranty program and am happy as a kid in a ice cream shop. My prescription sun lenses fit perfectly and I am back on track with a smile on my face. Cus... See more

Company replied

Rated 5 out of 5 stars

William Painter is an exceptional company! The Lifetime guarantee can not be beat. My husband just broke his sunglasses after six years, and they sent me my replacement pair with No hassle! What ot... See more

Company replied


Company details

  1. Construction & Manufacturing

Information provided by various external sources

William Painter makes the most durable products ever using the highest quality materials so you can live your amazing life without compromise! Guaranteed.


Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(360)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Brittney

Brittany was so awesome, I didn’t realize that I could use warranty to replace my glasses but she got me thru it stress free and hassle free.
I will always use William Painter sun glasses not because my name is William Painter but because of Brittany and the rest of the crew
Thank you, Bill Painter.

May 1, 2026
Unprompted review
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Reply from William Painter

Thanks so much! We appreciate you and love the name!

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Rated 5 out of 5 stars

Awesome sunglasses

Awesome sunglasses, just got my second pair and cannot see me switching! Warranty and customer service are top notch.

May 21, 2026
Unprompted review
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Reply from William Painter

Thanks for the kind words and support!

Rated 5 out of 5 stars

Brittany at William Painter is awesome

Brittany at William Painter is awesome. I have purchased a few pairs of sunglasses over the years, and through normal wear and tear, she has replaced them promptly through the warranty program, which is really appreciated.
Neil.

April 10, 2026
Unprompted review
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Reply from William Painter

Awe thanks so much for the kinds words!:)

Rated 5 out of 5 stars

Gold Standard Customer Service

7 years ago, I bought 2 pairs of sunglasses from William Painter.
Not cheap, but look great, and come with a lifetime warranty. Awesome.
Roll forward to last month. That's April 2026. I'm in Rio, Brazil. I live in the UK. Always have done.
I'm about to head to Ipanema Beach and as I get a pair of William Painter sunglasses out, I notice on one lens there are 2 scratches.
Roll forward 10 days, and I go online regarding the warranty.
No problem say William Painter. Send us pics if you can.
I did. Within 24 hours I'd had confirmation a replacement pair had shipped, and within 1 week I had received that new pair all the way over the pond from the US of A to the UK.
That, is gold standard customer service. I've told lots of people.
Thank you very much guys, and you Brittany!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I have had my William Painters for 5+…

I have had my William Painters for 5+ years when one of the nose cushions broke. First of all, I did not buy these directly and did not register them when purchased. So I thought I had no recourse but I wanted to check into a repair anyway. I was delighted to find out that I could receive a new pair of the same glasses. Yes, it cost me a warranty registration of $59 but that is about half of what I paid to get a famous brand repaired a while ago plus I had a brand new pair of glasses.

April 10, 2026
Unprompted review
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Reply from William Painter

We appreciate you!

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Rated 5 out of 5 stars

Brittany was very responsive and…

Brittany was very responsive and helpful... took the time to completely explain the warranty replacement process.

Bought my Hook Blue Tint in 2020 ... lost them in 2022 ... filed a warranty claim with 49.95 fee last week ... and had my new Hook Blue Tint in a week!

May 12, 2026
Unprompted review
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Reply from William Painter

Thanks for the continued support:)

Rated 5 out of 5 stars

I love my sunnies

I love my sunnies. The frames are lightweight and solid, and the lenses are excellent as well. I've loved a few pairs, and as life happens I've also destroyed quite a few pairs. The customer service team is exceptionally quick to have another pair shipped to me because of their lifetime warranty. Always a great experience, thanks!

May 12, 2026
Unprompted review
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Reply from William Painter

Thanks for all the support, John:)

Rated 5 out of 5 stars

I’ve had WP sunglasses for a few years

I’ve had WP sunglasses for a few years. I’ve gotten a lot of compliments and the build quality is great. I did have a pair break on the nose piece and replacing them was super easy and fast. Would def recommend them.

