Our bed was installed today by Dean & Jibreel they were superb, so helpful and full of customer care a credit to Willowbrook Called to confirm delivery time which was lovely. We are so happy with ou... See more
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Review summary
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The salesman was extremely professional and friendly…every question we asked - he answered fully and gave us lots of choices and options to guide us through our bed purchase. He also did a full demons... See more
Company replied
It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I... See more
Company replied
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to hel... See more
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Company details
Written by the company
At Willowbrook, we are in our 26th year of providing innovative mobility solutions ranging from quality British-made Riser Recliner Chairs, Adjustable Beds and Bath Lifts that really do make a difference to people’s lives. Unlike many other providers, we are proud to be able to handcraft your electric chair or electric bed in our very own UK Factory. We are leaders in our field thanks to extensive investment in the best equipment and materials, our high levels of customer service and quality mobility products. We are here to improve your independence and lifestyle in and out of your home.
Contact info
Mercury House, WR9 0QH, Droitwich, United Kingdom
- 0800 854 330
- sales@willowbrook.co.uk
- www.willowbrook.co.uk
4.5
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Terrible
Terrible. I was not made aware that the bed would be sprayed with chemicals to which I am highly allergic to. Even when the awful smell wears off it will still have the chemical embedded, so I will never be able to use it. Ive had to move out of my bedroom and have wasted nearly £4K . I cannot return so I am left heavily out of pocket . Be very wary if you have any allergies.
Further to your reply. The awful smell has not worn off and I will never be able to use the bed.i need to get it moved asap. You now want to charge me £180 to move the bed which is outrageous.
I never received the cool topper as ordered and still not got it.
I am at my wits and. Absolutely awful Customer service.
Would not recommend.
June 12, 2026
Unprompted review
Reply from Willowbrook
Hello,
Thank you for your review, we are sorry to hear that you are unhappy with the smell of the bed, but pleased to hear that this has now worn off. As with all new items there will be an element of a smell but this should not be of a concern and will soon disappear. We do not use harmful chemicals.
Thank you
Customer Services
Great company excellent service
Ian came to demonstrate a bed for us from Willowbrook, wow what a great service so informative for customers. The beds are made to a very high standard and they are a British company. The adjustable bed was amazing it will be so helpful to both of us and make getting in and out a breeze. Willowbrook have been so helpful and supporting thank you very much to Vicky and all at Willowbrook. We would highly recommend this wonderful company. Best wishes Mrs Round.
June 11, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful and detailed review, Mrs Round.
We’re delighted to hear that Ian provided such an informative and helpful demonstration, and that you were impressed with both the service and the quality of our beds.
It’s fantastic to know that the adjustable bed will make such a positive difference for you both, particularly when it comes to ease of use and comfort. That’s exactly what they’re designed for.
We’re also very pleased to hear your kind mention of Vicky and the wider team — your feedback means a great deal to all of us.
Thank you for your recommendation and for choosing Willowbrook. Best wishes to you both.
Very informative
Very informative, helpful, and polite service. Rob showed my parents all the available options and answered every question honestly. He wasn’t a pushy salesman at all and gave us genuine advice to help us choose the right bed. We would definitely recommend this company.
June 11, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Rob provided such an informative, helpful, and polite service, taking the time to show your parents all the available options and answer every question honestly.
It’s especially nice to know that his genuine, no‑pressure approach helped you feel confident in choosing the right bed, that’s exactly the experience we aim to provide.
Thank you for your recommendation and for choosing Willowbrook, we truly appreciate your kind words.
It was simon who visited and…
It was simon who visited and demonstrated the rise recliner chair and searched for thevbest possible deal for me. The quality of thebproduct following the demonstration is honestly second ro jone. I am sure tjis will aid my mobility following a stroke. I would reccomend Simon as a salesman who was friendly, polite and professional. I havevpurchased a chair. I am sure this goingis going to be an amazing comfortable chair.
June 11, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful and detailed feedback.
We’re delighted to hear that Simon provided such a friendly, polite, and professional service, taking the time to demonstrate the rise and recliner chair and find the best possible option for you.
It’s fantastic to know how highly you rate the quality of the product, and we’re especially pleased to hear that you feel it will support your mobility following your stroke — that’s exactly what our chairs are designed to do.
Thank you for your recommendation, and for choosing Willowbrook. We hope your new chair brings you outstanding comfort and support for many years to come.
