Wombat Casino Reviews 

53
TrustScore 2.5 out of 5

2.6

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Rated 4 out of 5 stars

Used this casino a few times and had no problems playing or withdrawing. Ive made another attempt to withdraw and its ask for my documents to verify my account. Im currently waiting for this to be ver... See more

Rated 1 out of 5 stars

Been waiting 3 days for my account to be verified to withdraw my winnings but it still says pending manual review . I think it will approve verification next year . They got no problem accepting the d... See more

Rated 4 out of 5 stars

Not bad, I like the way they change their promos every month, lots of offers. However I'd like to see some Playtech games as I love playing Age of the Gods, come on Wombat! My biggest problem with... See more

Rated 1 out of 5 stars

Horrible slow website. Promotions which are a waste of space which you can never obtain because they will always have a rule why you didn't meet the wagering requirements. Their 20p roulette game is h... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Welcome to Wombat Casino ™ - with a huge range of slots, table and live casino games for mobiles, tablets and desktops. Try them for free and claim your £/€/$ 200 bonus.


Contact info

You should know

2.6

Poor

TrustScore 2.5 out of 5

53 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

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2.6

All reviews

(53)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

I'm absolutely disgusted in this casino…

I'm absolutely disgusted in this casino there customer service agent Kathy told me she had given me free spins as a good will gesture on book of dead then went back on her word and said she made a mistake and took them off me then deleted the messages so I didn't have the proof wow that's appalling customer service I just deposited 30 pound as was promise 65 free spins aswell to be told they dnt start till new year well why have them on there then it's so wrong they should not be allowed to treat people this way

December 1, 2021
Unprompted review
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Reply from Wombat Casino

Dear Louise,

Thank you for your feedback and we are sorry that you feel our services have not met with your expectations.

Our dedicated Customer Support team will handle your claim in accordance with the casino’s Complaints guidelines.

If you have any further queries our Customer Support Team, we will be more than happy to assist you and are available 24/7 if you need any further assistance.

Yours sincerely

WombatCasino

Rated 1 out of 5 stars

Mr s page …

This site is unavailable.im waiting to be verified.waiting for days.they said I need to be verified before they can pay me my winnings (even though they have paid winnings with no problems before) so why the problems this time.crazy !! All documents they requested have been sent but say I need to verify account.just going around In circles with this total rubbish so called casino site. PLEASE AVOID THESE USELESS CON ARTISTS !!!

November 8, 2021
Unprompted review
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Reply from Wombat Casino

Dear Steven,

We are sorry to hear that our services did not meet with your expectations.

With regards to documentation and account verification, please bear in mind that we are required to meet certain prerequisites which are imposed on us by our Regulatory Bodies.

As you have seen, on successful approval of the necessary documents your withdrawals have all since been successfully completed and paid.

Yours Sincerely

WombatCasino.com

Rated 1 out of 5 stars

Appalling customer service

Appalling customer service! Had my account suspended randomly and they can’t tell me why! I’ve sent I’d and verification off to prove who I am! One of their staff suggested a VPN and I’ve never used one! Waited days and still no answer from them! It’s ironic when you win big they “randomly” suspend your account! Still waiting for a response from then.

After Complaining so much they won’t let me access the live chat and put me on hold for hours saying I’m “first in the que”

October 29, 2021
Unprompted review
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Reply from Wombat Casino

Dear Mr Upson,

Kindly note that the system blocked you from accessing our services automatically, due to detecting an IP from a restricted location.

We can see that our Customer Support representatives assisted you promptly and it was activated, with any due payments being made.

Sincerely,

WombatCasino

Rated 5 out of 5 stars

They paid me winnings straight away. No hassle

Well I made three small deposits and won £400. Received the payment within 24hrs. Just withdrew another 450 and waiting for it to hit the bank. So fingers crossed it’s going to come through with no issues

August 31, 2021
Unprompted review
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Rated 1 out of 5 stars

Please stay away and listen to the reviews

Honestly, I would listen to the reviews on this website. I did not and am now paying the price, please listen to the emails this is essentially appears to be government regulated scam and they will close/suspend your account without reason I agree with the other poor reviews on this site and would highly advise if you are considering using this website to use another one. They requested age verification (bare in mind I have withdrawn previously without issue, now I am trying to withdraw again they requested age verification) which I was in the process of completing, then received another email advising my account was closed (which I believe they would have done regardless after information was sent from what I gather from other people here) so now I am unable to log in to send my age verification details and receive my withdrawal money.Please please listen to these reviews and stay away from this site

August 27, 2021
Unprompted review
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Reply from Wombat Casino

Dear Jay,

Thank you for your feedback and we are sorry that you feel our services have not met with your expectations. We strive to provide excellent customer service, in a timely manner and providing accurate information. We apologise for any inconvenience this caused you.

