Ordered my Ford Puma in early September 2025 and 6 months later I am still waiting for a delivery date. I have chased them a few times and I don’t think the car is even on the country yet. I was told... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I signed a 3-year contract and waited patiently for 3 months for my vehicle. Two weeks before delivery, I received a call stating they were increasing my monthly payments. When I refused to accept t... See more
Company replied
We would highly recommend using Kelly-Anne & her team to source & deliver your new vehicle. We just took delivery of our brand new Volvo Xc40 & are delighted with the very professional service. They... See more
Company replied
This is the second time leasing and our original lease company really suffered with communication. After some hunting around I came across the great reviews of Willow and decided to give them as cal... See more
Company replied
Company details
About Willow Leasing
Written by the company
THE BEST WAY TO A NEW CAR
Get the best price on the web with an effortless ordering process and great communication. We're here to help you get that brand new car completely hassle-free - no worries, no stress.PERSONAL AND DEDICATED CUSTOMER SERVICE
Get a personal consultant who is there to guide through your leasing process. Dedicated. Helpful. With prompt updates and great communication, our team comes highly recommended.ALL MAKES & MODELS
Looking for something specific? Come to us, we have access to all makes and models. Can't find something on our website, speak directly to our team of fantastic consultants who can source a price for you on whatever you want. We're just a phone call or email away.MEMBERS OF THE BVRLA
We are a member of the BVRLA; meaning that we have to, like every member, abide by a Code of Conduct that is in place to make sure that you, the customer gets clear and precise information, fair terms and conditions, a complaint resolution service and a high standard of service. All BVRLA members undergo an annual audit that inspects us to make sure we maintain our compliance to BVRLA standards and Code of Conduct.Contact info
Office 1, DN10 6JG, Bawtry, United Kingdom
- 03453503776
- enquiries@willowleasing.com
- www.willowleasing.com
2.6
Poor
358 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Willow Leasing
Hi Mrs Reber! Thank you for your wonderful review! I'll make sure that Marcus sees your kind words - he'll be quite pleased! Customer satisfaction is very important to us so we're glad that you've given us five-stars! Make sure to follow us on our social media channels, we'd love to keep in touch!
Happy Driving! - Sophie
Advertisement
willow 5 stars all the way
willow 5 stars all the way, nothing to much trouble, marcus has been brilliant thank you
May 27, 2021
Unprompted review
Reply from Willow Leasing
Hi Anne! Thank you for your wonderful review! I'll make sure that Marcus sees your kind words - he'll be quite pleased! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! We have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
WILLLLLOOOOOWWWWW!!!
The team at willow leasing were soooo helpful. They got me sorted, even when I was a bit awkward and it was all worth it in the end. Now I have a stunning new car and their help right the way through my contract. A GREAT BIG Thankyou to the whole team.
May 27, 2021
Reply from Willow Leasing
Hi Libby! Thank you for taking the time to write such an amazing review! We're glad you rated us five-stars and we look forward to helping you in the future. Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
They where very helpful and efficient
May 25, 2021
Reply from Willow Leasing
Hi Matthew! Thank you for taking the time to write a review! We're so happy that you rated us five stars. Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
5 Star Service
What a service from Scott and the Willow Leasing Team, from start to finish, they could not have been more helpful.
They made the process so smooth, even though i am sure this wasn't the easiest one they have done :)
Would highly recommend them to anyone looking to lease a car, nothing is too much trouble
May 21, 2021
Reply from Willow Leasing
Hi KP! Thank you for taking the time to write such a fantastic review! I'll make sure that Scott sees your praise! We hope you enjoy your new car and we look forward to helping you again in the future! You may not know but we have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
Advertisement
Excellent service from start to finish.
Excellent service from start to finish, Marcus made the whole process easy and simple and got us the best deal out there. Would definitely recommend Willow leasing. 5 Stars
May 14, 2021
Reply from Willow Leasing
Hi there! Thank you for taking the time to write such an amazing review! I'll make sure that Marcus sees your praise! We're glad you rated us worthy of five-stars - customer satisfaction is very important to us! You may not know but we have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
First time using Willow Leasing
When searching for my first foray into leasing an electric car, Willow Leasing turned out to be far cheaper than all of the other leasing companies I've heard of or used in the past. The service I received from Marcus was outstanding, making the entire process from start to finish incredibly easy. I would definitely recommend Willow Leasing to anyone looking to lease a car.
May 13, 2021
Reply from Willow Leasing
Hi Kerry! Thank you for your wonderful review! I'll make sure that Marcus sees your kind words - he'll be quite pleased! We always aim high and we're proud to keep our customers as happy and stress-free as possible! Why not follow us on our social media and keep in touch - we'd love to hear from you!
Happy Driving! - Sophie
Nissan Qashqai
Customer care has been excellent. Questions and queries were answered with care and professionalism. Thoroughly recommend this leasing company. Many thanks to Kelly Anne.
May 12, 2021
Unprompted review
Reply from Willow Leasing
Hi there! Thank you for taking the time to write a review! I'll make sure Kelly-Anne sees your kind words! We're glad you rated us five-stars and we look forward to helping you in the future!
Happy Driving! - Sophie
Willow Leasing customer service
The customer service from Kelly-Anne was outstanding, nothing was to much trouble,always available on the phone to answer my many questions. As a newcomer to Leasing she made the process very easy.I will definitely use them again.
