I have been a member for about 15 years and understand the reason for the changes over the years. I still use it for gifting, but only larger gifts to meet the minimum shipping. I do find it a bit a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
website is easy to use -- except for the address book. If I have 300 recipients, and the name is Will -- I can't hit "W" or page down, and there isn't an alphabet A-Z by last name anywhere... I have t... See more
Company replied
Easy and fast order service. You have great communication regarding orders. Only issue is the inability to get help with updating an address. I tried to call Fedex to update an address but I was tol... See more
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I appreciated the reviews/ratings of the top wine connoisseurs. I would have given this 5-stars if: 1) there was more description of the wine itself, including the region, estate, and actual vintage t... See more
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Company details
- #16 of 29 best companies in Wine Store
- #30 of 44 best companies in Food Products Supplier
Written by the company
We created Wine.com to revolutionize the way people like you discover, buy, and enjoy wine. Being wine enthusiasts ourselves, we’re extremely proud to bring you the world’s largest selection, paired with expert guidance and unmatched convenience. We’ve built winery relationships for decades to give you access to everything from big-name, critically acclaimed wines to small production, unique bottles from all over the globe -- every region, varietal, and price. With easy filter and sort, professional ratings, a robust recommendation engine, the deepest wine and winery content, a 5-star mobile app, and live chat wine experts, we help you find old favorites or discover new ones among thousands of choices. We handle your wine with great care before you even place your order, by doing our own warehousing and fulfillment. Delivery options are up to you: choose your delivery date; skip the delivery hassle and conveniently pick up your wine at one of thousands of Walgreens, FedEx Office and enjoy free shipping on every order $49+ when you join our StewardShip program. With Wine.com, shipping is on your schedule and at your convenience. Cheers to discovering the world of wine together, all it takes is an open mind and an empty glass.
Contact info
United States
- 800-592-5870
- cs@wine.com
- www.wine.com
4.4
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very user- friendly
February 27, 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! -The wine.com Team
Easy to navigate and discover wines
Easy to navigate webpage where I was able to discover new wines based on regions and bottles I already enjoy. The information provided for each bottle is easy to digest, including winemaker's notes and professional ratings/reviews.
February 21, 2026
Reply from Wine.com
We truly appreciate your kind words—cheers to good wine and good company! -The wine.com Team
Easy to navigate website
Easy to navigate website. They always ship on time and wines arrive when promised. Great selection and stwardship customers get free shipping.
February 21, 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! -The wine.com Team
Great selection
Great selection; however, more discounts should be available for loyal customers/volume
February 21, 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! -The wine.com Team
Hate the bottle limitations
Hate the bottle limitations. I don’t think it benefits anyone. I would rather a wine be out of order than being forced to buy one or two bottles. Bad taste and definitely not making me want to buy wines from your site.
February 14, 2026
if you examine your records on me
if you examine your records on me, you will see that you did not fulfill your email commitment to address a defective cork problem I had some months ago with an AMARONE I purchased on a prior order - nonetheless, I continue to purchase from the excellent selection of wine you offer which is so easy to search for options - having said that, I cancelled my auto renew membership since I do not know if I can trust that potential future problems will be handled - I think you have received similar comments from me before - I understand that problems and unintentional service gaps can happen, but your lack of follow through troubled me - please accept my comments at face value
February 20, 2026
Reply from Wine.com
Thank you for reaching out and giving us a chance to make things right. - The wine.com Team
A bottle leaked during shipping
February 17, 2026
Reply from Wine.com
We are so sorry for the inconvenience. Thank you for reaching out to customer service and giving a chance to make it right. Cheers! -The wine.com Team
Reply from Wine.com
So happy you had a great experience—cheers to many more! -The wine.com Team
Member for about 15 years…
I have been a member for about 15 years and understand the reason for the changes over the years. I still use it for gifting, but only larger gifts to meet the minimum shipping.
I do find it a bit annoying to put bottles in my cart which are ".97" and go to check out with a code and not meet the minimum. I usually remove and may come back to them on another occasion.
Being able to choose a critic--I usually use James Suckling--for screening is a very good feature.
February 16, 2026
Reply from Wine.com
Your feedback means a lot. Thanks for choosing us! Cheers! -The wine.com Team
Ease of ordering
Ease of ordering. Not Amazon (the Gold standard), but very good. Much beter than most online vendors.
February 17, 2026
Reply from Wine.com
Thanks a bunch! We raise a glass to you! Cheers! -The wine.com Team
Too many wines are sold out
Too many wines are sold out. We’re doing wine tastings with friends in other states and I can’t find the wines suggested or others in the AVA.
February 17, 2026
Reply from Wine.com
Appreciate the love. Hope to pour you another glass soon! Cheers! -The wine.com Team
Reply from Wine.com
So happy to hear that—thank you for the kind words! Cheers! -The wine.com Team
easy to find what i was looking for and…
easy to find what i was looking for and to then place the order. Shipping is fast.
February 11, 2026
Reply from Wine.com
Thank you! We're honored to be part of your wine journey. Cheers! -The wine.com Team
My order has not arrived and is missing
February 3, 2026
Reply from Wine.com
We apologize for the inconvenience and thank you for reaching out to give us the chance to make it right. -The wine.com Team
Quick and easy.
February 10, 2026
Reply from Wine.com
Cheers! We appreciate your support. -The wine.com Team
Filters are excellent search aids.
I like the filters that allow me to search for exactly what I'm looking for, especially with respect to price and reviews. The futures opportunity is really appreciated. I wish more Bordeaux magnums were offered.
February 10, 2026
Reply from Wine.com
It’s always a pleasure to hear from fellow wine lovers—cheers! -The wine.com Team
Always easy
Always easy to find the right wine and stored shipping addresses are convenient.
February 9, 2026
Reply from Wine.com
We truly appreciate your kind words—cheers to good wine and good company! Cheers! -The wine.com Team
Ease of use great selection
February 9, 2026
Reply from Wine.com
Thank you! We're honored to be part of your wine journey. Cheers! -The wine.com Team
Easy to order
Easy to order from great selection and past purchases
Shipping dates on each purchase ensures they all arrive together!
February 7, 2026
Reply from Wine.com
It’s always a pleasure to hear from fellow wine lovers—cheers! -The wine.com Team
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