Wizards of the Coast Reviews 

A while ago I waited in line for around an hour to buy three of the "Festival in a box" Secret Lairs, a premium cardboard collectable at the price of 240 euro's per item!
You would expect that such a premium collectable, which they make you jump through hoops for to get, would be delivered with additional care and be backed by premium support right? Guess again.

When I received my package I could immediately tell that one of the Secret Lair items could move freely inside (not just a bit, but it had pretty much complete freedom and could move from one side of the outer box to the other).

When I opened it, I could see that one box was stacked on top of the two others, and there were almost no padding materials, just a bit of paper on the bottom and one piece of paper on the side. One of the three secret lair boxes I bought was seriously dented and creased. Damage that was easily preventable. If they wanted to save on padding materials they could have picked an outer box where the three items could sit in one row. Otherwise they should have just filled the box completely with paper/foam/air pockets, which would have also cost them next to nothing to do either.

The shipping shows utter lack of care in my opinion. The average 10 euro item bought on a second hand market place get's shipped with better care than these products.

If you then contact support you have to wait three weeks (that is after sending multiple reminders) to get a standard reply, where they say that you can only get a replacement if you can prove that the cards inside are damaged ...
So basically they are saying that because they did low-effort packaging/shipping, I should not have the option anymore to keep my product sealed for a while if I wanted to.

I think it is fair to expect an acceptable condition for a new, expensive collectable item when it arrives. I think most people/customers would actually expect that.

Now that I see how these things get shipped and how Wizards treats these kind of resulting issues, I would probably only consider getting a Secret Lair again if it was related to an IP at the very top of the list of content I enjoy and even then I would probably hesitate.

Buyer be warned.

Me and some other peóple can't buy books from their website.
Their moderators must be some of the dumbest people they could find. I had a post flagged and removed, for saying their support team was of no help. They just repeated the useless, wrong information I got on the forum = no help. I did dispute it, and got the warning points removed.
They claim it's our banks that prevents us from buy books, despite us saying we have been in talks with the banks, and their site is the only place we have any issue with. Then they claim their site is just more secure. The same site that has required credit card information, to give away free items. Some of those items, it took me up to 3 attemps to get.
I dont't know if the people running the site are incompetent or just overworked. But man it's so poorly designed. Are they purposely trying to sabotage 3rd party content creators. Some of the stuff from there, is so messed up, and poorly implemented. They haven't even bothered to add in a box, so you can keep track, for when you use some of the abilites

I've never dealt with such a conniving, selfish, money hungry company in my life. Multiple instances of never receiving product. Multiple instances of my issues being marked as solved and nothing has been done. We need to boycott them and let understand that without us using their product they have nothing. I wanted to give 0 stars but it wouldn't let me

Wizards had continued to show me that it no longer cares about it's customers. How can a company that can print cardboard into oblivion run out of stock on a product. How can a company fail to listen to the players, but instead caters to scalpers and up charging cardboard...I have been a loyal player for years and now I can say it's time to start using proxies for everything. I tried to spend $199.00 for the Final Fantasy English Print Run Secret Lair. I placed my item in the cart and went to checkout immediately upon the website loading during the first 3 minutes of the launch period. I Waited in queue for 5 hours, just to be kicked out by a bot and the website to say they no longer had any of the product in stock. I am disappointed and will not let this go. This is ridiculous Wizards. I will not stop until you make this right!

Dog shit company and dogshit site that caters to scalper. the bots get in and buy up all the stock for anything remotely desirable to purchase while the populace has to sit in ques for a chance to maybe get something or maybe you get disconnected and find yourself at the back of a que again

Leader in incompetent customer service and misleading products.
Company worthy of being in a showcase of how to make your customer hate you.

I'd give them no stars if that was possible.

Their customer service is garbage which seems due to understaffing as the replies I do get, when I get them, are kind and helpful.

I've been waiting to get a replacement for a missing pack from a Commander deck for over 5 months and I'm sure it'll take much longer.

Poor customer service. Ordered the DnD 2024 player handbook. It was very poorly packed and arrived badly damaged. To their credit, customer service replied within 24 hours to say their product replacement team would sort it. But after that, complete radio silence. I read online it can be months before they do, and there's no other way to contact them.