The ordering and delivery of my bed was…
The ordering and delivery of my bed was second to none thank you Neil and James for a very efficient delivery and job well done good instructions how to use my bed
June 10, 2026
Unprompted review
Reply from Willowbrook
We’re delighted to hear that your ordering and delivery experience was second to none. It’s great to know that Neil and James provided such an efficient service and took the time to explain how to use your new bed clearly.
We’ll be sure to pass on your kind words to them, they’ll really appreciate it. Thank you for choosing Willowbrook, and we hope you enjoy many years of comfort with your new bed.
Sarah was absolutely amazing
Sarah was absolutely amazing! She spent an hour on the phone with me for my elderly nan to sort out an engineer for her chair and for a staff member who said she was new, I never would have guessed as she was so knowledgeable and helpful. Thank you, Sarah, for peace of mind and organising everything so perfectly.
June 10, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear about your experience with Sarah. Spending that extra time to ensure everything is arranged properly , especially for your elderly nan, is exactly the level of care we strive to provide.
It’s fantastic to know that Sarah showed such knowledge, professionalism, and genuine helpfulness. We’ll be sure to pass on your lovely comments, she’ll be thrilled to read them.
Thank you again for your kind words and for choosing Willowbrook.
At every stage of the purchase of my…
At every stage of the purchase of my adjustable, things went very smooth and efficiently. All staff that I dealt with were friendly and very helpful.
June 10, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that everything went smoothly and efficiently at every stage of your purchase. It’s great to know that all the team members you dealt with were friendly and helpful throughout the process.
Thank you for choosing Willowbrook, we truly appreciate your support and your lovely comments.
Gary demonstrated and explained the bed…
Gary demonstrated and explained the bed options to a very high standard. Would recommend him and Willowbrook highly
June 10, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that Gary demonstrated and explained the bed options to such a high standard. Taking the time to ensure everything is clear and tailored to each customer’s needs is something we pride ourselves on.
Thank you for your recommendation of both Gary and Willowbrook, we truly appreciate your kind words.
Absolutely brilliant
Absolutely brilliant. We were fully informed. Everything was first rate. Fully recommend Gary as the demonstrater..
Thankyou.
Lesley
June 10, 2026
Unprompted review
Reply from Willowbrook
Thank you very much for your wonderful feedback, Lesley.
We’re delighted to hear that you found everything first rate and that you felt fully informed throughout the experience.
It’s especially great to know that Gary delivered such a brilliant demonstration, we’ll be sure to pass on your kind words to him.
Thank you for your recommendation and for choosing Willowbrook, we truly appreciate it.
Sales and actual delivery service (neil…
Sales and actual delivery service (neil and dean) were great. The only issue we had was getting the delivery organised.
June 5, 2026
Unprompted review
Reply from Willowbrook
Thank you for your feedback.
We’re really pleased to hear that you were happy with both the sales experience and the delivery service from Neil and Dean — we’ll be sure to pass on your kind comments to them.
We’re sorry to hear that organising the delivery wasn’t as smooth as it should have been. We understand how important clear and timely communication is, and we’ll take your comments on board to help improve this part of the process.
Thank you again for choosing Willowbrook and for taking the time to share your experience — we truly appreciate it.
Not comfortable
Bought this chair as I have issues with my lumbar region and mobility. The chair took 6 weeks to arrive and it has to be the most uncomfortable chair I have ever sat on. The seat is very hard, the lumber support is more like thoracic and there is no support at all for the cervical spine. An engineer came out to replace the casters as the ones fitted where wrong. I mentioned the support issues and they reported that back and told me to contact Willowbrook and he would come back to take it away and give me a loan chair while that is being adjusted. Another engineer came out not realising he was to bring a loan chair so he left. The problem could not be fixed on site!! So still waiting to have a chair I can sit in. They are very quick to make the sale get your deposit then couldn't care less. Total waste of money £3860 a rip off and because it is bespoke I am stuck with it. Would not recommend.
June 4, 2026
Unprompted review
Reply from Willowbrook
Hello Ms Jackson,
Thank you for your review, we are sorry to hear that you are unsatisfied with your purchase. We understand that it can be disappointing when something does not meet your expectations and we will ensure feedback is given to those that require it. Our priority is for you to have a chair that you are comfortable in and would ask you to reach out to our customer service department to see what options are available for you.
Kind Regards
Customer Services
Rob came to demonstrate an adjustable…
Rob came to demonstrate an adjustable bed and the service was fantastic
He took time to explain everything and made sure the bed met my needs
Would highly recommend and looking forward to a good nights rest
June 4, 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic review.
We’re delighted to hear that Rob provided such excellent service during your adjustable bed demonstration. Taking the time to explain everything clearly and ensure the bed meets your individual needs is exactly what we aim for.