April 1, 2026
Unprompted review
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Reply from William Painter

Thank you, Jon!

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Rated 5 out of 5 stars

Love these glasses and the warranty!

I have been a fan of William Painter sunglasses for years. I just recently had the easiest possible experience trying to use the warranty, it was amazing, completed in a few days,
My whole family has now converted to William Painter sunglasses with a style for each of us. We are all hooked!

April 11, 2026
Unprompted review
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Reply from William Painter

Thank you so much, Grace!

Rated 5 out of 5 stars

Brittany is the best…

I thought Brittany was very patient and helpful with during the purchase process for my empire glasses. I expressed my problem and she came up with a solution that I thought was more than adequate.

May 18, 2026
Unprompted review
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Reply from William Painter

Thank you for the kind words:)

Rated 5 out of 5 stars

Used them for years and got replacement glasses

I ordered the hook years ago and have been really happy with them and sadly managed to scratch the lens pretty badly and I reached out to them regarding their lifetime warranty and they sent new glasses right away.
Thank you Brittany in customer service if you ever read this.

April 21, 2026
Unprompted review
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Reply from William Painter

Awe thanks so much for the kind words!

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Rated 5 out of 5 stars

Best Sunglasses for Clumsy People!

I bought my first pair of William Painter sunglasses in 2019 and have been using them on my boat and in the ocean ever since! In 2023, one of the arms broke, but thanks to their lifetime warranty, I was able to get a replacement with no hassle.
My original model wasn’t available, so I got to choose a new style at no extra cost. The replacement arrived quickly, and thanks to the $0 invoice, I didn’t pay any customs fees from the autority.

It’s been 3 years with my new pair, and I’m still super happy with them. If you’re the type to rough up or break your sunglasses easily, William Painter is made for you! The quality and customer service are top-notch.
I recommend William Painter 100%!

Happy sailing! 🌊😎

April 9, 2025
Unprompted review
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Reply from William Painter

Thanks for the review and kind words! We appreciate you:)

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. After 5 years of having the glasses, I returned them for a brand new pair for only $50. Love that glasses. And love them. Thanks!

March 28, 2026
Unprompted review
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Reply from William Painter

Thanks, Jeffrey! We appreciate you!

Rated 5 out of 5 stars

The lifetime warranty on these glasses…

The lifetime warranty on these glasses is the absolute best! Their customer support is incredibly helpful and their sunglasses are the best I’ve ever worn. I’ve been wearing their glasses since 2019. I lost one pair, another wash demolished by a friend’s pitbull and my previous pair was found broken mysteriously in my purse after a couple years of heavy wear. I’m rough on everything I’ve ever owned and maybe a little accident prone, but every time William Painter comes through!

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

🚨 Mom approved sunglasses alert

🚨 Mom approved sunglasses alert! 🚨

I finally found sunglasses that can actually survive my life. The Oasis by William Painter aren’t just stylish—they’re tough enough to handle three wild kids, a high-energy pup named Oreo, and all the chaos that comes with parenting.

The best part? They come with a lifetime warranty. Yep, a lifetime. Because let’s be real… with my crew, glasses usually don’t last more than a week 😂

Comfy, sleek, and totally reliable, these are the kind of sunglasses that make you feel confident AND protected under the sun. If you’re running around like me and need eyewear that can keep up… stop scrolling. THESE. ARE. THEM. 🕶️✨

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

William Painter

The customer support staff was friendly, knowledgeable, and incredibly helpful when resolving my issue. I will be buying any sunglasses through them, as their lifetime warranty is a huge bonus to already good quality products!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely upstanding company

Extremely upstanding company. Devoted to their customers and the satisfaction with their products. They are quick to reply and very helpful. Also, they make great sunglasses.

February 20, 2026
Unprompted review
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Reply from William Painter

Thank you so much for the kind words! We appreciate you:)

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