Ordered my Ford Puma in early September 2025 and 6 months later I am still waiting for a delivery date. I have chased them a few times and I don’t think the car is even on the country yet. I was told... See more
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I signed a 3-year contract and waited patiently for 3 months for my vehicle. Two weeks before delivery, I received a call stating they were increasing my monthly payments. When I refused to accept t... See more
Company replied
We would highly recommend using Kelly-Anne & her team to source & deliver your new vehicle. We just took delivery of our brand new Volvo Xc40 & are delighted with the very professional service. They... See more
Company replied
This is the second time leasing and our original lease company really suffered with communication. After some hunting around I came across the great reviews of Willow and decided to give them as cal... See more
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Company details
About Willow Leasing
Written by the company
THE BEST WAY TO A NEW CAR
Get the best price on the web with an effortless ordering process and great communication. We're here to help you get that brand new car completely hassle-free - no worries, no stress.PERSONAL AND DEDICATED CUSTOMER SERVICE
Get a personal consultant who is there to guide through your leasing process. Dedicated. Helpful. With prompt updates and great communication, our team comes highly recommended.ALL MAKES & MODELS
Looking for something specific? Come to us, we have access to all makes and models. Can't find something on our website, speak directly to our team of fantastic consultants who can source a price for you on whatever you want. We're just a phone call or email away.MEMBERS OF THE BVRLA
We are a member of the BVRLA; meaning that we have to, like every member, abide by a Code of Conduct that is in place to make sure that you, the customer gets clear and precise information, fair terms and conditions, a complaint resolution service and a high standard of service. All BVRLA members undergo an annual audit that inspects us to make sure we maintain our compliance to BVRLA standards and Code of Conduct.Contact info
Office 1, DN10 6JG, Bawtry, United Kingdom
- 03453503776
- enquiries@willowleasing.com
- www.willowleasing.com
2.6
Poor
358 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Willow Leasing
Hi Bethan! Thank you for taking the time to write a review! I'll make sure that Scott sees your kind words! We hope you enjoy your new car and look forward to helping you again in the future. Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
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This is the first time I’ve leased a…
This is the first time I’ve leased a car using Willow Leasing. Scott has been very helpful all the way through, answering my (many!) questions and resolving everything promptly.
My car has arrived today, as scheduled and I am very pleased! I would recommend Willow Leasing and I would definitely use them again.
March 31, 2021
Reply from Willow Leasing
Hi Deanna! Thanks for your fantastic review! I'll make sure that Scott sees your kind words - he'll be so pleased! We're so happy you rated us five-stars! We hope you enjoy your new car and we look forward to helping you again in the future! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
Excellent service
March 28, 2021
Reply from Willow Leasing
Hi Bina! Thank you for your review! We're so happy that you rated us five stars. We hope you enjoy your car and we look forward to helping you again in the future. Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
This is the 3rd time I've leased a…
This is the 3rd time I've leased a vehicle but i hadn't used Willow Leasing before. It's been the easiest process to date, great communication throughout and it's the first time my vehicle arrived on time, very happy, A* service.
March 28, 2021
Unprompted review
Reply from Willow Leasing
Hi David! Thank you for taking the time to complete a review for us! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
Never leased before but felt very…
Never leased before but felt very confident with the help of Kelly-Anne. Always happy to help. The car was dropped off hassle free and complete with no fuss or stress.
March 28, 2021
Unprompted review
Reply from Willow Leasing
Hi Ryan! Thank you for taking the time to write a review for us! I'll make sure that Kelly-Anne sees your praise! We're so happy that you rated us five-stars! We hope you enjoy your car and we look forward to helping you again in the future.
Happy Driving! - Sophie
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Just received my car this morning
Just received my car this morning, never leased before when I came across willow leasing Kelly Anne was so helpful and answered all my questions.
Every step of the way has been very easy and Kelly Anne has been at the other end of the phone or an email to help.
I am really pleased with the service and how easy it was.
Thanks
Becky
March 24, 2021
Unprompted review
Reply from Willow Leasing
Hi Becky! Thanks for your amazing review! I'll make sure that Kelly-Anne sees your kind words - she'll be quite pleased! We hope you enjoy your car and we look forward to helping you again in the future! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
Very friendly and helpful staff
Very friendly and helpful staff. Would definitely recommend.
March 24, 2021
Reply from Willow Leasing
Hi Sam! Thank you for taking the time to complete a review for us! We're so happy to hear how satisfied you were with our service! We hope you enjoy your car and we look forward to helping you again in the future!