Go woke go broke. Calling tabletop gamers to boycott this company. I will not spend another dime until they reverse their wokeness

Non existent customer service, no regards for their customers. And they try to trick you to drop any cases that you bring against them via PayPal.
Bought some books for my son who has ASD the books arrived damaged as the parcel had been crushed in transit, some quite bad marks on the book spines. Contacted customer services and got ignored so I opened a PayPal case for not as described Scalefast then apologised and said that they would send out replacement books, without needing to send back the damaged books, however they would like me to close the PayPal case,well stupid me thought that these guys were trustworthy so I closed it and I have never heard anything since from them,I am currently getting ignored from customer services. I am now trying another route via PayPal as my original purchase was for both the digital and physical copies of the books, which means up to now all I have received is the digital items,as of writing this review I am still waiting for good quality physical books. Terrible firm to deal with, zero customer service,no regards for their customer base, I would recommend others to avoid this firm where possible

Regular Secret Lair customer.
Marvel SL : Messy website, 5 hours queueing for nothing. Feeding scalpers, don't care about customers.

Gigantic desapointment.

I bought a superdrop secret lair x marvel, and as every other sale of secret lair, I was ready to buy just about the very second it went online. In this one just like others, there was a promo given for every 220€ spent.
After check out, right before the payment, the promo was on my cart. And seconds after, I paid, and then on my invoice it wasn't. How is this possible?

It is in the terms and conditions:

"

Qualified orders will include an appropriate amount of Arcane Signet promo cards added as a line item to the order before proceeding to the shipping details step of the checkout process.
This line item will also appear on the order confirmation and invoice email. You can view your order information here, for orders placed while logged in.
"

The promo was "added as a line item to the order before proceeding to the shipping details step of the checkout process", and the second after I paid, and then in the invoice it IS NOT there.

I paid for all the items in the list of check out and the invoice don't have all the items that were there.

I don't have a proof for this because I never thought that I need to do a print screen every step on your webstite now. Because now every sale equals problems. There were problems during the line sale, I was 30minutes in hold in the line, 2h30min total in the line, and then there were people who found a way to cheat the line and also to cheat on the number of SLs they could buy (19 to be exact), and also on the number of promos.

I already contacted wizards and their response is always something like "We apologize for the inconvenience but thank you for your understanding in this matter."

Good companies don't stuff around their customers. When switching Secret Lair to limited print, it was stated that product would be printed to match expected demand. This has not happened, and recent comments by the CEO have proven it was a lie. A lot of people wasted a lot of time trying to get one of the Marvel Secret Lairs. This is just the latest example of money grubbing in recent years. I think I'll save my time and money and stop buying new product.

Very Very Greedy Company . Sells paper playing Cards too addicts as if they are made of gold. Gives Capitalism a bad name. There will be paper printers that will put them out of buisness one day.... oh wait there all ready are special printers we can print straight onto card stock omg! who would of thought?!

An update:
WoC CC contacted me after more han a month and asked if the case was solved. What an honor for me!!!

Original review:
Disgusting. Ordered a Magic The Gathering 4-commander packs bundle on Amazon. Got 1 out of 4. Wanted to get the other 3. Amazon answered instantly and suggested contacting WotC. I contacted them and got ignored for 3 days. Came back to Amazon, and received a refund. That's it.

WotC customer support is non-existent. The products are nice, but hope you won't have any issues with their products, because if you will, their support won't help you.

The product name on Amazon is "Magic: The Gathering Duskmourn: House of Horror Commander Deck Bundle - Includes All 4 Decks"
Check the reviews for this product for more info on the case.

Scripted, that’s it. No fun.

You are litterally one of the most disgusting company i've ever met, your ban look random AF, wasting lots of players money, with arena you reach the peak, litterally played tons of game (like 100) for testing with decks with 190 lands and 12 sorcery and istant, most of the time i got anyway instant and sorcery in my starting hand withoud even mulligan a single time, how can this be possible? I got a mono black with 20 faken creature destroying istant or sorcery and most of the game i find a total of 2 in 6/7 turn, same for mono red and every other decks i ve ever made, the shuffle is :
1 rigged af but you cannot admit it.
2 done with the ass, nice job for a multibilionair company.
Magic was the best game to play, but thanks to you idiot, unable to mange this fabric of gold the only things that remains are memories of when WOT wasn t a money draining faken vampire but a fair company giving good entertainment for a fair price. I wish soon ppl will open theire eyes and you will go bankrupt, you dont deserve to handle the best card game ever created.

I've ordered very expensive Secret Lair products that came bent beyond repair. I've tried contacting them but after a month+ noone answered...

I'm not sure how they managed to do it, but they killed all the love and goodwill people had for D&D 5e in less than 2 years.