With regards to documentation and account verification, we are required to meet certain prerequisites which are imposed on us by our Regulatory Bodies. Please bear in mind that this verification is being applied to all accounts within our network and has the sole purpose of protecting your account, personal information, and funds.

We can confirm that your documents were successfully approved the day after receiving them and your account was successfully verified, and all withdrawals were paid.

If you have any further queries our Customer Support Team we will be more than happy to assist you and are available 24/7 if you need any further assistance.

Yours sincerely

WombatCasino.com

Rated 1 out of 5 stars

Is there one progressplay site with…

Is there one progressplay site with overall good reviews? Would love to see it.

July 27, 2021
Unprompted review
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Reply from Wombat Casino

Dear Sir,

We will gladly assist if you could provide us with your registered email address in order to locate your account and our dedicated Customer Support team will handle any pending issue.

Yours sincerely,

WombatCasino

Rated 1 out of 5 stars

WORST CASINO ON THE PLANET

By far the worst online casino I have ever been on. Any excuse not to pay out , email links that don't work, they suggested that it's my computer that's at fault. They rejected documents that are perfectly OK for any other casino and stall as much as humanly possible to not pay out. I can't believe they still have a gaming licence. They need everyone to report them, steer clear , its robbery and always a cheap come back from them like they strive for excellence and all that bull. AVOID THIS SCAM.

June 21, 2021
Unprompted review
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Reply from Wombat Casino

Dear Mr Ritchie,

We are sorry to hear that our services didn’t meet your expectations. We kindly ask you to understand that the documentation needed must meet certain requirements imposed by regulatory bodies.

We can see your account is successfully verified.

By contacting our Customer Support team, available 24/7 on live chat or via email, we can further assist you with any other query you might have.

Yours sincerely,

WombatCasino

Rated 1 out of 5 stars

Avoid Wombat Casino

This wombat casino site is such a robbing site. First time you get a few wins just so they hook you, then they rob you, I just spent £500 on Centurion spins and the last £300 of £1 spins I got the minimum of bonuses, don’t get me wrong if you can’t afford it don’t bet it, this company does the very basic Bottom covering messages, they tell you to be careful but don’t stop you betting more than you can afford, another site to avoid BIG TIME keep your money only one winner here Wombat Casino, also they charge you to withdraw your money Lol

May 6, 2021
Unprompted review
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Reply from Wombat Casino

Wombat Casino is a UK licensed casino and proud of it. You can be sure that all results are completely random.

We're working with the biggest and most respected game providers companies in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers.

The games are hosted on their servers and therefore the RTP you encounter on our website or in any other website providing their games, is absolutely the same - our website acts as an interface.

We also have a dedicated Responsible Gaming Team that monitor players accounts and will intervene at any time they deem necessary whenever a player demonstrates signs of play that warrants it. Our main focus is for our players to be entertained and enjoy their time with us in a fun but safe way.

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Rated 1 out of 5 stars

Holy Jesus stay away

Holy Jesus stay away.

Certain wins don't even get credited to your balance.

March 31, 2021
Unprompted review
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Reply from Wombat Casino

Dear Sir,

We will gladly assist if you could provide us with your registered email address in order to locate your account, and our dedicated Customer Support team will handle your claim in accordance with the casino’s Complaints guidelines

Yours sincerely,
WombatCasino

Rated 1 out of 5 stars

Allowed me to deposit but wouldn't let…

Allowed me to deposit but wouldn't let me play. I went to live chat who said I can't play unless I hand in bank statements to prove I have a stable income. Account was restricted without me spending a penny of my deposit. I have asked for my deposit back and they want to charge me £2.50. Now they wont process withdrawal as they want extensive ID. I have now opened a complaint. Will update.

December 22, 2020
Unprompted review
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Reply from Wombat Casino

Dear Sir,


Our dedicated Customer Support team will handle your claim in accordance with the casino’s Complaints guidelines, however, we will gladly assist if you could provide us with your registered email address in order to locate your account.



Sincerely,

WombatCasino

Rated 1 out of 5 stars

DO NOT USE THIS SITE!