It’s wonderful to know you’re feeling confident in your choice — and we hope you enjoy many comfortable and restful nights once your bed arrives.
Thank you for your recommendation and for choosing Willowbrook.
Alastair was great
Alastair was great. Fab chair. Would definitely recommend. 5 stars
June 4, 2026
Unprompted review
Reply from Willowbrook
Thank you for your fantastic feedback.
We’re delighted to hear that Alastair made such a great impression and that you’re so pleased with your chair.
Your recommendation and 5‑star rating really mean a lot to us — thank you for choosing Willowbrook!
A very friendly and helpful Mr.Mark…
A very friendly and helpful Mr.Mark Osborne came to to advise us on a rise and recliner chair. He did us an extremely informative presentation. A very pleasant gentleman. Very understanding and empathetic to my husbands medical problems. Highly recommend and appreciated.
June 3, 2026
Unprompted review
Reply from Willowbrook
Thank you so much for your wonderful review.
We’re delighted to hear that Mark Osborne provided such a friendly, informative, and supportive experience. Taking the time to fully understand your husband’s needs and demonstrating the chair with care and empathy is exactly what we strive for.
It’s especially important to us that our customers feel comfortable, understood, and well looked after, so your kind words mean a great deal. We’ll be sure to pass your lovely feedback on to Mark.
Thank you again for your recommendation and for choosing Willowbrook.
Great demo
Steve G was very informative and well mannered. Which made me more than happy to purchase a new chair.
June 3, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that Steve G was informative and well mannered, helping you feel confident in your decision to purchase a new chair.
Providing clear advice and a comfortable, positive experience is very important to us. We’ll be sure to pass your kind words on to Steve.
Thank you for choosing Willowbrook — we truly appreciate your support.
CRAP
Appalling don't trust them rip off merchants if you care for the person don't order from them disgusting disgrace ,
June 1, 2026
Unprompted review
Reply from Willowbrook
Hello Mr Livsey,
We are sorry that you are unhappy, unfortunately we are unable to locate any account under the name supplied, we would urge you to contact ourselves to discuss the matter further.
Kind Regards
Customer Services
Excellent delivery and service.Very…
Excellent delivery and service.Very helpful.
SWC 22843
Dean Wildwood.
Thankyou very much.Highly recommended
May 29, 2026
Unprompted review
Reply from Willowbrook
Thank you for your wonderful feedback.
We’re delighted to hear that you received excellent delivery and service, and that everything was so helpful.
It’s great to know that Dean Wildwood made such a positive impression — we’ll be sure to pass on your kind words to him.
Thank you very much for your recommendation and for choosing Willowbrook.
From the first enquiery to the…
From the first enquiery to the instlation very efficent ,the team of James and his co worker were very courtious and efficent altogether very promt and proffesional ,
May 29, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind feedback.
We’re delighted to hear that your experience was efficient from your first enquiry right through to installation.
It’s great to know that James and his colleague were courteous, prompt, and professional throughout — providing a smooth and positive experience is exactly what we aim for.
Thank you for choosing Willowbrook — we truly appreciate your support and your kind words.
A great way to spend money
A really pleasant and efficient guy. Explained everything and was happy to go back and go over anything I wasn’t sure about. He left me feeling I had made the right decisions. If the installation goes as well as this, i shall have no complaints.
May 28, 2026
Unprompted review
Reply from Willowbrook
Thank you for your lovely feedback.
We’re delighted to hear that you found our representative pleasant and efficient, and that they took the time to explain everything clearly and revisit any points you weren’t sure about. Helping our customers feel confident and comfortable in their decisions is very important to us.
We’re so pleased you feel you’ve made the right choice, and we look forward to your installation experience being just as positive. Thank you for choosing Willowbrook — we truly appreciate your kind words.
Cost effective and good quality product.
I found this company very professional.
Their advisor- representative was not pushy, answered all my questions without hesitation and I found the price for the item not exorbitant. They kept me in contact throughout and they took care when delivering the product. Well worth considering this company.
May 28, 2026
Unprompted review
Reply from Willowbrook
Thank you for your kind and thoughtful feedback.
We’re delighted to hear that you found our team professional and approachable, and that our representative took the time to answer all your questions without any pressure. Providing clear, honest guidance is very important to us.
It’s also great to know you felt the pricing was fair, and that we kept you informed throughout while ensuring a careful delivery of your product.
Thank you for your recommendation and for choosing Willowbrook — we truly appreciate your support.
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