Witchestea Reviews 

91
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of products, including teas, candles, and jewelry, noting their effectiveness and appealing characteristics. Many people highlight the exceptional customer service and supportive staff, who are described as caring, helpful, and responsive. However, some customers also noted issues with order fulfillment, experiencing significant delays or non-receipt of items. A few other people felt that customer service was sometimes disorganized or unresponsive. Additionally, some reviewers were not happy with product contents not matching expectations or found certain items ineffective.

What people talk about most

Product

Customers had positive experiences with product, praising the taste and effectiveness of various blends,... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their taste,... See more

Order

Clients share positive opinions on order, with many highly recommending the company and expressing intentions... See more

Staff

Consumers consistently report positive experiences with the staff, describing them as helpful, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and... See more

Rated 5 out of 5 stars

I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pool... See more

Rated 5 out of 5 stars

I have enjoyed drinking the variety of brews that were a part of the BCNW Limited Edition Pack that I purchased. The 'Mini Burn 2 Afternoon Blend' is my favourite. Fabulous support from the Witches T... See more

Rated 5 out of 5 stars

This is an amazing small business. The teas and herbal drinks are wonderful. They are made in small quantities as ordered but the quality is worth the wait for the delivery. Emeralds tarot readings... See more


4.3

Excellent

TrustScore 4.5 out of 5

91 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(91)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worked like a charm

I ordered the sleep tea and it worked like a charm!
The service is amazing with such lovely people running the company.
I can't recommend Witches Tea enough!

January 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Witches Tea Crackers

My husband bought me the Crackers for Christmas from this company.
To say I was shocked when I realised how much he had paid for them was an understatement!
Cracker 1.. a feather and a single tea light. No hat
Cracker 2.. a feather, a paper hat and a £10 off voucher for Witches Tea.
Cracker 3.. a feather, no hat and a tiny silver charm.
Cracker 4.. a feather and a cheap silver coloured bracelet.

These crackers with postage were £45 and took over 4 weeks to arrive!

I can't vouch for their tea, because I have never tried it. But I can say I will never buy from them again. Complete rip off!
Totally sad that he wasted his hard earned money on these.
When he purchased them he was led to believe that each Cracker had a silver charm or bracelet in.
He has emailed and complained, but never heard anything back.

December 14, 2025
Unprompted review
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Reply from Witchestea

Thank you for taking the time to leave your review. I’m truly sorry to hear that you felt disappointed by the crackers and that the experience left you feeling this way. It is never our intention for anyone to feel that their purchase, or a gift bought with love, was not valued.

Our Witchmas Crackers are handmade items and were sold as a pre-order, which was stated on the product page at the time of purchase. Orders began dispatching from the start of December, and because each set is assembled by hand, delivery times can sometimes be longer during the festive season.

The contents were also listed on the product description so customers knew what could be inside. Each set was designed to include witchy themed items such as a 925 silver charm or charm bracelet/necklace, crystals, a beeswax spell candle, and a traditional crown. Some items, including charms and crystals, vary between crackers as part of the surprise element, which was also noted on the listing.

These crackers have been one of our most popular seasonal items and have received many lovely reviews, but we understand that not every product will resonate with everyone.

Regarding your comment about not receiving a response, we did reply to your email and also asked Trustpilot for your details so we could look into the order properly, but unfortunately we did not receive a reply back. We genuinely would like the opportunity to resolve this for you.

If you would still like us to review your order, please contact us directly with your order details and we will happily look into it for you.

Rated 5 out of 5 stars

Yule Candle

I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pools.

The traditional green, red, and gold wax looks stunning as it burns, making the whole experience feel very intentional and grounded. ​It’s a gorgeous piece of hearth magic that feels like bringing a bit of ancient tradition into a modern home. Plus, the little charm is such a lovely keepsake.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Wonderful communication and customer follow up. I can really recommend this company and will be buying more magical teas and jewellery from them. I have worn the blood moon pendant every day since it arrived. I really feel it’s positive energy and so many people have commented on it.
Thank you Witches Tea.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is outstanding

Customer service is outstanding. Royal mail delivered my order to the wrong address and Willow resent my package with a little surprise for the inconvenience - even though Witches Tea was not at fault. The tea takes a little getting used to the taste but is very refreshing. The hot chocolate is delicious and makes for a great night's sleep.

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing

Very helpful and their products are always top quality fabulous customer service xxx

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing tea

Amazing tea. Tastes good and resonates with the soul. Drink as part of a ritual or enjoy any time. Lovely people behind the teas with other witchy things to try alongside. Recommended.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Witches tea is an amazing small…

Witches tea is an amazing small business. They look after your needs as if you’re family. The blends are amazing and the added rituals help you understand a plethora of things. I have also acquired a few pieces of beautiful jewellery. Absolutely second to none, five star without a doubt.

September 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Lovely, caring company

What a lovely, caring company. Feels like being part of a family. So helpful and not at all pushy. Their teas are gorgeous, both to look at and to drink! And they smell divine!

