WorldFirst 

I was helped in a very good, polite, clear and reliable way by a UK colleague, thank you!

It's the slowest bank. After filling the application in my profile was written verification takes 2 working days. I waited 2 weeks and the I talked with support they said still they are checking my docs. Then after another 2 weeks. They told me I didn't pass the verification while I had all the docs valid. And basically I opened bank account with same documents in other online banks.

I just waited 1 month for rejection. It's the slowest bank ever.

Terrible customer support – account access blocked for months

Since October, I have been trying to regain access to my WorldFirst account.
It is now January, and the issue is still not resolved.

The request itself is extremely simple: changing my phone number in order to access my account.
I have submitted every document requested, multiple times, and followed all procedures exactly as instructed.

The real problem is the support process:

Every time I contact support, I am assigned to a new agent

Each agent gives the same generic response:

“Everything is fine, you will receive an email within 24 hours”

No email is ever sent. No action is taken. No follow-up exists.

This situation has been going on for months.

There is no continuity, no accountability, and no effective resolution.
For a financial services company, this level of inefficiency is unacceptable.

Access to a financial account is a serious matter.
This kind of delay, lack of coordination, and repeated false assurances creates unnecessary stress and raises serious concerns about internal processes.

I have wasted a significant amount of time chasing the same issue, despite fully complying with all requirements.

I had a payment sent to me on 29th of December. Was told I needed to upgrade my account to receive my funds which took a week to even get done even though it stated 24 hours.

Now that has been completed after taking over a week to do - they have now rejected my transfer after I provided invoice relating to the payment with no explanation

The multi-currency account is very well suited to our business needs and was opened quickly. We were given a training session on how to use the account, although the interface itself is intuitive and easy to navigate. Support has always been fast and effective. I would definitely recommend WorldFirst to other businesses.

i use worldfirst from 5 months and everything is okay on my experience of receiving money using swift and my card transaction
and my big pleasure to kenneth customer service for her very fast service

I am extremely disappointed with this service. After receiving a payment from a client, my funds were immediately placed on hold. I promptly submitted all the requested verification files, yet my account was suddenly closed, and I have been locked out for two weeks.
I have never experienced this level of incompetence with other banks. Customer service has been completely unresponsive. My account manager claims they are "handling the issue" but refuses to provide any specific details or a timeline. Holding client funds without transparency feels incredibly suspicious. Avoid this service if you value your business capital.

this is the best banking app for business and more ilove it

Good customer support, especially Cobi was willing to help and been in touch. Will be using in future s money come in to the accounts quickly.

What a joke, calling themselves offshore bank while not accepting residents of one of the European countries lol

World First holding monies from November 5, 2025, i have reached out several time for an update, i was told to submit documents that i had already submitted, and now i am being redirected to a Portal cannot access my account.

Respectfully, what is this I'm experiencing for a business account?

I am absolutely furious with WorldFirst. I received a payout from Shopify, and when they asked for verification, I uploaded everything they requested, including Shopify payout screenshots, proof of account ownership, complete order details, and tracking information. Everything clearly showed that my transactions were legitimate and fully compliant.

And yet, they kept my money frozen for an unreasonable amount of time, barely responded to me, and then terminated my account for no reason at all. My WorldFirst ID is 2121120183156771. I have never experienced such terrible service from any bank or payment provider. They just take your money for no reason.

This is by far the worst banking service I have ever used, and I would never recommend WorldFirst to anyone. If you use them, your funds can be frozen and your account can be closed with no explanation. Even if you upload everthing they ask from you. If they don’t resolve this immediately, and release my funds I am ready to take legal action.

My experience with WorldFirst has been a cycle of failures and ignored requests:

1. Failed Transfer – A payment from my account was rejected by their system.
2. False Refund Promise – They said the funds would be returned to the sender in 14 business days. Over a month later, the sender still hasn’t received anything.
3. Complete Communication Blackout – I emailed their security team on November 28th for a reason and a refund trace. No reply—ever.
4. Public Shaming Required – Reading other reviews reveals the pattern: they ignore emails for weeks, but the moment you post a 1‑star review here, they suddenly reply the same day.

This isn't just poor service—it’s a company that deliberately ignores customers until they're called out publicly. My money is stuck, and WorldFirst refuses to explain why or help resolve it.

If you value your time and peace of mind, look elsewhere. They only pay attention when their reputation is on the line—not when your money is.

Somethings changed, every-time I call it’s transferred to a team in China. Either they sold out or have outsourced there operations. I did a trade 6 hours ago and it still hasn’t been sent out. Been with WF since 2015 and I’ve never seen it this slow. They assured me it’s in the system. I will see how long this one takes, and then decide if I will stick with them. If you’re starting out I would probably check out Wise.

World First has gone through some changes this year which, I have to say were't for the best. But the team have alsways done their best to sort out any issues. Cobi and his team have worked hard to pick up the pieces and help where they can. So the five starts i'm giving are for the team (WF probably 3stars).

My experience with WorldFirst has been excellent. The onboarding process was clear and fast, and the support team was very responsive whenever I needed clarification.

WorldFirst has always helped me very quickly and efficiently with any issues I have had. Recently they resolved a question regarding security and receipt of payments very satisfactorily. Fatima was my point of contact and always answered very promptly.

When I first started using WorldFirst, the experience was genuinely excellent. The customer service representatives were quick to respond and very helpful, making the initial setup and transactions smooth. The commission rates were also very competitive and low, which was a major factor in choosing their service.

However, as time has passed, I've noticed a significant and disappointing decline in the quality of service. The time it takes to get a response or resolve an issue has become progressively longer. More concerningly, the commission fees have steadily increased. What began as a cost-effective and efficient solution has unfortunately turned into a service where the benefits are being eroded by rising costs and a noticeable drop in customer support responsiveness. It's a shame to see the service quality deteriorate after such a promising start.

In summary, the service is a classic case of great marketing and a poor long-term user experience.

They have a very approachable and eager to help customer service team which nowadays, its quite hard to get it.