Winkworth Reviews 

951
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. People frequently praise the staff for being extremely helpful, professional, and quick to respond during property searches and sales processes. Customers truly appreciate the smooth communication, local market expertise, and efficient support that make buying or renting homes much less stressful. However, some people mentioned issues with poor communication and unhelpful staff during property viewings and inquiries. A few reviewers experienced frustrating delays in getting replies, unreturned phone calls, or rude behavior from certain agents. Others felt unsupported when dealing with maintenance matters and property management requests after moving into their rentals.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout property transactions.... See more

Service

Customers had positive experiences with service, often highlighting the professional, efficient, and... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. While many... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently prompt and... See more

Location

Customers consistently note ambiguous experiences with location, highlighting varied encounters across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team have been beyond helpful, professional and awesome! After two rentals fell through with another agency (leaving us boxed up with three kids) the brilliant team at Winkworth saved the da... See more

Rated 5 out of 5 stars

The team at Winkworth, Blackheath are brilliant and worth paying the money for their support. Whether it is calling to find out information on finances, payments or advice on the market and law, they... See more

Rated 5 out of 5 stars

If you want to sell your property in south east London...go to Guy Epps and John Mook at the Greenwich High Street office of Winkworth. I've sold 5 properties in 5 years and was traumatised by some of... See more

Company replied

Rated 5 out of 5 stars

The Blackheath team were absolutely fantastic to work with, they were able to get us an offer within 4 weeks of putting our home on the market. Tom Wilcox was extremely conscious of the fact that we h... See more


Company details

  1. Real Estate Consultant

Information provided by various external sources

Winkworth Estate & Letting Agents specialise in Property across London & the UK. Buy or Rent Houses & Flats, we have thousands of properties available.


Contact info

3.8

Great

TrustScore 4 out of 5

951 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(951)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience.

March 5, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating Amith! We really appreciate your business. If you can please let us know which office you dealt with I can pass on your lovely review.

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Rated 5 out of 5 stars

Such brilliant staff

Such brilliant staff! So friendly and helpful at every stage.

March 19, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for taking the time to leave such a fantastic rating, Finn. If you could let us know which office you dealt with, we would be delighted to pass on your kind feedback.
We really appreciate your business and support. Please don’t hesitate to get in touch if there’s anything we can assist you with in the future.

Rated 5 out of 5 stars

Great experience

Aaron brings his many years of exerience to bear in an offering which a parachutist would characterise as 'good all the way'

March 13, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. If you can please let us know which office you dealt with I can pass on your lovely review.

Rated 5 out of 5 stars

Kentish Town Winkworth - Great experience…

Had a great experience with Winkworth in Kentish Town. Without the hard work of Clive, I think my flat purchase would have fallen through. Would definitely go with them again. Always attentive and polite, and most importantly, always answered the phone.
AC

March 6, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for your kind words, Aydin. We really appreciate you taking the time out to share your experience with us and we agree, Clive at Winkworth Kentish Town is truly a gem to have on our team! We look forward to working with you again in the future!

Rated 5 out of 5 stars

Exceptional tenant support

Special mention to Sharna Nelson. In our collective 10 years living in Greater London, we have never had such a consistently cheery, responsive, attentive or helpful property manager. She is a pleasure to speak to and a huge credit to Winkworth

March 7, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating, Ross. We really appreciate your business. Please let us know if we can do anything for you in the future.

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Rated 5 out of 5 stars

Deborah did a great job with the…

Deborah did a great job with the photography for our property. She was professional, efficient and very easy to work with on the day, which made the whole process straightforward. The photos came out really well and captured the house beautifully, helping it present strongly when it went live online. We really appreciated the care taken and would happily recommend Winkworth’s photography service.

March 2, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating Jon. We really appreciate your business. Please let us know if we can do anything for you in the future.

Rated 5 out of 5 stars

Thanks Dan!

Dan Hosseini was so helpful in our flat buying process in Stoke Newington. We called and emailed with so many questions over the many months and he was always so happy to help and super thorough. Thank you so much Dan!

January 22, 2026
Unprompted review
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Reply from Winkworth

Thank you for your lovely feedback, Aleah. We really appreciate you taking the time to share your experience with us. We’re delighted that Dan from the Stoke Newington office made such a great impression - they are a valued part of our team. We hope to have the pleasure of working with you again in the future.

