Fortunica Reviews 

125
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I ordered a SUP from the website claiming next day delivery. Over next few days had no updates on delivery, I emailed several times, tried the chat which was down and tried calling the office number... See more

Rated 5 out of 5 stars

Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board ar... See more

Company replied

Rated 1 out of 5 stars

I purchased a paddleboard last July during lockdown. Used it for the first time last month when we went to France as we camped beside a lake. I bought the board due to the 6 year warranty. Unf... See more

Rated 5 out of 5 stars

Recommended in all areas of customer service. From initially requesting advice to post-purchase communications. Wolf Creek UK are first class. On receipt of our parcel we were so pleased with the hand... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Canoe and Kayak Store
  3. Outdoor Sports Store

Written by the company

Fortunica Casino welcomes new UK players with a three-part welcome package of up to £3,000 + 200 free spins across your first three deposits. Deposit from just £10 in GBP, claim your boost, and dive into thousands of slots, live tables and crash games. Fortunica Casino supports fast card and crypto payments with same-day withdrawals after verification, plus weekly reloads, cashback and a tiered loyalty programme.


Contact info

3.1

Average

TrustScore 3 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(125)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought are Second Paddle Board with…

Bought are Second Paddle Board with Wolf creek with the same outstanding service as the first . The board is top quality as promised ... I would and have been recommending Wolf Creek to my freinds ... keep up the good work guys 🐺

May 9, 2021
Fortunica logo

Reply from Fortunica

Thanks for your continued support Mike, if we could rate you 5⭐ also we would ☺

Advertisement
Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service, I’ve ordered 2 paddle boards and delighted with both, ordered and delivered within days, would highly recommend Wolf Creek

May 8, 2021
Fortunica logo

Reply from Fortunica

Thanks for being so understanding Kelley and for supporting us as a returning customer 😊

Rated 5 out of 5 stars

Great paddle board

Great paddle board, very happy with it!

May 8, 2021
Fortunica logo

Reply from Fortunica

Thanks Nick, and please call back anytime

Rated 5 out of 5 stars

Great quality product at a good price

Great quality product at a good price, delivery was fast and good communications.
Thanks for a great paddle board that the grandkids and I will have alot of fun on.
The free gift (Waterproof phone case and strap)was a nice surprise 😎👍

May 8, 2021
Fortunica logo

Reply from Fortunica

Life is about making memories Terry, thank you for choosing us to help you make yours with your grandchildren ☺
Call back anytime

Rated 5 out of 5 stars

Exceptional

Outstanding service. Went to alot of trouble to get the order and special delivery a right. Really helpful and patient on the phone.

Highly recommend.

May 8, 2021
Fortunica logo

Reply from Fortunica

Thanks Matthew it was our pleasure and we hope your son has a great birthday 🎉

Advertisement
Rated 5 out of 5 stars

Great service from ian

Great service from ian, ordered and delivered the next day even tho i had missed the 2pm cut off for next day delivery. Perfect board just for what i need. Very impressed

May 6, 2021
Fortunica logo

Reply from Fortunica

Thanks Dawn, We are so glad you are happy with your board. Please call back anytime

Rated 5 out of 5 stars

Fantastic service from this company

Fantastic service from this company. Called prior to placing an order to ask a few questions questions, super helpful and j was delighted to find a personal note relating to my conversation on the order form. Highly recommended.

May 5, 2021
Fortunica logo

Reply from Fortunica

It was a pleasure speaking to you Natalie and to answer your questions. Please call back anytime 😊

Rated 5 out of 5 stars

Great service

Great service. Phoned the morning of ordering with the delivery day. Arrived on time. Very personal service. Thank you Ian.

May 5, 2021
Fortunica logo

Reply from Fortunica

You are more than welcome, Happy paddling 😊

Advertisement
Rated 5 out of 5 stars

Superb service and quality!

I got a superb service. Delivery was very quick and efficient, and the paddle board is of great quality. I look forward to many hours of adventuring. Many thanks

May 3, 2021
Fortunica logo

Reply from Fortunica

Thanks for such a great review James, you are more than welcome. Call back anytime

Rated 5 out of 5 stars

First class service

First class service. Next day delivery, excellent communication and great product. We will certainly be recommending Wolf Creek to friends and family 👍 Best customer service we’ve received in a very long time 5*

May 2, 2021
Fortunica logo

Reply from Fortunica

Thanks for such a great review Andrew

Rated 5 out of 5 stars

Best customer service I’ve ever…

Best customer service I’ve ever experienced

May 1, 2021
Fortunica logo

Reply from Fortunica

Thanks Rachel, We are extremely proud of what we do at Wolf creek UK so it's always great for us to have such good feedback, please call back anytime 😊

Advertisement
Rated 5 out of 5 stars

First board ordered

First board ordered. Slight hiccup with delivery but that was down to me living in a field. Good communication from Ian and well pleased with board purchased. Can’t wait to try it out now.

April 27, 2021
Unprompted review
Fortunica logo

Reply from Fortunica

Thanks Mick and apologise on behalf of UPS. Good luck on your maiden voyage

Advertisement
Rated 5 out of 5 stars

Great customer service and quality product

Ian responded to our initial queries in a prompt and professional manner. This excellent customer service resulted in us ordering from them. Full tracking details were provided and the paddle board arrived as promised, on time. Came well packaged. Upon receipt we inflated the board to check it, all ok. We are really pleased with the quality, now to hit the water. Thank you, fully recommend.

April 21, 2021
Unprompted review
Fortunica logo

Reply from Fortunica

Thanks Hayley for such a great review, it was our pleasure. Please call back anytime

Rated 5 out of 5 stars

Really friendly and easy to deal with

Ian offered great advice, assistance and service in selecting the best and most suitable beginners board for my daughter. No question was too much and I learned a lot in the process. Everything was completed on time and the board arrived as stated. Everything seems to be perfect and she can’t wait to try it when the better weather arrives. We would recommend wolf creek to everyone.

April 14, 2021
Fortunica logo

Reply from Fortunica

It was our pleasure Keith, and we are happy to answer as many questions that you may have. We know how important it is to find the right board for your individual requirements. I hope your daughter had a great birthday and she is out on her maiden voyage really soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look