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Hugo Insurance Services Reviews 32,887

•
TrustScore 5 out of 5

4.8

Auto Insurance Agency
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the affordability of the service, noting that it offers competitive rates compared to other providers. Many appreciate the flexible payment options, including weekly payments, which make it easier to manage their budgets. The user experience is consistently described as quick, easy, and convenient, with a straightforward setup process that saves time. However, some customers also noted issues with pricing, mentioning that rates can change unexpectedly or that daily rates might be too high for older vehicles. A few people were dissatisfied with the refund process, receiving less than expected. Additionally, some reviewers expressed frustration with the inability to truly "pause" their insurance, finding that the option only allowed for cancellation rather than a temporary hold.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding the service affordable and budget-friendly.... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, quick, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the ease, speed, and... See more

Payment

Users describe positive interactions with payment, appreciating the flexibility and convenience. Many... See more

Value for money

Reviewers express high satisfaction with the value for money. Many customers highlight the affordability,... See more

Based on these reviews

Rated 5 out of 5 stars

Hugo, offers the best down payments. Also offers all 3day extension, to keep you covered. Hugo works with all insurance payments. Best choice ever, been a valued customer for over two years now. ❤️🙏❤... See more

Rated 5 out of 5 stars

I purchased a new car and I don’t have the funds to drop down on a new policy, so my salesperson enrolled me in Hugo and I was able to drive off the lot. What I really love about Hugo is that it’s bud... See more

Rated 5 out of 5 stars

Convenience and cost. Very easy setup and progress was also easy. Pay at your pace allows you to pay for coverage in tight financial times. Text updates and reminders to renew coverage with pressure i... See more

Rated 5 out of 5 stars

hugo had the best rates over all the insurance company's I looked at. I literally saved about $350 than I would have paid with all the big brand insurance companies. I also like the fact that they giv... See more

Company details

  1. #7 of 40 best companies in Auto Insurance Agency
  2. #14 of 33 best companies in Insurance Broker

About Hugo Insurance Services

Written by the company

Buy a few days, weeks, or a month at a time
Flexible payments can change to fit your budget.

Spend as you drive
Only spend one day of coverage at a time.

Extend coverage in a pinch
Can't reload your account right away? We'll keep you covered and give you a few extra days to pay.

Auto Reload at no extra cost
Automate and customize your reloads - so your account never hits empty.

Overdraft protection
Never owe a balance - cancel coverage when your account is empty, then refill at your pace.

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FAQs

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Contact info

  • 8605 Santa Monica Blvd PMB 32146, 90069, West Hollywood, United States

  • www.withhugo.com

4.8

Excellent

TrustScore 5 out of 5

33K reviews

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Rated 5 out of 5 stars

Convenience and cost

Convenience and cost. Very easy setup and progress was also easy. Pay at your pace allows you to pay for coverage in tight financial times. Text updates and reminders to renew coverage with pressure if you choose to do so

April 16, 2026
Rated 3 out of 5 stars

Great for just having minimum coverage

Great for just having minimum coverage. Been with company almost 2 years. Prices changed dramatically. Was paying $8/9 a day. Added my brother for a few months. After removing him, my daily rate went up to $14.50, for the same coverage I had prior to adding him. Don’t offer full coverage in my state, which sucks, for the most part it’s an ok insurance company.

April 20, 2026

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