I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worked like a charm
I ordered the sleep tea and it worked like a charm!
The service is amazing with such lovely people running the company.
I can't recommend Witches Tea enough!
Witches Tea Crackers
My husband bought me the Crackers for Christmas from this company.
To say I was shocked when I realised how much he had paid for them was an understatement!
Cracker 1.. a feather and a single tea light. No hat
Cracker 2.. a feather, a paper hat and a £10 off voucher for Witches Tea.
Cracker 3.. a feather, no hat and a tiny silver charm.
Cracker 4.. a feather and a cheap silver coloured bracelet.
These crackers with postage were £45 and took over 4 weeks to arrive!
I can't vouch for their tea, because I have never tried it. But I can say I will never buy from them again. Complete rip off!
Totally sad that he wasted his hard earned money on these.
When he purchased them he was led to believe that each Cracker had a silver charm or bracelet in.
He has emailed and complained, but never heard anything back.

Reply from Witchestea
Yule Candle
I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pools.
The traditional green, red, and gold wax looks stunning as it burns, making the whole experience feel very intentional and grounded. It’s a gorgeous piece of hearth magic that feels like bringing a bit of ancient tradition into a modern home. Plus, the little charm is such a lovely keepsake.
Excellent company
Excellent company. Wonderful communication and customer follow up. I can really recommend this company and will be buying more magical teas and jewellery from them. I have worn the blood moon pendant every day since it arrived. I really feel it’s positive energy and so many people have commented on it.
Thank you Witches Tea.
Customer service is outstanding
Customer service is outstanding. Royal mail delivered my order to the wrong address and Willow resent my package with a little surprise for the inconvenience - even though Witches Tea was not at fault. The tea takes a little getting used to the taste but is very refreshing. The hot chocolate is delicious and makes for a great night's sleep.
Amazing
Very helpful and their products are always top quality fabulous customer service xxx
Amazing tea
Amazing tea. Tastes good and resonates with the soul. Drink as part of a ritual or enjoy any time. Lovely people behind the teas with other witchy things to try alongside. Recommended.
Witches tea is an amazing small…
Witches tea is an amazing small business. They look after your needs as if you’re family. The blends are amazing and the added rituals help you understand a plethora of things. I have also acquired a few pieces of beautiful jewellery. Absolutely second to none, five star without a doubt.
Its always a pleasure to purchase from…
Its always a pleasure to purchase from Witches Tea whether its their fabulous products or a Reading! Get in contact to see for yourselves
Highly recommend Witches Tea
Amazing communication, great group and peer conversations, love being part of a like minded community
Would highly recommend Witches Tea x
Lovely, caring company
What a lovely, caring company. Feels like being part of a family. So helpful and not at all pushy. Their teas are gorgeous, both to look at and to drink! And they smell divine!
A fabulous small business
A fabulous small business. Delicious teas and beautiful Jewellery. Helpful advice, very friendly. I love the book club. I Very Highly Recommend buying teas and goodies.
I love the witches' tea herbal blends
I love the witches' tea herbal blends, and my favourite is the cocao and maca ❤️ I recently joined the book club, which is great value, and it is nice to listen to other's views on the chosen book. I've recently recommended the herbal tea weight
loss to others and they love it too.
Again as a return customer
Again as a return customer - fabulous service, great products , listened to my allergy concerns and didn't try to push the sale of anything just items that suited me
Amazing and detailed readings and…
Amazing and detailed readings and lovely teas ⭐️⭐️⭐️⭐️
I recently tried a bespoke blend from…
I recently tried a bespoke blend from Witches Tea, and it was absolutely wonderful. They crafted a mix just for me, and you can really taste the care and thought that went into it.
It felt truly special, like a cup of comfort and magic in one. I’ll definitely be coming back for more!
Lovely products but slow or don’t arrive
Really lovely products but they are slow to arrive and sometimes they don’t arrive at all and unfortunately their customer service is a bit disorganised.
I place an order for two packets of tea and a candle on 20th July. The tea arrived on 1st August but there was no candle enclosed. I knew to be patient as I’ve bought a couple of charms previously which took about 3 weeks to arrive (but are really lovely so worth the wait).
So I waited a few more days then emailed on 3rd & 11th August to see if it would follow soon. When I didn’t receive any response I popped a note on a Facebook post of the company & they did message me through Facebook on 22nd August to say the candle is now being crafted & would be sent out the following Monday. So I agreed to hold off on a refund as a voucher would accompany my candle. I then realised Monday was a bank holiday. So I figured it would sent Tuesday.
Another 2 weeks passed though and still no candle arrived. So I message again and they have no acknowledgment of our previous conversation on 22nd August at all. I’m referred back to the date of the tea delivery on 1st August. So I quickly realise the candle has not been sent to me despite assurances it would .
I therefore requested a refund which I think is fair since it’s been over 2 months of waiting & messaging & getting nowhere. That was 5 days ago & I’ve not received a reply or a refund.
To be fair I’ve made peace with the fact I’ll never receive the candle or £25 refund - but I think others should be aware that whilst the items they sell are lovely it’s a bit hit & miss when & if you’ll receive them & customer service isn’t helpful unfortunately.
6 April 2026 - I am now being asked to confirm an order number to verify this review is genuine. As this purchase took place 10 months ago I no longer have any emails as communication was proving to be fruitless and there isnt a way to log into an account with this company so I’m unable to retrieve any purchase details.
Review Update
I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and all is well. I still feel a 2 week turnaround is excessive but appreciate it is a made to order product. Maybe update during the 2 weeks would reassure new customers that they weren't being scammed?
Have not yet tried the tea as I was…
Have not yet tried the tea as I was pretty disappointed I had to chase them up in a few different ways to even try and get any answers as to when it was being sent, they never actually told me just finally 4 days after my original message after waiting some weeks I was told it was being dispatched.
Its a very small amount for £20 and I wish I hadn't bothered as it looks exactly the same as all other witches tea you can find online for a lot cheaper! I'm convinced they're just repackaging it from somewhere else tbh.
Apparently they also flagged my review for inflammatory content however Trustpilot has sided with me, just shows their business practices tbh.

Reply from Witchestea
Started April 2025
Been taking witches tea brews since late April this year and to date I have lost a stone , continuing as 10lbs left
The blends taste amazing , curb that food noise and I’m starting to look at healthier options of food thanks to the guys at Witches Tea
Mindfulness and calm , that’s what shines through with these blends
Everyone should have Witches tea brews to hand
Louise 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







