Winkworth Reviews 

953
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. People frequently praise the staff for being extremely helpful, professional, and quick to respond during property searches and sales processes. Customers truly appreciate the smooth communication, local market expertise, and efficient support that make buying or renting homes much less stressful. However, some people mentioned issues with poor communication and unhelpful staff during property viewings and inquiries. A few reviewers experienced frustrating delays in getting replies, unreturned phone calls, or rude behavior from certain agents. Others felt unsupported when dealing with maintenance matters and property management requests after moving into their rentals.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout property transactions.... See more

Service

Customers had positive experiences with service, often highlighting the professional, efficient, and... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. While many... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently prompt and... See more

Location

Customers consistently note ambiguous experiences with location, highlighting varied encounters across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team have been beyond helpful, professional and awesome! After two rentals fell through with another agency (leaving us boxed up with three kids) the brilliant team at Winkworth saved the da... See more

Rated 5 out of 5 stars

The team at Winkworth, Blackheath are brilliant and worth paying the money for their support. Whether it is calling to find out information on finances, payments or advice on the market and law, they... See more

Rated 5 out of 5 stars

If you want to sell your property in south east London...go to Guy Epps and John Mook at the Greenwich High Street office of Winkworth. I've sold 5 properties in 5 years and was traumatised by some of... See more

Company replied

Rated 5 out of 5 stars

The Blackheath team were absolutely fantastic to work with, they were able to get us an offer within 4 weeks of putting our home on the market. Tom Wilcox was extremely conscious of the fact that we h... See more


Company details

  1. Real Estate Consultant

Information provided by various external sources

Winkworth Estate & Letting Agents specialise in Property across London & the UK. Buy or Rent Houses & Flats, we have thousands of properties available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

953 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(953)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Winkworth Greenwich excels at great…

Winkworth Greenwich excels at great communication and never compromising on excellent service. They were laser-focused at getting the best deal for us and seeing it all through in spite of any setbacks. I don’t think our transaction would have happened without their persistence and top-notch customer service.

March 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Nicole at Winkworth West Hampstead has been professional, approachable and helpful throughout our purchase of a new home. She really pushed the matter along and was a pleasure to deal with throughout. Can't rate you highly enough!

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

In their own words: 'You get what you pay for'

Any landlord tempted by low management fees should beware. A senior person in the property management department at Winkworth, Blackheath, wrote to me as follows. Read carefully and draw your own conclusions.

"please take into consideration that we manage nearly 450 properties within our portfolio and while we make our best efforts to reply as soon as possible to emails we receive there may be other issues that we need to prioritise our time with. While a pressing issue to you, a non-working washer dryer would be a low priority in comparison to dealing with a leak or lack of heating or hot water,"

Winkworth Blackheath charged me 6 per cent management fee. At the end things went disastrously wrong.

Question for Winkworth. Does the statement above reflect the level of service anyone letting a property through Winkworth can expect?

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Improper process management and lack of responsiveness

Inept operations management for deposit process. Deliberate obfuscation of evidence & communication with landlord. Would not recommend using - plenty of other options with better processes.

The property manager Michael F was good throughout the tenancy. But there was a complete lack of communication and responsibility for deposit process. It felt like the letting agent was a veil for a landlord to exploit us as tenants financially, versus an intermediary upholding due process.

March 20, 2025
Unprompted review
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Reply from Winkworth

Good afternoon Harry,

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences.

All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.

Thank you in advance.

Winkworth Client Relations

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Rated 5 out of 5 stars

WINKWORTH HEND0N EXCEL

I've been with Winkworth Hendon for 17 years maybe longer. ''The business was recently sold and I was concerned about how the new management would work for us. I worried unnecessarily-everyone working for Winkworth (Hendon) management has done a superb job and I have great faith in them They are super efficient, use IT well and are very responsive-not a weak link.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Winkworth Islington

Winkworth Islington

Our recent experience with Winkworth, particularly Rory and Suzanna has been nothing short of excellent.

The process in finding the right house in the right area, with a long list of must haves was a challenge. This was an achieved at speed and the journey through the entire process, through to document completion was seemlees.

Thank you Rory and Suzanna.
Mr & Mrs Rutherford
13th March 2025.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Winkworth Property Agency Reading Tilehurst. I expected a smooth and professional process while purchasing a property, but unfortunately, that was not the case.

Firstly, their communication was extremely poor. I had to constantly chase them for updates regarding the purchase, and most of the time, my calls and emails were left unanswered. When they did respond, the information was vague and unhelpful. As a customer, I expected clear and prompt communication, especially when dealing with something as important as a property purchase.

Secondly, the way they handled the entire purchasing process was highly unprofessional. There were unnecessary delays and no clear guidance from their end. It felt like they did not care about my concerns or needs as a customer. I had to do most of the follow-ups myself, and even then, I received very little support from their team.

Moreover, I felt that they lacked basic respect towards their customers. Instead of being helpful and courteous, their attitude was dismissive and unprofessional. This made the entire process extremely stressful and unpleasant.

I would strongly advise anyone considering Woinkworkth Property Agency to think twice before dealing with them. I hope they seriously work on improving their communication, customer service, and professionalism to avoid disappointing more customers in the future.