Happy Driving! - Sophie
Outstanding from start to finish
The service from willow leasing was outstanding, never would I have thought the process of getting a new motor would be so easy, the team there are amazing especially Scott who sorted everything for me, and now I have hassle free motoring thank you
March 23, 2021
Reply from Willow Leasing
Hi Jeffery! Thank you for taking the time to write such a nice review! I'll make sure that Scott reads your kind praise! We always aim to make your leasing process easy and hassle-free and we're glad that you felt this way about your experience! We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
Leasing
Willow team was able to source my car rapidly and helped through the entire car leasing process.
March 20, 2021
Reply from Willow Leasing
Hi Julien! Thank you for writing a review! We are so glad you rated us five-stars and we look forward to helping you in the future. We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
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Great service
Great service, really responsive when I called or asked questions, love the car and was an easy and quick process and to end.
March 19, 2021
Reply from Willow Leasing
Hi Gill! Thank you for writing this great review! We're so glad that you're already loving and enjoying your new car! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
Great company, with very friendly staff
Kelly-Anne was super friendly and extremely helpful throughout the process. I had a great experience and now I have a great car! Will definitely use Willow Leasing again in the future
March 19, 2021
Reply from Willow Leasing
Hi Lib! Thank you for taking the time to write such a nice review! I'll make sure that Kelly-Anne gets to read your praise! We hope you enjoy your new car and we look forward to helping you again in the future!
Happy Driving! - Sophie
Really Helpful
Very helpful at all times and professional, nothing was too much trouble. Would definitely recommend.
March 19, 2021
Reply from Willow Leasing
Hi Mr Rossiter! Thank you for your review! Every member of our team look to help you in anyway we can! We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
First time I've leased a car
First time I've leased a car, the deal Willow Leasing had was great, couldn't fault Kelly-Anne in her customer service keeping me informed of progress and delivery date.
March 19, 2021
Reply from Willow Leasing
Hi Martin! Thank you for writing a review for us! I'll make sure Kelly-Anne gets to see your kind words. Customer satisfaction is very important to us so we're glad that you've given us five-stars! We hope you enjoy your new car and we look forward to helping you again in the future!
Happy Driving! - Sophie
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Scott has been the most amazing person…
Scott has been the most amazing person so deal with. He’s helpful, courteous and better than all the rest! Willow Leasing is just fab! Thank you to the team and I’ll be highly recommending this company x
March 18, 2021
Reply from Willow Leasing
Hi Carla! Thank you for taking the time to write such a wonderful review! I'll make sure Scott sees your kind words - I'm sure he'll be so pleased! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
I would use again
I would use again
prices are good
service good
People excellent
good all round
Many thanks
March 17, 2021
Reply from Willow Leasing
Hi Mr Abley! Thank you for writing a review for us! We're glad you rated us worthy of five-stars - customer satisfaction is very important to us! We hope you enjoy your new car and we look forward to helping you in the future.
Happy Driving! - Sophie
Great experience
Great experience leasing a Nissan Leaf from Scott at Willow Leasing. No pressure selling, just gave me the facts and was always quick to respond to queries from signing to delivery. Having shopped around, theirs was also the best deal I found.
March 16, 2021
Reply from Willow Leasing
Hi Ryan! Thank you for writing this amazing review! I'll make sure Scott sees your praise! We hope you enjoy driving your new car and look forward to helping you again in the future. Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
Excellent service
Excellent service. I got the car I wanted, at the price I wanted, on the date I wanted it. Communications were good and not excessive.
Would definitely use Willow leasing again.
March 16, 2021
Reply from Willow Leasing
Hi David! Thanks for this great review! We're so glad that you found us worthy of five-stars! We always aim high and we're proud to keep our customers as happy and stress-free as possible! We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
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Scott is excellent and his customer…
Scott is excellent and his customer care is outstanding.
We’re close to looking for additional fleet vehicles and I’ll definitely call Scott at Willow.
March 16, 2021
Unprompted review
Reply from Willow Leasing
Hi Mr McMahon! Thank you for taking the time to write this review! I'll make sure Scott sees your amazing praise. We hope you enjoy your new car and we look forward to helping you with some more in the future!
Happy Driving! - Sophie
Reply from Willow Leasing
Hi Jessica! Thanks for your review! I'll make sure Scott sees your kind words! We're glad you were satisfied with our service! We hope you enjoy your new car and look forward to helping with your next car in the future!
Happy Driving! - Sophie
Great customer service experience.
Just taken delivery of a new F-Pace from Scott at Willow Leasing.
Outstanding customer service from start to finish.
Competitive pricing with friendly & efficient service.
We would highly recommend this company.
March 16, 2021
Unprompted review
Reply from Willow Leasing
Hi John! Thank you for your review! I'll make sure Scott sees your kind words! We're so happy to hear how satisfied you were with our service! We look forward to helping you with another car in the future!
Happy Driving! - Sophie
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