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Working Class Heroes Reviews 

1,199
•
TrustScore 4.5 out of 5

4.5

Men's Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and swift, efficient delivery. Many people appreciate the competitive and honest pricing, often finding items significantly cheaper than elsewhere. Consumers are also very satisfied with the quality and extensive product range, noting items frequently arrive exactly as described. Conversely, some customers noted issues with the order process and customer support. A few experienced delayed or incomplete refunds, unexpected return charges, or received incorrect items. Others were dissatisfied with customer service responsiveness or helpfulness when issues arose, particularly concerning delivery or faulty products.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and prompt delivery... See more

Product

Customers had positive experiences with product, often highlighting the great range, quality, and competitive... See more

Price

Customers consistently note positive experiences with price, often finding products significantly cheaper... See more

Service

People report positive experiences with service, often highlighting its reliability, speed, and... See more

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting positive experiences such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased the iconic Pennington cagoule from working class heros. The cagoule is brand new and the colour is exactly how it is shown in the picture. It was £60 cheaper than a lot of pla... See more

Rated 5 out of 5 stars

I recently purchased a north face Himalayan down parka jacket from working class heros. The jacket is brand new and the colour is exactly how it shows in the picture. It was £140 cheaper than a lot of... See more

Rated 5 out of 5 stars

So I’ve saw previous reviews regarding refunds / communication etc - bit apprehensive tbh I returned a jacket on the 14th jan A young lady called Ellysha kept me informed of my refund through t... See more

Rated 5 out of 5 stars

Amazing shop! Can’t believe I never heard of them. Placed my order Friday, it arrived following Monday already on standard shipping. Rather than sending aggressive selling emails they keep you updated... See more

Company details

  1. Men's Clothing Store
  2. Bags and Luggage Store
  3. Clothing Store
  4. Shoe Store
  5. Skateboard Shop
  6. Women's Clothing Store

Written by the company

Working Class Heroes was established in 2006, initially selling skate, surf and street clothing from all around the globe to the good people of Ulverston. As WCH has grown so has the brand mix, website and shop. We're at 44 Market Street, swing in for a beer, a tee and a chat.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,199)

391 reviews in the last 12 months

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Rated 5 out of 5 stars

First time customer

This is the first time ordering from Working Class Heroes. The experience was great overall and the order arrived after two days. I really like the Patagonia parka that I ordered and it was at a fantastic price, almost £100 cheaper than the official Patagonia website. I will definitely order from this store in the future.

January 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Refund Chaos

Similar experience to others regarding refunds. I returned 2 separate orders in Early January, and still waiting on Klarna updates for one nearly 4 weeks on, with Klarna now looking to charge me for items I’ve returned. Overall a really disappointing experience and not good enough for a company like this.

January 31, 2026
Unprompted review
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Rated 5 out of 5 stars

WCH - real good company actually

So I’ve saw previous reviews regarding refunds / communication etc - bit apprehensive tbh
I returned a jacket on the 14th jan
A young lady called Ellysha kept me informed of my refund through their process .
Full refund plus e mail from WCH on 28th January confirming this .
So can only speak of my experience which was first class tbh - maybe helped by Ellysha who is obv a first class customer service representative
Speak as I find - canny company to deal with .

January 28, 2026
Unprompted review
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