March 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Review for Winkworth Property Estate Agent (Tilehurst) – Michael Foldvari

I had an extremely disappointing experience with Michael Foldvari at Winkworth Tilehurst. Throughout the process, there was a complete lack of communication and professionalism. I was never provided with proper updates regarding the property, and despite multiple attempts to get in touch, my inquiries were either ignored or met with vague responses.

To make matters worse, the communication I did receive was rude and unprofessional. As a customer, I expected a much higher standard of service, but unfortunately, my experience was frustrating and unacceptable.

I would not recommend dealing with Michael Foldvari and Winkworth Agency due to the poor handling of clients and lack of basic courtesy. A more customer-focused and professional approach is needed.

March 7, 2025
Unprompted review
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Reply from Winkworth

Dear Ram Setti,

Very sorry to hear that you are disappointed.

You viewed a property with me on the 27th February, offered below the asking price on Friday 28th and were advised that there were further viewings scheduled on the 28th and that the seller would make a decision after those viewings had happened. Further offers were received on Monday the 3rd March which were presented to the seller who instructed us to seek best and final offers and you were asked to present your best and final offer with supporting information by close of business on Wednesday the 4th March and were advised exactly what was required and that we hoped to have a decision by Friday 7th March. You placed your offer which was lower than another prospective buyer who was also in a stronger buying position hence the seller accepted the other buyers offers. You were, as promised updated today and advised that your bid was unsuccessful.

At no point was anyone rude to you, none of the communication you received was rude and the process was dealt with in a professional manner.

Regards,
Michael Foldvari (Winkworth Reading)

Rated 5 out of 5 stars

Found our dream flat through Winkworth!

Me and my partner are so grateful we found our dream first place to rent. Tarin was amazing, great communiation and Winkworth made the whole process super smooth in preparing for our move.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

Awful Experience

We rented a property through Winkworth on Gloucester Road. Turned out to be one of the most horrendous experiences of my life. Landlord was a close relative of the Directors at Winkworth, unbeknownst to us, and she was utterly awful as a landlord. Towards the end of our second year, we received an email from Winkworth demanding that we pay a 50% rent increase, we counter offered in line with RPI, only to be ghosted by the lettings director. They then tried to serve a Section 21 notice on us, which was invalid as the landlord hadn't done a Gas Safety Certificate for 2 years, voiding a section 21. Ultimately we moved out after the landlord started harassing us, including showing up on our doorstep and going crazy at us. Winkworth failed us completely as tenants, do not rent through them, you will be sorry.

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

Melody and her team from Winkworth…

Melody and her team from Winkworth Hackney are a HUGE scam. Speking from a landlord's point of view, they charge you for services that they do not perform. They double charge for everything and literally take over your property with scam charges so the landlord ends up with nothing. I would not recommend any landlord to use this company.

March 4, 2025
Unprompted review
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Reply from Winkworth

Good afternoon KT,

At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated. We are unable to find your name on our database, and therefore cannot get specific response to you. Please could you email clientrelations@winkworth.co.uk and we will be able to look into your concerns accordingly.

Thank you in advance,
Winkworth Client Relations

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Rated 4 out of 5 stars

An excellent experience with Winkworths East Dulwich

We had a great overall experience with Winkworths. Nicola from the East Dulwich branch was superb. She was extremely helpful in closing out our sale which had a few challenges along the way- she regularly kept us informed, offered helpful advice and even was in touch on our behalf with ours and the buyers solicitors. We really appreciated all Nicola’s help and guidance.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Winkworth First Class

Melody from Winkworth was extremely professional when dealing with our queries. She gave us the information we needed quickly and efficiently. Very reassuring. Cannot speak more highly of her and would recommend Winkworth to anyone looking for an agent.

February 20, 2025
Unprompted review
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Rated 1 out of 5 stars

They hanged up the phone when I asked to arrange a viewing

I’ve tried to arrange a viewing for the upcoming Monday.

I’ve sent multiple emails, and called them 3 days in a row.

I even got hanged up at the phone. At that point, I got suspicious and I’ve checked their review online - thanks god!

I won’t waste my time any further, their awful communication skills were already a red flag.

February 20, 2025
Unprompted review
Winkworth logo

Reply from Winkworth

Dear Irene,

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly.

Thank you in advance.

Kind regards,
Winkworth Client Relations

Rated 5 out of 5 stars

Great service for property re-letting

My rental property was vacant for a short period after the previous tenant moved out. Sam gave clear instructions and advice on what steps I needed to take to renovate my property and put it back on the market. Sam's expertise, judgement, and efforts were crucial in re-letting my property to good tenants at a higher rate within the timescale he specified. I'm impressed by Sam's and Winkworth's Kingsbury's efficiency, professionalism, knowledge and courteousness. I highly recommend Winkworth's letting services.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

short let, good experience, no problems

Winkworths Kensal Rise managed a short let for me, three months for a family who were between properties. They were helpful and efficient throughout the process and there were no problems with the house. I would trust the team there to manage another let for sure.

December 30, 2024
Unprompted review

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