Wonga Reviews 

1,618
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

What bunch of greedy irresponsible lender, i only got 1 loan from them but they refused to refund interest for irresponsible lending. I applied few times and got refused loan then suddenly the accepte... See more

Rated 1 out of 5 stars

I’m still waiting on my payment! Absolutely disgusting the way they are dealing with this! I’ve been on the phone for 43 mins now! Technical difficulties 🤬 I’m shocked at the lack of information f... See more

Rated 1 out of 5 stars

I've been given my redress breakdown. Granted I'm aware I won't be paid the full amount but I have yet to hear anything from the company or those in charge of the winding up. I've been told accou... See more

Rated 1 out of 5 stars

So we all was promised a pay out mine was £1033 two years. Dates and the amount of payment keep changing and now £44 end of jan now in four weeks what's saying that by the time they do it's it be gon... See more

Company details

  1. Legal Services & Government

Information provided by various external sources

Wonga products are designed to minimise the stress of borrowing by bridging the gap between your cash shortfall and when you’ll be able to sort your finances. We offer short term loans from £50 to £2,000. Borrow from 1 day to 6 months. See all your costs upfront and repay early at no extra cost. Over 18s, subject to status. Warning: late payment can cause you serious money problems. For help, go to www.moneyadviceservice.org.uk Representative example: £200 for 17 days. Interest Rate: 292% pa (fixed). One repayment of £227.20. Representative 1,461% APR


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,618)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

How haven't they paid everyone yet?

I cannot believe they still haven't paid everyone!

It's already 20 days over their original promised date - that all payments would be made by the end of January.

They then advised this was in fact BS and that payments would be made by the end of Feb. How are we approaching the end of February and STILL people haven't been paid. How is this even allowed? They trying to eek out what little interest they can get?

February 20, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Expect the unexpected - is it even unexpected...

So they initially agreed to pay customers their redress amount by the end of January. This had been agreed MONTHS ago and communicated to all impacted customers.

They then let people down by only managing to organise a pitiful payout of 4.3p to the pound.

Not only does this happen but they THEN proceed to tell people that payout will be made 4 weeks from receiving the information of their pathetic payout. We received this info at the end of Jan - when they promised payouts would be made.

It's now been 3 weeks since we were told within 4 weeks we'd be paid. The payout date continues to be moved and lies continue to be told.

Surely now, people can honestly pursue legal aid against this company for their continued lies which are all documented.

I doubt we'll actually be paid (they'll claim incorrect bank details were given etc).

For those impacted - expected this to drag out longer than initially anticipated.

My credit file, which is my main gripe, should have already been updated by now but still their records show - even the ones which they promised wouldn't.

This company is so awfully run. The main people in charge do not deserve another position of power. Hopefully they have to take a few steps down the ladder.

February 16, 2020
Unprompted review
Rated 1 out of 5 stars

I was owed over £4k and I'm getting…

I was owed over £4k and I'm getting just under £200. Have I received that yet though... of course not.

When did they promise payments to be made? By the end of January 2020. At least they've remained dishonest from start to finish.

February 7, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Yes wonga are very bad I was owed…

Yes wonga are very bad I was owed £688.00 went down to 290.00 and then to 29.00 that hasn't even reached my account now the recieved all the documents and account details so what went wrong there load off crap ...if any budy would like to team up and take them to court lol .

February 1, 2020
Unprompted review
Rated 1 out of 5 stars

So we all was promised a pay out mine…

So we all was promised a pay out mine was £1033 two years. Dates and the amount of payment keep changing and now £44 end of jan now in four weeks what's saying that by the time they do it's it be gone down to 4p they will pay out. Absolute joke all the stress and heart ache they have caused on people shouldn't be allowed should pay us what we are all owed and don't believe they carnt they just being crafty

February 1, 2020
Unprompted review
Rated 1 out of 5 stars

The Joint Administrators are now in a…

The Joint Administrators are now in a position to declare a first and final dividend of 4.3p in the £.

You will receive a payment of £103.77. Your payment represents 4.3p in the £ on your agreed claim value of £2407.22.

Cheers....

