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Bought a scooter and it was faulty E2 error which is a motor issue. I sent many chats and emails and have a transcripts for the conversation where I have been told a senior agent will be allocated and prodcut will be replaced this had not happened and been emailing since May 2023. Awful people to rip you off like that. How do I get the scooter fixed? I have a very upset and £300 down
Bought a scooter for £258 on Thursday 15th June, i sent emails and had no response, i waited patiently for my sons electric scooter to arrive, months later down the line i contacted my bank and had refund, but it was only a temporary refund so yesterday my bank took the £258 away and now im down on money i so desperately needed for christmas to treat my boy on presents, company seems like a scam and i want my money back as soon as possible
Bought a scooter for my sons birthday order 1031and it was faulty E2 error which is a motor issue. I sent many chats and emails to be told it would be collected by DHL and replaced this had not happened and been emailing since May 2023. Awful people to rip you off like that. How do I get the scooter fixed? I have a very upset boy and £265 down
Do not buy on Windclo.com
This website is a fraud.
I have still not received my order made on the 2nd of September and I have not had any update on the status of my order either. I have sent many messages via their contact page but no answer. I have also made a claim with Klarna in order to get a refund of my payment.
Don't buy from this website. They will send you a faulty product and never reply to your email to help fix it or return it.
Ordered a scooter for my sons birthday on the 1st august, I did not receive a confirmation email or any communication at all from the company. I emailed 4 times to check on updates when it would arrive, on the 17th august I emailed to say I wanted a refund or would be taking it further with my credit card. Apparently a refund has been issued but still have not received it. Will need to take the matter further with my credit card.
Ordered a scooter over 10 days ago and no update to say its on its way even though it says 3-5 days. Now i do not have a present for my son. Have emailed several times and no response and no phone number to ring. Have taken it up with Creditcard company to investigate.
Really Poor!!!
Have ordered a scooter for my daughter for her birthday off this site.. still haven’t received it even tho I had a email to say ‘ it is on its way…’ no response from
Windclo at all after trying to contact them. I’m now 260 pound down with an upset daughter who doesn’t deserve to have her main birthday present not turn up and I can’t afford to get another one!
I bought a scooter for my son. It worked for a week then the battery stopped charging. I emailed windclo as their website states that you get a one year warranty. I have sent multiple emails and tried their chat service. No one has answered. This has been going on for months now. Safe to say I now have a faulty scooter and wont be getting it refunded/replaced. Avoid, they will answer during the purchasing period then go silent. Wasters
AVOID THIS COMPANY AT ALL COSTS IT IS A FRAUD. Doesn’t reply to customer queries. This website is literally just taking money right now. Trying to get my money back right now speaking to my bank. Bunch of ba$tard$.
Reply from Windclo
Dear Jose,
We apologise for the negative experience you've had with our company. We take customer feedback seriously and appreciate you bringing this matter to our attention. We assure you that we do not intend to defraud anyone, and it's certainly not our intention to provide a poor customer service experience.
We understand your frustration with the lack of timely responses to your queries. We are actively working on improving our customer support system to ensure that all inquiries are handled promptly and efficiently.
If you are currently in the process of trying to get your money back through your bank, we hope that the issue will be resolved satisfactorily for you. However, we would also like to extend our help in resolving this matter directly with us. Kindly provide us with your order or account details, and we will investigate the issue and take appropriate actions to rectify the situation.
Sincerely,
Customer Support Team
I have ordered a scooter from them. It's been over a week and I have not received it yet. I have emailed them still no response. I paid by PayPal hopefully they will give my money back
So disappointed! Do not buy from them!
Reply from Windclo
Dear Syeda,
We sincerely apologise for the inconvenience you've experienced with your order. We understand how frustrating it can be to wait for a product without any updates or responses from the seller as we've had technical errors with our systems.
We've looked into your matter and have issued out a refund to you due to the inconvenience caused.
Once again, we apologise for the disappointment this has caused. We value your satisfaction and trust in our company, and we are committed to making things right for you.
Thank you for your understanding and cooperation. We will do our utmost to rectify this situation promptly.
Best regards,
Customer Support Team
Order was much better than anticipated. Used it for a while now and still getting a good range. App is useful for setting the speed response. Had some light issues setting up in the beginning, but customer service sorted it. Overall happy.
Reply from Windclo
Dear Keith,
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you are satisfied with your order and that it exceeded your expectations.
It's great to know that the product has been serving you well, and you are still getting a good range out of it. We're glad to hear that you find our app useful for adjusting the speed response to your preference. We always strive to provide features that enhance the overall user experience.
We apologise for any inconvenience you faced during the initial setup, but we're pleased that our customer service team was able to assist you promptly. We believe in providing excellent customer support, and it's heartening to know that we were able to resolve the issue to your satisfaction.
Happy riding! 🛴
Best regards,
Customer Support Team
Ordered a scooter for my daughter’s birthday. Delivery was 3-5 days on their site yet over a month later and nothing. No way of contacting them. Suspect this is a scam site. Fortunately I received a refund through my bank but I may be one of the lucky ones. Do not use this website!
Update* Company is now disputing my review and I’m having to submit evidence to Trustpilot (which I have now done!). Also contesting the refund my bank issued when they didn’t answer multiple emails after no delivery of the scooter I paid for. Avoid at all costs.
Ordered and paid for scooter and heard nothing since. No scooter and £329 down. Avoid at all costs
Reply from Windclo
Dear Naomi,
We apologise for the inconvenience you faced with your order. We understand how frustrating it can be to not receive updates or your purchased item.
Due to unforeseen circumstances, we experienced a shortage of stock for the specific scooter model you ordered. As a result, we were unable to fulfill your order as promptly as we would have liked. However, we have processed a full refund of £329 to your original payment method.
Once again, we are truly sorry for any disappointment caused. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.
Thank you for your understanding.
Best regards,
Customer Support Team
DO NOT BUY FROM THIS WEBSITE. £350 Scooter ordered that was apparently in stock and to be delivered in 3 days. Over a month later still not delivered, no customer service number to speak to someone, not one reply to an email.
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