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

I love the witches' tea herbal blends

I love the witches' tea herbal blends, and my favourite is the cocao and maca ❤️ I recently joined the book club, which is great value, and it is nice to listen to other's views on the chosen book. I've recently recommended the herbal tea weight
loss to others and they love it too.

September 21, 2025
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Rated 5 out of 5 stars

Again as a return customer

Again as a return customer - fabulous service, great products , listened to my allergy concerns and didn't try to push the sale of anything just items that suited me

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I recently tried a bespoke blend from…

I recently tried a bespoke blend from Witches Tea, and it was absolutely wonderful. They crafted a mix just for me, and you can really taste the care and thought that went into it.

It felt truly special, like a cup of comfort and magic in one. I’ll definitely be coming back for more!

September 21, 2025
Unprompted review
Rated 2 out of 5 stars

Lovely products but slow or don’t arrive

Really lovely products but they are slow to arrive and sometimes they don’t arrive at all and unfortunately their customer service is a bit disorganised.
I place an order for two packets of tea and a candle on 20th July. The tea arrived on 1st August but there was no candle enclosed. I knew to be patient as I’ve bought a couple of charms previously which took about 3 weeks to arrive (but are really lovely so worth the wait).
So I waited a few more days then emailed on 3rd & 11th August to see if it would follow soon. When I didn’t receive any response I popped a note on a Facebook post of the company & they did message me through Facebook on 22nd August to say the candle is now being crafted & would be sent out the following Monday. So I agreed to hold off on a refund as a voucher would accompany my candle. I then realised Monday was a bank holiday. So I figured it would sent Tuesday.
Another 2 weeks passed though and still no candle arrived. So I message again and they have no acknowledgment of our previous conversation on 22nd August at all. I’m referred back to the date of the tea delivery on 1st August. So I quickly realise the candle has not been sent to me despite assurances it would .
I therefore requested a refund which I think is fair since it’s been over 2 months of waiting & messaging & getting nowhere. That was 5 days ago & I’ve not received a reply or a refund.
To be fair I’ve made peace with the fact I’ll never receive the candle or £25 refund - but I think others should be aware that whilst the items they sell are lovely it’s a bit hit & miss when & if you’ll receive them & customer service isn’t helpful unfortunately.
6 April 2026 - I am now being asked to confirm an order number to verify this review is genuine. As this purchase took place 10 months ago I no longer have any emails as communication was proving to be fruitless and there isnt a way to log into an account with this company so I’m unable to retrieve any purchase details.

July 20, 2025
Unprompted review
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Rated 4 out of 5 stars

Review Update

I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and all is well. I still feel a 2 week turnaround is excessive but appreciate it is a made to order product. Maybe update during the 2 weeks would reassure new customers that they weren't being scammed?

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Have not yet tried the tea as I was…

Have not yet tried the tea as I was pretty disappointed I had to chase them up in a few different ways to even try and get any answers as to when it was being sent, they never actually told me just finally 4 days after my original message after waiting some weeks I was told it was being dispatched.
Its a very small amount for £20 and I wish I hadn't bothered as it looks exactly the same as all other witches tea you can find online for a lot cheaper! I'm convinced they're just repackaging it from somewhere else tbh.

Apparently they also flagged my review for inflammatory content however Trustpilot has sided with me, just shows their business practices tbh.

September 16, 2025
Unprompted review
Witchestea logo

Reply from Witchestea

Hello,

Thank you for taking the time to leave your review. I’m truly sorry to hear that your experience with communication left you feeling disappointed. That is never the feeling we want anyone to walk away with, and I completely understand how frustrating it can be when you are waiting for an order and don’t receive a clear update straight away.

We are a very small team and occasionally messages can take a little longer to respond to than we would like, particularly during busy periods. That said, you absolutely should have received a clearer update about your dispatch and I’m sorry that this did not happen in a timely way.

Regarding the tea itself, I would like to gently reassure you that our blends are not repackaged from other companies. All of our teas are blended and prepared by us in small batches, using herbs we carefully source for quality. We put a lot of care into creating blends that are both enjoyable to drink and meaningful for the spiritual practices many of our customers follow.

In relation to the Trustpilot matter, businesses are able to flag reviews when they believe they may breach guidelines, but the final decision always rests with Trustpilot. We respect their decision and your right to share your experience.

I do genuinely hope that once you have had the chance to try the tea, it may offer a more positive experience than the start of this journey did. If there is anything you would like to discuss further, please feel welcome to reach out to us directly and we will always do our best to help.

We send you a pouch on us just so you can try!

Wishing you warmth and many peaceful cups of tea ahead. 🌿

Rated 5 out of 5 stars

Started April 2025

Been taking witches tea brews since late April this year and to date I have lost a stone , continuing as 10lbs left
The blends taste amazing , curb that food noise and I’m starting to look at healthier options of food thanks to the guys at Witches Tea
Mindfulness and calm , that’s what shines through with these blends
Everyone should have Witches tea brews to hand

Louise 💜

September 9, 2025
Unprompted review

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