January 30, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Thief’s is what they are

Zero stars would be useful wonga took unauthorised payments mounting to £420 leaving me with no money for two weeks couldn’t feed my kids nothing. Customer services at the time were horrible to me and not putting the money back I cancelled all cards and made sure they couldn’t steal again. Now after the past year of fighting to get it back I was told I would be refunded £420 now I revived a email stating I would only get £18 back on the 31st of January. Absolutely disgusting all payday loans need scrapping.

January 29, 2020
Unprompted review
Rated 1 out of 5 stars

My story

My story:

I received a email 02/05/19 To confirm my claim had been submitted and customers within 4 months of submitting their claim by 30/09/2019 will received payments by 30 Jan 2020.

29/10/19 another email - in a position to make payments to customers end of January 2020.

10/01/2020. Email just a communication “email” again amount will be paid end of January.

Today:
Amount they are going to pay (wasn’t expecting miracles) although redress was 6k! Received peanuts...however, now payments will be paid within 4 weeks!!! Absolutely disgusting! It’s insulting enough the amount I’m going to receive and to have evidence that payments Should be paid by end of this month...now gone back on their word, keeping a hold of my money Now until another 4 weeks before these scum bags pay out!!! They don’t answer emails or phone calls....they are just sitting on the interest of My money! I’m fuming....pay us out as the 3 previous emails stated that this is end of January 2020!!

January 29, 2020
Unprompted review
Rated 1 out of 5 stars

Viva las vegas....

Just had my email from the administrator dealing with wonga claims. £9.32. To be received within 4 weeks. Think i will blow the lot in one on a pint of Guinness and a jazz mag.

January 29, 2020
Unprompted review
Rated 1 out of 5 stars

Not worthy of 1 star review

what a joke of an organisation!

Nobody ever bothers to reply to emails, especially after weeks of emailing, and if you try and call you are constantly on hold with the message saying " all our agents are busy". I am trying to update my details to receive payment, yet nobody can be arsed to get in touch with me.

Again, seems Wonga are still continuing to scam people.

January 29, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Not holding my breath

I can only reiterate what everyone else has already stated.

I'd had a claim reaching it's final stages with the Financial Ombudsmen, until the company decided to wind up.

I don't expect much from the thousands owed as a result. What I did at least expect was them to stick to their word - which was that redress payments would be made 'by the end of January 2020'.

Unless things miraculously change in the next 2 days, they've blatantly lied. Not only have the lied for a substantial amount of time but they've refused to allow customers to have any access to their customer service team. They've basically hidden under the table and waited for this all to pass which is quite frankly a pathetic way of dealing with things.

Not holding my breath over the coming days.

January 29, 2020
Unprompted review
Rated 1 out of 5 stars

No update. No longer responding.

They stated at the end of January impacted customers would be paid.

How is it the 21st January and we still don't know the dividend payment amount. Useless.

I assume all customers will get absolute pittance to what they're genuinely owed.

January 21, 2020
Unprompted review
Rated 1 out of 5 stars

When will redress be paid and how much!?

I've been given my redress breakdown. Granted I'm aware I won't be paid the full amount but I have yet to hear anything from the company or those in charge of the winding up.

I've been told accounts are to be paid by 31st January 2020. I'm assuming this means ON that date rather than BY that date as I've heard nothing.

I did want to confirm my bank details were correct but I can no longer log in. Zero communication throughout - just awful. Good riddance.

January 8, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wonga will be missed!

Wonga will be missed!
I had somewhere to turn in crisis. Yes I got in trouble with monies and went through bankruptcy. But nobody feed me the monies and its not only payday loans that are available out there to put tempt and get yourself in trouble.

I want to say that I had over 20 creditors in my bankruptcy, and while almost all of them were sympathetic to my situation, Wonga was the one that from the days of my debt management were supportive. In fact Wonga was making token payment available to me not only though a phone call but also even online.

Finally, following my bankruptcy, Wonga was the first and more supportive to update my credit files as per ICO, which is something you have to chase a lot.

They always were and still are professionals, under administration or not.

Wonga will be missed, and haters will hate and claimers will claim.

Thank you Wonga and Goodbye.

January 16, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look