DO NOT USE THIS SITE!

they will literally wait for you till you win block your account for about a week and state some bullcrap about how youve gone against there terms of service and terminate your money/withdrawal request i lost 1500pounds which i won from a 30£ deposit finally found out today that somehow i breached there terms and conditions refunded the 30 pound and revoked my winnings. DO NOT USE THERE SITE there is plenty more that are ran better than these snakes!

November 13, 2020
Unprompted review
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Reply from Wombat Casino

Dear Sir,

You are kindly requested to raise your claim in accordance with the casino’s Complaints guidelines.

If you have any cause to complain about anything then please contact us at complaints@instantgamesupport.com. We will deal with your complaint and all disputes will be dealt with as quickly and reasonably as possible. Please raise your claim by emailing from the registered email address as we were unable to locate your account.

Sincerely,

Wombat Casino

Rated 1 out of 5 stars

Unfortunately looks like a similar…

Unfortunately looks like a similar thing has happened to me as other customers have reported
I've deposited a few times and not won anything but won 198 pound which I then went to withdraw only to have a message 12 hours after requesting withdrawal saying that my account was suspended!! I've tried to contact anyone but nothing! How are they able to do this ? As I can see now that this is a regular occurrence? DO NOT WASTE YOUR MONEY and deposit here I've played on lots of different sites and this has never happened to me so disappointed

October 14, 2020
Unprompted review
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Reply from Wombat Casino

Dear Madam,

You are kindly requested to raise your claim in accordance with the casino’s Complaints guidelines.
As we were unable to locate your account please contact us at complaints@instantgamesupport.com, using the email address your account is registered with.

We will deal with your complaint as quickly and reasonably as possible.

Sincerely,

Wombat Casino

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Rated 5 out of 5 stars

I usually read reviews before…

I usually read reviews before depositing on any casino but I didn’t for Wombat Casino, if I did I never would have played here due to all the negative reviews.

I can only speak from my experience of the site and it was great! I got a huge £800+ win from a £1 bonus and I withdrew it and it hit my bank within 48hrs. Very quick and professional site.

Sorry not all of you have had a good time in here.

September 28, 2020
Unprompted review
Rated 1 out of 5 stars

THIEVES

I wagered using a bonus. I was doing quite well and had £125 in my bonus account. Suddenly it flashed up that I was now playing with real money and went down to £6. I contacted support who told me 3 different stories finally saying that once wageing requirements are meant your account is credited with £10 but you lose your bonus money. SCAM SCAM SCAM.
Keep well away.

August 17, 2020
Unprompted review
Rated 5 out of 5 stars

Good experience

Managed to win in slots £5400 in total. Provided my ID and withdrawals came through with 3 working days as promised, no issues at all
Very pleased, I was worried after reading all negative reviews but my experience was fine.

July 22, 2020
Unprompted review
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Rated 1 out of 5 stars

Worst site ever..

Worst site ever... Won over 250 pound and never paid out even though I had met wagering requirements. I would defo avoid this company and all sister sites (progress play). Seemingly not the first to have been refused my winnings... AVOID AVOID AVOID!!!!!!!

June 11, 2020
Unprompted review
Rated 1 out of 5 stars

Not paid my winnings I think they scammed me..

Won 1450 and they asked for all my I’d through email sent it all over 3 days later they blocked my account saying they couldn’t tell me why but it was the managers choice to do so ?
I have plenty off proof transactions and withdrawals etc also proof off live chats.
If I don’t hear of them soon or receive my payment I will do my best to spread this all over the internet so nobody else has to feel the pain off being scammed.

Absolutely terrible casino!

February 10, 2020
Unprompted review
Rated 1 out of 5 stars

I was on the black jack table when out…

I was on the black jack table when out of nowhere my credit dispersed. I had £120 credit and now my balance shows minus £40!!! I've tried and tried to get a response but they keep saying it's under investigation... apart from the obvious argument of taking money which isn't there's I am shocked by the customer service. 3rd day without a email of when i will receive my money... should of looked up this site before opening account

January 29, 2020
Unprompted review
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Reply from Wombat Casino

Dear Frampo,

Your feedback is very important to us.

I am very sorry to hear that your experience during your gameplay here at Wombat Casino was not satisfactory. As I can see the matter has been dealt with accordingly.

For further inquiries or assistance do contact live chat or at customersupport@instantgamesupport.com

Kind Regards,
Wombat Casino

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