May 12, 2021
Reply from Willow Leasing
Hi there! Thank you for taking the time to complete a review for us! I'll make sure that Kelly-Anne sees your praise! We always aim to make your leasing process easy and hassle-free and we're glad that you felt this way about your experience! We have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
Advertisement
Simply the best experience leasing a car
This is the second time leasing and our original lease company really suffered with communication. After some hunting around I came across the great reviews of Willow and decided to give them as call. The team are very knowledgeable and talked through every part of the process. Our vehicle arrived yesterday and we are delighted. I cant recommend them highly enough.
I wanted to say thank you to Kelly-Anne at Willow Leasing for making the process so efficient and seamless.
May 12, 2021
Reply from Willow Leasing
Hi Steve! Thank you for your fantastic review! I'll make sure Kelly-Anne sees your kind words! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! Don't forget that we have a referral scheme - recommend us to your friends, family and colleagues and get some money back for your efforts!
Happy Driving! - Sophie
This is the first time I've leased a…
This is the first time I've leased a car from Willow Leasing and it's been an extremely good experience through out, and a big thankyou to Kelly-Anne who as been professional and very helpful and friendly in every way through out the process until the new car arrived ☺️
May 10, 2021
Reply from Willow Leasing
Hi Lambert! Thank you for taking the time to write such a great review! I'll make sure that Kelly-Anne sees your praise! We're so happy to hear how satisfied you were with our service! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Willow leasing, first class service.
Willow leasing, what a pleasure to do business with. Marcus Machin The agent that dealt with us from the quote to the delivery of the new car was absolutely first class. making everything so easy to understand and can’t be thanked enough. Would highly recommend and will definitely be using Willow Leasing again.
R Morris
May 7, 2021
Reply from Willow Leasing
Hi Richard! Thank you for taking the time to write such a fantastic review! I'll make sure that Marcus sees your kind words - he'll be quite pleased! We hope you enjoy your new car and we look forward to helping you again in the future! Make sure to follow us on our social media channels, we'd love to keep in touch!
Happy Driving! - Sophie
First time leasing & my experience with…
First time leasing & my experience with Willow leasing & representative Scott was fantastic. Everything went smoothly including delivery & I am so pleased. Kept updated throughout the whole process. Would highly recommend.
May 4, 2021
Unprompted review
Reply from Willow Leasing
Hi there! Thank you for taking the time to write such a great review! I'll make sure Scott sees your kind words! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. We have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
Advertisement
First time leaser
an excellent service from Willow Leasing, especially Marcus who answered all my daft questions. Always on the end of the phone, making the whole process from initial inquiry to delivery very easy and very happy with the car !
thanks again Marcus
May 4, 2021
Reply from Willow Leasing
Hi Steve! Thank you for your fantastic review! I'll make sure that Marcus sees your praise! We're so glad that you're already loving and enjoying your new car! We always aim high and we're proud to keep our customers as happy and stress-free as possible! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Great quick friendly service
Great quick friendly service. Marcus was able to talk through options with me and help me find the best price without pushing me to pay any more than I needed to.
April 30, 2021
Unprompted review
Reply from Willow Leasing
Hi there! Thank you for taking the time to write such a wonderful review! I'll make sure Marcus sees your kind words! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! Make sure to follow us on our social media channels, we'd love to keep in touch!
Happy Driving! - Sophie
5 star service from start to finish
5 star service from start to finish, everything went to plan and kept well informed throughout
April 29, 2021
Reply from Willow Leasing
Hi there! Thank you for taking the time to complete a review for us! We're so happy that you rated us five stars. Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
The best way to a new car
Willow Leasing provided exemplary service from order to delivery of our new Nissan Leaf. Best price on the web, effortless ordering process, great communication. Thank you Kerry-Anne! Highly recommended 🙂
April 29, 2021
Unprompted review
Reply from Willow Leasing
Hi John! Thank you for your amazing review! I'll make sure that Kelly-Anne sees your kind words - she'll be quite pleased! We hope you enjoy your new car and we look forward to helping you again in the future! We have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
Advertisement
Excellent throughout
Competitive pricing, excellent service, very prompt attention and great communication throughout. Completely hassle free - what more can you ask for. Five Star plus.
April 29, 2021
Unprompted review
Reply from Willow Leasing
Hi Robert! Thank you for taking the time to write such a great review! We're so happy to hear how satisfied you were with our service! We always aim to make your leasing process easy and hassle-free and we're glad that you felt this way about your experience! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Nissan Leaf - Great car, even better service!
We decided to go full electric and the deal for the Nissan Leaf was just too good to miss.
I’m the type of person that asks a lot of questions before making a purchase and can also be quite demanding during the entire process.
Willow always responded to my queries in a timely manner and were always available at the end of the phone.
Between Marcus and Scott, they did a fantastic job!
I will certainly be leasing my next vehicle through Willow!
Maybe a Tesla next time ;)
April 27, 2021
Reply from Willow Leasing
Thank you for taking the time to write such a fantastic review! I'll make sure that Marcus and Scott get to read your praise! We're so happy to hear how satisfied you were with our service! Why not follow us on our social media and keep in touch - we'd love to hear from you!
Happy Driving! - Sophie
Reply from Willow Leasing
Thank you for taking the time to write a review! I'll make sure Marcus sees your kind words! We're so happy you rated us five-stars! We enjoy your new car and we look forward to helping you again in the future!
Happy Driving! - Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.