Rated 1 out of 5 stars

Made me pay for postage

They sent me a letter in the mail asking to sell my property but didn’t pay the full postage. I had to pay £2 so this unknown letter could be delivered just to find out they’re trying to sell to me. When I do sell my property I won’t be going here if they aren’t competent enough to add correct postage to a letter

March 2, 2026
Unprompted review
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Reply from Winkworth

At Winkworth we are always disappointed to receive a review such as yours, and we’re sorry to hear about your experience, Lauren. As all Winkworth offices are independently owned and operated, if you’re able to update your review with the details of the specific office you dealt with, we would be happy to look into your concerns further. Thank you in advance.

Rated 5 out of 5 stars

A Masterclass in Customer Care: Winkworth Surbiton Delivered Beyond Expectations

I was searching for a rental property in Surbiton for my daughter, and we had a VERY specific set of requirements that many estate agents were struggling to meet - or they they just didn't seem engaged! After speaking with Winkworth Surbiton, they stood out immediately—their customer experience was on an entirely different level, and they delivered on every detail we asked for.
From the very first conversation to the final handover, the whole process was smooth, transparent, and exceptionally well‑communicated.
There was never a moment where I felt out of the loop or unsure of the next step. Everything was handled with a level of care detail that made everything stress free and effortless.
A special mention must go to Ryan, whose professionalism and engagement were outstanding throughout. He made the entire tenancy process incredibly easy, anticipating questions before they arose and ensuring every stage was handled with precision and clarity.
And then there’s Tayte, who genuinely went above and beyond. Her dedication, attention to detail, and willingness to push things forward made all the difference. Without her efforts, none of this would have come together as seamlessly as it did. Thank you very much!
Quite simply, Winkworth Surbiton are the best estate agents I’ve ever worked with. Their service exceeded every expectation, and when the time comes for us to move house, I won’t hesitate for a moment—I’ll be going straight back to them.

January 26, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We agree, Ryan and Tayte from our Surbiton office are real gems and we’re lucky to have them on the team! We look forward to working with you again in the future.

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Rated 1 out of 5 stars

zero stars

shame! zero stars, their house smells sewage sewage everywhere! unhabitable!

rent at own cost!
this is the breakdown for fixing doors they dont fix until you have an emmergency in their home

scam

see breakdown below
We write further to your tenancy ....

We have been notified by TDS that you have withdrawn consent to discuss a resolution for the deposit on the property.

We are seeking to claim back your deposit due to the following:
Rent arrears of £575.34
Cost for police locksmith - £324.00
Cost of replacing front door to property - £1,700.00
Cost of repairing front door and bathroom door of flat - £415.00
Total costs: £3,014.34

As you can see the cost of outstanding rent and repairs to the property are £1,572.04 more than your deposit of £1,442.30. The landlord would like us to resolve this as soon as possible to bring the matter to a close so that we can all move forward. no name either for who sent the message just on behalf of the property management team is that professional??

On behalf of the Property Management Team

Winkworth Bishopston | 14 The Promenade, Gloucester Road, Bristol, BS7 8AL

01179 838 383

March 3, 2026
Unprompted review
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Reply from Winkworth

We’re sorry to hear about your experience, Tracey, and appreciate you taking the time to share your feedback.

While we do not recognise some aspects of your review, we take all concerns seriously. Throughout the tenancy, any maintenance issues reported to us were addressed in line with standard procedures, and we made efforts to follow up where we did not receive a response.

We have no record of the sewage issue mentioned, but we would always investigate matters of this nature if they are brought to our attention.

In relation to the deposit, this is currently being handled through the Tenancy Deposit Scheme (TDS), an independent service which ensures a fair and impartial resolution for both parties.

We would welcome the opportunity to discuss your concerns further and encourage you to contact the office directly so we can assist.

Rated 5 out of 5 stars

Excellent team at Winkworth ; went beyond the call of duty!

The entire team at Winkworth Kingsbury - Nishi, Shilpa, Lauren and Kevin were absolutely fantastic in supporting our sale. They went beyond the call of duty at all times with regular follow ups, recommendations and support through the process. I highly recommend this team of professionals for your real estate needs!

