If I could give 0 stars I would
If I could give 0 stars I would. This tour was booked by a friend for 2 people. He gave the pick up locations which were confirmed in a message including times for pick up at each. Passport details were shared for registration. I waited at my accommodation as planned at 4am (for a 4:10-4:15 pick up). No one came. They collected my friend & he spoke to them about when they were picking me up. They reaffirmed the booking etc. The guide on the bus spoke with his boss & all of a sudden they had no recollection of a second person despite a) having all the messages confirming all of the details b) having spoken with my friend about this on the bus c) the booking confirmation stating 2 people and having paid for 2 people.
On trying to speak with the company about when they were picking me up they said they weren’t. My receptionist spoke to them and they flat out lied and said my friend hadn’t said a word on the bus and that there was no booking. They tried to blame us for this shambles.
I should also point out my friend said the bus was full so they had also oversubscribed and there was no room for me anyway.
This company lie, they can’t organise a piss up in a brewery and I wouldn’t trust them as far as I could throw them. If they had accepted they made a mistake and then tried to rectify it maybe I’d be more forgiving but to lie repeatedly is a joke.
I was later asked if I wanted to join the next tour. I declined because a) i wouldn’t be with my friend b) I don’t wish to give this company £1 of my money c) due to the lying I don’t trust them at all with my safety or anything else.
An absolute shambles and I wouldn’t recommend them at all. Book with anyone else.
They will no doubt respond to this with some nonsense but to be clear we had a booking, it was for 2 people, paid for 2 people, they confirmed pick up locations and times for each, took our passport details & then didn’t fulfil the booking. They lied about it & tried to blame us. Take your money elsewhere.