January 30, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for your kind words, Bola. We really appreciate you taking the time out to share your experience with us and we agree Nishi, Shilpa, Lauren and Kevin from the Winkworth Kingsbury team truly are gems to have on our team! We look forward to working with you again in the future!

Rated 5 out of 5 stars

Great team

Everyone that I dealt with at Winkworth was personable, professional and dedicated to service. I was impressed with the dedication of the agent who showed me properties (Fabian Bachelor) He supported me in finding my new home.

February 12, 2026
Unprompted review
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Reply from Winkworth

We’re delighted to hear you had a 5-star experience at Kensal Rise & Queens Park Winkworth office, Pauline. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

Rated 1 out of 5 stars

Appalling and inconsiderate

Appalling and inconsiderate. Avoid at all costs

February 21, 2026
Unprompted review
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Reply from Winkworth

Dear Peter,

At Winkworth, we are always disappointed to receive a review such as yours and we are very sorry to hear about your experience.

As all Winkworth offices are independently owned and operated, we would be grateful if you could update your review to include the specific office you dealt with. With this information, we will be able to direct your concerns to the appropriate team and look into the matter accordingly.

Thank you in advance.

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Rated 5 out of 5 stars

Tenant Find

I've been renting a property in Islington since moving to the country 25 years ago, but became exasperated with the falling service levels -and general incompetency of managing agents. New charges and ever longer contracts, full of small print, none of it in the landlord's interest.
I now self-manage and used Winkworth's to find tenants.
I can thoughly recommend Connor in the Upper Street branch.

February 14, 2026
Unprompted review
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Reply from Winkworth

We’re delighted to hear you had a 5-star experience at the Islington office, George. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

Rated 5 out of 5 stars

BRILLIANT Winkworth office in Greenwich

If you want to sell your property in south east London...go to Guy Epps and John Mook at the Greenwich High Street office of Winkworth. I've sold 5 properties in 5 years and was traumatised by some of the experiences I've had with other agencies. But not once, in the 11 months of selling my difficult property did they let me down. 100% friendliness, communication, wisdom to advise, get things done accurately. I cannot recommend highly enough the Greenwich office of Winkworth. I mean it!

February 9, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for your kind words, Georgia. We really appreciate you taking the time to share your experience with us — and we couldn’t agree more, Guy and John from our Greenwich office are a real asset to the team! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Winkworth were very helpful

Winkworth were very helpful. Apart from recommending them anyway, I would like to point out to any owner of a flat in Bellville House, John Donne Way, Greenwich that Winkworth have experience and are well worth using, if you wish to sell.

February 6, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating Richard. We really appreciate your business. Please let us know if we can do anything for you in the future.

Rated 5 out of 5 stars

Exceptional. Highly recommended

Exceptional. Highly recommended.
Adam and his team proved that knowledge, experience and good old fashioned customer service are key when it comes to selling your home. Throughout the process Winkworth of Bourne helped us every step of the way, always on hand with advice and guidance. Communication was excellent and they made us feel valued as customers. Adam and Millie professionally pulled everything together and helped us move on to the next chapter in our lives.

January 27, 2026
Unprompted review
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Reply from Winkworth

We’re delighted to hear you had a 5-star experience with Adam and Mille at the Bourne office. Thank you for taking the time to share your feedback, we really appreciate it. Please let us know if we can assist you in the future.

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Rated 5 out of 5 stars

A huge thanks to Toby and his team for…

A huge thanks to Toby and his team for the sale of my flat in Brighton, it was extremely stressful but Toby was always reassuring honest and very professional at all times. I bought my flat through Winkworth in 2022 and I did not hesitate in using Toby once again for the sale. Again thank you.

December 15, 2025
Unprompted review
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Reply from Winkworth

Thank you so much, Kate, for taking the time to leave such a great rating. We truly appreciate your business and your support. Please don’t hesitate to reach out if there’s ever anything we can help with in the future.

Rated 5 out of 5 stars

Excellent service

Friendly, professional service always delivered to programme. Excellent advice throughout. Many thanks for the comprehensive support and guidance from Lorette Plant at the Greenwich branch, An absolute delight to deal with.

January 28, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for your kind words, Peter. We really appreciate you taking the time out to share your experience with us and we agree, Lorette Plant is truly a gem to have on our team! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Selling made easier

Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help

January 16, 2026
Unprompted review
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Reply from Winkworth

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

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